Cingular Corporate Headquarters

Ok quick update. I called back and asked Cingular if I could visit an authorized store and get my phone exchanged. They said "sure you can visit" but they wont exchange your phone. I'd like to punch that pricks lights out. Thanks to RPilot and Legend270 I used the links and emailed several including the mediaroom folks copies of exactly what happened. "Anti-Cingular Fight Club" is currently taking applications all over the U.S. join now.

Hi,

Any one have experience with this type of thing and anyone think there is any hope?

I had a plan between the states and Mexico, except the data usage was not covered in Mexico. I knew this but I between Nov and December I was in Mexico for 16 days and missed seeing my Nov bill (had I seen boy I would have never used the phone again for data). In any event I end up with hundreds and hundreds of dollars of charges.

The charges per kilobyte to begin with are ridiculous but my main beef is that over 50 percent of the charges are actually due to poor performing software. The software would not load properly and for several days I had to send emails and I am not exaggerating when I say I had to attempt each email five times before it was sent. Just checking email would cost 10-12 dollars.

Of course the complaint is that we all are paying for "beta testing" faulty software and equipment and should scream about it, which I am doing.
My phone is off. I paid a good deal of the bill and then was unable to pay the balance.

Of course they don't think this way but it all seems not very smart of them to rip off a potential long term customer. So the question is do they ever see it your way and take any responsibility for their crappy equipment?

Thanks for the email page.

Do they answer the emails?

And I have sent a letter to Atlanta.

Should I call?

Thanks in advance for any help.

b

Well heres the thing. I have been charged upwards of $1,500 in data charges mainly due to faulty equipment connecting when it wasn't supposed to. The problem occurred over a period of two and a half billing cycles. First I replaced the handset through warranty exchange (hope yours is less than a year old), this is what you need to do before trying to get them to reverse the charges. You need to have some proof that there was an actual problem with the handset. Then that way when you call in you have some recourse. I got every cent of that credited and like you I had already paid some of the balance. Its just a matter of having all your bases covered when you explain your problem, and by bases I mean making sure the rep fully documents. Yes, this means asking them if they are noting each individual important aspect (and asking nicely of course). This will make or break your case when you file the High Level Adjustment Request. However since you were "roaming" even with a plan, your case might be different. It cant hurt to try though.

This should be a great help! Yes my hand set, a Treo is under a year old.

I already got a decent email response form sending an email to the MidWest costomer service rep.

Let's see.

Thank you gain and congratulations.

B

ok people the exchange process is not Cingular fault its the MANUFATURER they made the phone they set the 1 year exchange, Cingular as a courtesy is the middle man they provide you w/ a replacement so you wont be w/o a phone , if Cingular didn’t do that you would have to mail off your phone to who ever at your own cost, wait for them to fix it and mail it back to you. if you having a problem w/ you device or software compalin to whover made you phone

Russ- All I did was relay my own experiences, I was not trying to implicate that Cingular is responsible for manufacture's defects, in fact I commend them for going above and beond as they did in my case.

I would have to agree with Cingularity on this issue but i also agree with be nice with the customer care rep you will get further then you think by being nice then being rude and vulger not saying anyone reading this is. I listen more and try to assist people more when they are nice to me on the phone and don't interupt me when i am talking beacuse i would not interrupt you the cust when you are talking to me. I am willing to give a higher credit to a nice person if someone is cussing at me calling me names and other things demanding the answer would be No credit given of 2%.

I dare cussing people and vulger people to then esculate above me beacuse of my status as a good rep and former managment due to school reason i became a floor rep again the managers will offer you the same thing i did. I would know i traind most of the managers in the building when they were floor reps

Cptech31,

Good post, I like how it points out that just like customers, customer reps are people too. People who get upset by the situation they find themselves in. Either the situation of making numerous phone calls to a company and hearing a wide range of answers to your consistently patient and calm voice or the situation of being on the recieving end of the eventual explosion of disappointment and discontent from a customer who is at their wits end. I think its very fair that you make the point that customers sometimes respond with bad language and customer reps sometimes respond by utillizing their power to hold back refunds and or solutions to the problem causing the anger/language.

Luckily you have trained most of the mgr in the building so we can rest assured they are all as brilliant as you.

Cingular Corporate Headquarters

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