This is about Cingular HQ - not ways to illegally unlock your phone.
Unlocking isn't illegal, provided you aquire the software legally, like here in Samsung's tutorial http://forums.mobiledia.com/topic39043.html You're off the phone here, you're not "may be recorded for quality assurance and training", its ok to tell people unlocking is possible and will work provided you do the settings right.
ANYWHO... I've never had any issues with CS, every time I call they're nothing but helpful! Have no reason to call HQ.
Snicker Posts: 2
Sat Dec 16, 2006 1:17 am
Is there anyone who works in the corporate office?
unreal1976 Posts: 1
Sat Jan 20, 2007 2:59 pm
I am writing this letter in frustration due to the way I have been treated on the phone for the last 2 hours with Cingular Wireless customer service. Today my wife and I decided to renew our 2 year contract with Cingular and upgrade our phones online (total amount out of pocket for the upgraded phones after the discounts was $465.45). One of the phones I upgraded was $86.59. The problem is I was somehow double charged for the phone. I called customer service and was working through the issue with a rep for about 25 minutes and she was trying to help me. The problem is she put me on hold to talk to a shipping department to figure out why my credit card was charged twice and I heard the phone pick up and hang up.
I then proceeded to call again and a man answered the phone. I told him that I wanted to please speak with a supervisor as I was tired of spending so much time on the phone already with a customer service rep and getting no where. He told me to hold on for a minuet and hung up on me. At this point I was extremely upset as I am not used to being treated as such when I am a paying customer.
I called again and a lady answered the phone. I told her to please don't put me on hold just to get me a supervisor. She got me a supervisor by the name of Andrea and from the start of the conversation she continued to talk over me. I continued to get upset as I was trying to explain the problem that I was having and she told me that she wasn't my bank so I should call them. At this point I asked how is my bank involved in this when Cingular online double charged my card? She told me that she was tired of talking to me and didn't blame anyone for hanging up on me. Then she hung up the phone on me.
Is this the way that Cingular treats its continuing customers the very day that they sign up for another 2 years of service and spends additional money upgrading their phones?
I've never heard of such a bad horror story, its unfortunate that that particular call center was so rude, a rule of thumb, I never upgrade online or over the phone, I always go to a kiosk or a AR Store, the reps there are much more helpful because they make commission, if you have a problem they'll be more than happy to help you, they also have backdoor numbers to Cingular CS. Call CS back, thats just wrong, although I don't know your exact situation, there may have been a double click or something that happened on your end that may have caused the double charge, if you get a smart rep, explain there was a double charge and they'll be more than happy to look at the purchase and or your contract/bill.
Arkileus Posts: 1
Wed Feb 21, 2007 6:02 pm
also need the employee number, which is usually the first letter of the first and last name and a 4digit number
Shalalala Posts: 658
Thu Feb 22, 2007 7:01 pm
I hate being a rep. Let me re-explain that. I don't like being called a rep, but I love being a rep. Does that make sense?
Also, we don't give out our 'employee number'.
I hate being a rep. Let me re-explain that. I don't like being called a rep, but I love being a rep. Does that make sense?
Also, we don't give out our 'employee number'.
Of course not, its like pleading the fifth, wise decision on your part.
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