Cingular Corporate Headquarters

The situation started on August 9, 2006 when my phone was disconnected for a claim of non-payment. I went online on August 10, 2006 and made a payment of $208.23, the total amount due, in order to get service restored. Upon speaking to my husband that afternoon, he informed me that on August 7, he made a payment of $158.64, the past due amount. I checked with my bank and Cingular accepted this payment on August 7. In effect, Cingular turned off my service AFTER payment was received. I then called the Cingular 800-number and spoke with Marvin Littlejohn, a manager in the Receivables Management Division. He apologized profusely and stated that a refund check would be mailed to me in 7-10 working days. On August 12, I cancelled my Cingular service. I was past the date of my contract and had no contract termination fees. This was not the only problem that I had with Cingular, just the final straw.

A year prior, I had switched my plan to increase my minutes and add mobile-to-mobile services. My June 2005, July 2005, and August 2005 bills totaled an additional $250 for calls made. The calls were noted on my bill as an unknown number. I then checked my bill against my husband's bill (who also had Cingular) and found that his bill contained the details of the outgoing or incoming calls to my number as well as the corresponding times. I called Cingular and they informed me that the numbers were not recognized by their system. I explained the situation to them and informed them that the numbers showed up on his bill. To this day, I am unable to understand why they could recognize the number on his phone, but not on mine. I was told by Customer Service that I needed to take the bills to a Cingular store and that they should remove the charges from the bill. I did so and a portion ($100) of the additional charges was removed from my bill, but none of the roll-over minutes were put towards those calls. Despite the call times matching and his bill showing direct proof that the calls were to my phone number, Cingular was unwilling to remove the total amount of additional charges or replace the roll-over minutes. The whole point of mobile-to-mobile minutes is that they are out of the scope of peak minute usage. Since Cingular was unwilling to resolve the issue, I was forced to pay the $150 in order to keep my phone service turned on. As angry as I was, no matter how many people I spoke to, I found that Cingular was not willing to make any effort to fix the situation. I had been a Cingular customer for more than six years and decided to just let it go. No company was perfect and that was the first major issue that I had experienced.

As I mentioned earlier, I cancelled my Cingular account August 12 and had yet to receive any status of my refund as of August 23. At that time I called again, wondering where the check was and spoke with Isaac (he would not give me his last name), another manager in the Receivables Management department. He informed me that Marvin had processed my problem incorrectly, that, rather than being processed as a refund, it should have been processed as a duplicate payment and refunded immediately. He informed me that someone from the refund department would call me no later than August 25 to get my checking account information and confirm the refund of my payment. I received no phone call.

On September 10, I received my final Cingular bill. Rather than having a credit of $158.64 (less the monthly charges accrued in the final billing cycle), there was a credit of $117.88 on the account. Cingular had also charged me a reconnection fee for the service restoration on August 10. My service was terminated AFTER payment was received and therefore never should have been turned off in the first place. There is no reason whatsoever that I should be financially penalized for Cingular's error.

On September 12, I called Receivables Management AGAIN and spoke with Adrianne Wise. She informed me that she would put in a request and I would receive a check by October 14. I explained my previous phone calls and informed her that this was unacceptable. She stated that, due to the fact that my service was cancelled, I had to wait for the final bill before a refund could be submitted. The soonest that could happen was October 14. I explained that I had already received my final bill and requested that the reconnection fee be removed. She said that she would make a note of the discrepancy and that they now had to issue a revised bill and there was no way that the check could be issued before October 14.

On October 19, I called Receivables Management for the FOURTH time and spoke with Leke (employee number LA5175). I informed Leke that I had still not received the refund check and asked him to look into the status of the refund. He informed me that no refund forms had been filled out by the previous three employees that I had spoken to and that the soonest I could receive my check was October 30. This check would total $117.88. Now Cingular has decided that they are not going to refund me the reconnection fee that should never have been charged to begin with.

The last two employees that I spoke with were very rude, abrasive, and unprofessional. There was absolutely no sympathy or empathy towards my situation. The whole thing started because Cingular made mistakes. Had they not turned off my phone AFTER they had received a payment, I would not have cancelled my contract. Both employees left me with the impression that, because I was not a customer any longer, I really did not matter to them.

Just thought that anyone thinking of signing up with Cingular should be aware of the Customer Service problems before they do so.

Gripe Gripe Gripe

I have had nothing but grief since I signed up with Cingular. Recently I just upgraded my phone to a Sony Ericsson. Within a week the phone was malfunctioning, the phone wasn't ringing when calls where coming in, and the phone was turning itself off without my knowledge. I turned the phone back in and asked since it was my upgrade am I able to choose a different phone because the last one was just a piece of junk. They didnt give me my upgrade, and told me I had to settle for another Sony Ericsson piece of junk.

Now, thats not all!! My account online was a complete mess!!! It showed that i had 4 or 5 different media plans, so I contacted customer service and they let me know that I had unlimited text with my plan. In Oct I get this phone bill for 257.00 and most of it was text messaging. I contacted customer service and they act like I never had unlimited text and expected payment. So I demanded that I get to talk to a supervisor because I was obviously lied to about my account. The supervisor contacted me and I told her the events of my account and she assured me that she would look into it and contact me back.

What she forgot to tell me is that the phone company was suspending my account because of the past balance. And she also forgot to tell me that she wasnt never going to call me back as well, because I have not heard from them in a month. I am just tired of being lied to and being forced to use faulty equipment. THANK YOU TO THE PERSON THAT LEFT CINGULARS HEAD OFFICE NUMBER, I WILL BE USING IT!!!

My father is in the hospital right now in a coma, and could die any minute, but I wont find out until I get this drama settled with Cingular. If you dont believe me look in the Ft.Wayne Indiana paper and check the Parkview Hospital. He is in critical condition, and you just severed our line...I hope your proud of yourself. Maybe if you treat your customers with respect and keep your promises, other could pay what they really owe instead of paying for your mistakes!!!! You can guarantee that I wont be returning to cingular. Any company that lies to you should get your loyaty.

Contact the Head Office whenever your not getting the customer service that you are deserved. Cingular has the WORST customer service rating among all Cellular carriers. And I really think the general public should know these facts. I am about to run a campaign here in Hawaii informing consumers about this threat.

Information is Power.....use it and make changes!

Cingular HQ for those who are tired of being lied to....

404-236-6000 or 404-236-6005. Ask for personal relations...

)

Actully - Cingular is not rated the worst.
That honor belongs to Sprint

This is about Cingular HQ - not ways to illegally unlock your phone.

Cingular Corporate Headquarters

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