Cingular Corporate Headquarters

I have been doing my research online about other who have been are felt like cingular screwed them over. I am glad to know that I'm not alot. I am asking for advise on what to do about my sistuation. Here's the short story. My husband is new in the Army, so when we knew he was going to be stationed in Hawaii, I went on a switched my phone and got his phone over to Hawaii, and was putting the account in his name so he would get the military discout. Well I didn't really looked at the bills I just paid them at the cingular shop at Wal-Mart. I finally realized that the account was never swtched to my husband, b ut instead it was still in my mom's name. I realized that because Cingular claimed we owed them over $1200 just in minutes and text message useage, but there was $400 in charges that the rep. couldn't fully explain what they where. We were getting the plan of 550 min for $59.99, but turns out if the sales rep. had properly done her job, we would have been getting 1400 minutes and 200 text messages per phone for only $79.99 a month, not to mention 25% of phones and accersories. Instead I bought $200 phones with an automatic 50off sale and another $50 mail in rebate, but on top of that he would've gotten 25% off the remaining balance after all the other sale prices. So I speak to a rep that tells me the only way the they can apply the military prices is if I pay the owed balance and then they would start the discounts 4 months after buying the phone. So in other words due to the lack of intelligence of the sale rep, my husband is being punished. So I call again and this time there willing to knock $234 off the $1200. I'm still laughing, I even asked them why they are treating my husband the way they are. There he's going to Afgan. to fight for this country and you dis-respect him, I even told them I guess your one less person he'll be fighing for and hung up. Any one got ny advise on what to do, I've tried talking to reps, and emailing but it won't let me unless I have and account, which I should but the phones numbers they asigned us have never worked online. As a matter of fact it says that are numbers are not valid cinguar are att numbers. I've thought about going to the press.

Well, your suggestion worked fantastic for a few days. Then today, I got a message asking about scanning the network and I said OK. Now, I'm back to where I started again and the cell phone will not let me select the network services option any longer. I hope this is only temporary. If not, I think I really need to find a new cell phone company.

I would like to thank you for taking the time to help me. You don't even know me and were of great assistance. If you have any other suggestions, I would greatly appreciate them.

Karroons

Just a note to some of the billing problems I have read about. 1st, make sure that you are correct in your assumptions. Next, document everything. If you have cancelled your service, make sure you have documentation on that! After that, if you are continued to be billed, document that. What I am getting to is that without documentaion, you are lost. If you have documentaion, it is really easy to sue and win.
I know, I have done it ( with MCI/worldcom) Simply file a small claims in your local county -- pay to have papers served to the corporate headquerters ( you add these expenses to your claim you are filing for), add in the cost of your time ( be able to document this too). They are required to come and defend themself at your local court. Most small claims courts require that the person you name in the suite show up personally -- not a lawyer represnting them. Name the CEO or president etc. It won't be worth their time to show up and you will win by default.

If you file a case in small claims court and your single out the CEO or President then you need to prove that the individual you are singling out is the one who is causing you the troubles, otherwise it's dropped. Since it's obviously not Stan himself jacking up your service or bill, you'll need to file it against Cingular and in turn, any attorney or lawyer could show up to represent the company.

Cingular Customer Service!! Where!! I order a HP iPAQ 6515a on May 16, 2006 and just received it May 31, 2006. After several attempts of nightmare long calls, on hold for an hour at a time. No one knew where the phone was, many reorders....I ported my Nextel number from my Blackberry over to Cingular... "Someone" at Cingular actived the number before I received the actual phone in real form Friday Memorial Weekend. and had my Nextel Blackberry shut-off. Had to call Nextel to turn my Blackberry back on. The system at Nextel issued me another number. Nightmare, from hell!! I was on the phone with Cingular and Nextel, from 11 am to 6:30 pm; trying to explain the stupid errors that had occurred over the 3 week period with Cingular. Finally was connected to the tech dept. so I could have the calls coming to my Blackberry with the new number forwarded to MY ported that "someone" at Cingular actived. I have a book of complaints. Please, everyone is so polite, but no one follows through. If I counted how many the Hp will be overnighted promises, I would have received 14 by now. Everyone drops the ball on each other. Living in the Lower Florida Keys does not make it easy to get to Miami and back such n easy drive. But, if I had the time and knew that it would have taken that amount of time and headaches I would have taken the total 6 1/2 hour drive there. To speak to a real person.[/b]

I just have to say how HAPPY I am to find this forum today, I know it was started over a year ago but its been VERY helpful. Today my mother had called cingular to ask them to change her phone number to a local phone number since she just moved. The idiots basically told her they couldn't do it because they didn't have a tower in our town. She asked for a phone number with our area code and our town didn't make a difference. They said they couldn't. She has been a cingular customer for 3 yrs but they refused. They said she should have told them she was going to move. (sure, like they were going to build a tower just for her???) They said they'd be *nice* and let her cancel her service for 1/2 price. She explained it was NOT her fault they don't offer *service* in this area (which they DO) and she should NOT have to pay this stupid fee. The lady was just SOOO clueless.

After reading through all the posts here I was VERY excited to get the corporate information and I'll be calling them 1st thing Monday morning. I will also be notifying the FCC and everyone else necessary to lodge a complaint. I've had cellphones with all the different companies and NEVER had a problem getting a phone number changed, they claiming its not *their fault* you moved is childish and I'm discussed by the moderators replies as well as the poster that claims they work for ATT. You both need to get a clue and understand what customer service is all about. We will be telling EVERYONE how HORRIBLE cingular is and making sure online and everywhere that its known. (currently my mom is online looking to pick out her new Nextel / Sprint phone)

Rebecca

Actually my brother, husband and I all have account with Nextel and they have been no problem at ALL. We are VERY happy with them, my husband and I have also had Sprint accounts in the past and never had any problems.

Cingular has real issues when it comes to their customer service and how they expect YOU to accomodate THEM. The ignorance is astounding!!!

R.

well, it may be true that the rep could not give a phone number for that area. if our system shows that we don't offer service there, we cannot give service. we have roaming agreements in that area so cingular phones will work, but since we do not offer service from our own network, we cannot set up your mom.

if she is moving to an area where we cannot give service, most rep will cancel the account without an early termination fee, which is what the corporate office would mostlikely do. but as far as going to the fcc/media, it won't do much good because the contract would override any point you give.

They are the ones voiding the contract, she just asked for a phone number, ANY number in our area. Kansas City is a big area and the area code covers a large ground, there was NO REASON they couldn't give a number for a neighboring town, they were just being ignorant.

R.

Cingular Corporate Headquarters

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