Cingular Corporate Headquarters

good luck with that (again)

Need to contact Cingular "Office of the President" Does anyone have an address, email, phone number, etc? Thanks

hey godsgirl e-mail me. my e-mail adress is in my profile

cingular sucks ive had along with my bill being extremly high and screwed up from one of there representives which another location specifically called out on the rep. who was supposivley dealing with my screwed up bill said that they have had many, and i repeat many problems because of that certain rep about being told one thing and then nothing being done and there bills are high. but they said they cant do anything for me . BS the rep who was supposivley fixing the issue would call me and use my phone number for personal use instead of business. i told the manager that and i got blown off. i am either gonna get this taken care of or i will sue for harrasment i have to people that are witnesses for the harasment and they will fix my problem or else.

This customer has several valid points elmo. His statements that we Cingular are losing in courts around the country are absolutely true.

The correct way to handle this customer's situation would have been taking the following steps:

1. Migrate/upgrade his equipment while in Colorado. He isn't breaching contract and neither is Cingular. That is because the old ATTW contract would be terminated with NO ETF and the new contract at Cingular would be starting. He would be getting new phones and the new rate plans.

2. When he moved to Florida, then he could call the Relocation department at 866-999-1111 and he would have had to get a different sim in Florida. Sorry 3D but unfortunately Cingular does still have 2 billing systems, Colorado uses a system called Telegence and Florida uses a system called CARE. They are programmed differently and require different sims because of that. There is just no way around the sim issue. The relocation department would set the contract in Florida to be the equivalent of the contract remaining in Colorado. For example, if started 2 yr contract in Colorado, then moved 3 months later that would be 21 months left on the contract and the new contract in Flordia would be for that length.

Granted that seems a bit oversimplified but that would have done what this customer needed done.

When this whole merger thing started Cingular had to order new sims that were programmed to work on the old ATTW towers and the Cingular towers simultaneously. This is why customers were required to get new equipment and sims. These new sims lets those phones work on the old ATTW towers and Cingular towers. Now why the execs upstairs didn't set things up where customers could unlock their existing GSM ATTW equipment and replace the sim as part of the process, WHO KNOWS. Seems to me that would have been far simpler. That way customers who were happy with their equipment could keep it and still get the Cingular plans with rollover minutes. As for those who wanted new equipment or had old TDMA equipment, they could get new equipment if they wanted it or their old phones were TDMA it would be required.

I have worked for the company for almost 4 years. I feel sorry for our customers. But like most BIG corporations, the execs upstairs really never seem to listen to the little guys on the front lines, CSR in call centers and agents in the stores. They just look at numbers, spread sheets, and charts. That's what the decisions are made on. I may not be an employee much longer. If that happens I've still had a great time working at Cingular and learned alot about the industry in the process. So for that I'm grateful.

3D I for one am sorry that you are having the problems you are having. If I could fix it for you immediately, I would.[/quote]

This is my first time ever posting anything. But I was trying to find the headquarters phone number for cingular and saw this website. I was reading all the posts from everyone and wanted to know if any of you did find the name of the CEO or who exactly you do talk to when you call that 404 number? I just signed up with Cingular yesterday with the intent to re-activate my t-mobile blackberry. I was told by a Cingular store I could have it de-coded by a company called airlink and then I'd be able to use it with my new Cingular account. In the mean while I should pick a phone to use and I liked the look of the Razor phone and figured why not have my blackberry and regular phone both. I signed up (which took 4 hours I might add)

The next day I went to Airlink to have my previous phone de-coded and they informed me no blackberry can be decoded. I was disappointed and went back to the store to relay what had been told to me and to figure out a solution. (I'm an account exec for a Mortgage Bank and need to have a blackberry. It actually is a pre-requisite for the job) The store told me I could purchase the newest Blackberry they have. I intended to only pay a max of $125 for anything I did reguarding new service. (this was dependent on using my old blackberry) Once I told the sales person that, he assured me it would only be $100, then it was $125, then $150. I was lead to believe I would be given a deal of $150 for my new blackberry in order to stay with the cingular service and not go back to t-mobile. This would be accomplished by returning my razor phone and then I would get the Blackberry. Returning didn't mean giving me the credit back to my account. It meant "Give us the razor back and we will only charge you an extra $150. (this time it only took 4 1/2 hours)

Okay, my bad. However, I asked the sales guy why so many stores in one mall? He said they were the same company but they were able to sell more services and give better deals. I trusted him. Tonight, I was looking up the blackberry manual and one thing lead to another, now low and behold I found a better deal online? What is up with that? Why can't Cingular get Synergism between itself? Well being the "A" personality I am I called 611 and asked if I could buy my same phone online and return the one I have? only, I don't want to go to the mall again as I don't have another 4 hours to waste and obviously they lied when they told me they were the best to deal with. I started getting the runaround and decided I wouldn't even go down that road and would go straight to headquarters. After all this is a brand new account and as a reputable company they should be able to resolve the situation somehow. After all the savings we are talking about is $150. That is a huge chunk of change! Anywho, do you have any idea of whose name I could ask for when I call? If they ask me how I got the number I'll just say google.

if the account has been activated within the past 30 days, you are able to return it, then purchase one online. you need cancel the service that you had signed up with in the store, and return the device to the store and place the order for the BB online.

Cingular is making this difficult and rude...
I went to my local Cingular store and asked if they have a deal for me. I need 2 phones and I would like to transfare my old number from T-mobile.
The manager assked what am i looking for, I said I need a nokia phone with bluetooth and good reception....SIMPLE...not today...any way....I like nokia I have tryed 7 phones in the pest 4 years with T-mobile and found my old Nokia 6610 to have the best reception...but no blue tooth... The manager said we dont have any Nokia phones with bluetooth yet and he did not know whan they will get some...I said I can get a deal on Amazon.com and get a phone for free but I read on Amazon.com in the contract if I transfare my number I will not get a rebate...the manager said good luck getting a deal from the dealers with sarcasm...I looked at the manager and said this is a good attitude to get new customers.... :alien: :alien:

Cingular Corporate Headquarters

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