Cingular Corporate Headquarters

You're exactly right. How dingbatty is it that if you call Telesales you get one price, online is another, and in the stores is another? Why are existing customers charged twice as much to continue their service as new customers are to start it? Gee, that doesn't piss anyone off! And have you noticed none of our stores even have the same hours?

IS ANYONE AWAKE AT GLENRIDGE HQ?

I'm trying to get the address/name of either the primary Customer Service Office (my regional one does not bother to reply)...or of the Public Relations Director's office. Any help?

I have been a 3-year customer with Cingular Wireless. At first I found no issues with their company. It wasn’t until about a year ago I started to have problems. When I got my phone Years ago I started on the basic plan. After seeing statements and adjusting my minutes with the help of customer service my bills were pretty even. June 2004 I upgraded to a Motorola. I needed to switch over to the satellite system. Since before I had a simple Ericsson. So I didn’t realize this at the time. They put me on the basic plan for this new network. It took away my rollover minutes and my mobile-to-mobile calling. I did not realize this until this past may. I moved residency last December. However when I called to change my billing address. Cingular would not let me. They said the social security number on my account was incorrect. No one could do anything for me. I had to go into a cingular location to get this taken care of. I must have gone to 3 different locations in my area before they told me I had to go to the corporate location in downtown Baltimore. The bottom line is I had to go out of my way to fix an error they made. So the whole time I wasn’t receiving bills. They would just call to notify me… you have past due balance. Or Id find out when it was cut off. Never got to see a bill or anything. However at the time my bill was never too too much so I never thought anything of it. Until May. I was cut off. My bill was $190. I was like Whoa ok…. So I paid it right away. Had it turned back on. So the next day I called to check the balance on the account. It was 1930.00 I was for sure it was a mistake. How can it go up 1000 in the matter of a day? I didn’t understand. So this is when I went out of my way to have the address changed. I talked to a customer service rep. They told me I would have to find my copies of my contracts. Which I’ve looked for. The copy I have are barely legible. Not to mention it’s the original contract. My account was modified after the fact.
So I got a detailed bill. My rollover and cingular calls I was charged for. Since a good month has gone by since then. The bill is up over $2000. So I just said F’ it. Made arrangements to pay $200 every other week. However one week I was unable to make a payment. I didn’t make it to the bank in time to deposit a check. So I went and talked to the guy at the store. Told him I couldn’t make the payment that day. I would be able to the following. My service was disconnected later that evening. Now that I have creditors calling me for this bill. I spoke with one of them. She gave me the advice that I should take the bill and look over the charges and to calculate what I think the bill should have been. So I’ve been in the process of getting this statement sent to an even new place of residence. My address has been changed on the account they have it. However last week I spoke to the finance dept. that said they would send me everything since April. So I’ve been waiting for it. The owner of the house I previously resided in told me last night she received it there. Its not like I can just go there to get it. It’s at least 2 hours away. So I called cingular today first the guy couldn’t help me so he transferred me. To which I got a girl who knew nothing. She told me she had no ability to help me. No number to tell me to call. She told me to call back and start over. Then I called back I got a lady who at first didn’t want to help me so it seemed. However she kept trying her best. She found out that because the account was cancelled, and my address was changed after the fact. All the bills that had my old address on them could not be changed. So she kept trying to make up excuses to get out of helping me. Like can you have her just forward the mail to you….. It’s a big package. Why should she have to pay postage on something that isn’t hers? She wants to return to Sender. Then she tells me each bill cost money. I told her I shouldn’t be charged for bills that are sent somewhere else in error. She was able to tell me the problem however she couldn’t fix it. So she did get someone to print out the bills and they are going to make sure they are sent to my current address. However they aren’t sure how long it will take. So I’ve been having quite a few problems. Id like someone to at least address them. What should I do and whom should I contact. You guys seem to have a good eye on this type of stuff. So any help would be appreciated. Thanks and sorry for the long post.

I read a lot of issues out here. Has anyone started a class action lawsuit. I would like to get involved. I too have a story to tell but I'd rather discuss it in a group that is actively pursuing C.A. Status.

To sum up my problem
1. I changed to Cingular in the middle of the merger.
a. ATT discounts from Boeing (corporate discounts)
b. Cingular discounts from Boeing (corporate discounts)
1a. Neither could figure out how to give a discount so the
customer service people said to go directly to the store with
the info and they said they might be able to handle it.

2. A contract for (3) phones was written up. A 25% discount was applied
and no charge for the phones (requires a 2yr contract).

3. First Bill was over $300. I had to do a lot of talking to get them to fix
the problem but they dropped my 25% discounts off my phones and
left it only on my primary line which was against my contract.

4. Two months and countless emails went flying and I was told my
contract was null and void. I was given offers to take $5 off each bill
for the duration of the contract to make up for it but they were taking
it off at the end of the full price which for some reason dramatically
increased it from $69.83 to $103.39.

5. Finally after about 3 months, one CSR (customer service rep) took the
effort to resolve the issue. I had to fax in my contract to prove to
them I had a viable contract. The fix went sour a few months later.

6. I got it fixed again but it stayed only one month. More calling and
being told my contract is only for a 25% discount off the primary line
and they refuse to listen to the fact I have a written contract. Again I
was given the option to cancel the contract (funny how they say that
when it's null and void huh?)....

7. The same gal that was helping me now turned against me. Giving me
stories of being on vacation when she had emailed me she was
looking into the situation. After receiving no response and a bill due
12/23 I finally had to switch to another carrier despite the contract.
Now Cingular is trying to stick me for almost $500 in fees for early
termination!!

8. More promisses from Cingular. A supervisor emails me stating not to
email the CSR as it is now "elevated". This gal said she was having a
ticket created "once their system is back up". Well, the big bill is due
today (1/23) and I've heard nothing back. I've called and the CSR in
collections says nothings been done and that they sent an email to
that particular supervisor. That was last Thursday and I've got
nothing back.

So, finally I've talked to an attorney and my only alternative is small claims. If there is enough sentiment out here to push and someone has gotten the ball started, I want in. Please email me with your email address (see my info for my email address). I would like to hear from you. Meanwhile, I will try the 404-236-6000 and see how far this gets me.

On a side note, it appears Boeing has dropped Cingular as a corporate contract. I guess they're tired of it too.

Thank you,
boeingme

I am having a heck of a time getting my rebates. They are VERY crafty these Cingular people. They have complaints with the BBB and BadBusinessBureau.com and here and there and everywhere ! I would be interested in giving my story and being involved in a class action suite as well.

You know i hate to say this but all us americans are sue happy. People wonder why coprate america acts like they do is people sue them for things out of there control like over rebates the rebate are processed throught a company other than cingular and this company process the rebates for the phone maker not for cingular. the rebate take any where from 6-12 after being recived by the processing company before the customer gets the rebates like most rebates that are mailed in for any product they are not instant rebates that cingular offers at time of purchase. You can call into customer care or call the rebate processing center on your rebate (866) 852-8617
which processes the rebates and mails out the rebates

I laugh at the people that think cingular is intentionally trying to screw them with rebates. Cingular is here to provide people w/ a service that people want and need. They have no malicious intent. The are a company run by people, and guess what people occasionally make mistakes. With any company you are going to have incompotent employees, and with a large company like cingular they are going to have more of them. But they are trying. Sometimes it takes a while to get an issue corrected, but if you keep at it, stay calm, and stay professional your issue will be resolved.

People seem to be sue crazy, and use it as a form of revenge against a company that they feel wronged them.

I am sure you are perfect though and have never done the wrong thing ever, in any circumstance.

Griz,
Print a copy of their return policy. The claimed to be "No Questions Asked" return policy. Then show it to them when they ask you a question. When they insist, stuff it in their face.
10. A 30-day, no-questions-asked return policy nationwide—longer than that of any other national carrier.
Above is from the about us page on cingluar.com
http://www.cingular.com/about/company_overview
At the bottom of the page just above the corporate address.

Griz,
I've responded with Steva11 on several posts. He is very good, a rare employee it seems with Cing. I ordered a phone on line. At present it appears I should have it two weeks after I placed my order. But I am not holding my breath. I looked at a local store in my area and found the reps to be put off by the incovenience of me shopping at there store. When I told them I was with ATT and needed to switch to Cing they said we can't do that here, they changed the software...... I said ok do I have to do it online. They said you can but online you have to deal with online for returns etc.... So I left wondering, talk me out of doing business with you at the store, then tell me it's better to do business with the store.

Steva11, I wish you would have requested I drive to Georgia to work with you on this upgrade. I am in the Tampa Bay Area. Yes I know gas prices are up there but I would not have minded the drive to get to a rep that knows how to work with customers.

Cingular Corporate Headquarters

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