| Author |
Message |
bennofitz
Posts: 4
Service Provider:
Sprint PCS |
 
Sun Apr 24, 2005 5:20 pm |
Well...Yesterday I called cingular to upgrade my plan. the first csr i got was TERRIBLE. this is what i wanted:
renew my contract which had expired
switch from a local to nation wide plan
and NOT lose the 8500 rollover minutes i have accumulated.
Well, the CSR was just like David Spade on the captial one commercials...i would say what i wanted, and they would just flat out say "no" This was a shock to me because i have been a cingular customer for soooooo long, and they have always had great customer service, even though i couldn't get a decent signal anywhere near my house.
This CSR connected me to another one, who was soooo nice and helpful and said the other one didn't know what they were talking about...how can there be such a big contrast in people? Perhaps the first CSR is from AT&T and the second is a Cingular one i am used to dealing with....unbelievable
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rbblue
Posts: 6
Phone Model:
v551
Service Provider:
Cingular |
Fri Apr 29, 2005 10:52 am |
the people that pick up the phone is the newest people to the CSR fam. if you ever get moved to a nother person, they have been there longer and are probly a higher leval on the food chain. Basically.. the first person you to talk to does not care... the 2nd they care a little and the 3rd is making a living.  But that's how most call centers are.
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Ness
Posts: 21
Phone Model:
V551
Service Provider:
Cingular |
Fri Apr 29, 2005 1:49 pm |
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I deal with CSR's everyday (I work at a cell store) and when I get one that cannot do what I need - I hang up and call back again. Its a complete toss-up when you deal with Customer Service. Also, if you are given a real hard time, ask for a supervisor. That suddenly makes them more open to your requests.
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LrPnOi
Posts: 12
Phone Model:
Motorola ROKR E1
Service Provider:
Cingular |
Fri Apr 29, 2005 7:41 pm |
omg...and i thought i was the only one...it took me like 5 different csr's to finally get in their head that i should be refunded because of the whole prorated deal. not even the reps at a main cingular store didn't see why i was suppose to get money back for the whole prorated deal.
the thing is they charged me a whole months of a bill and couldnt see why i should get money back when i only used it for a day and then canceled it. gosh!
luckily the 5th person knew what prorated meant. i asked all of them what prorated meant, they told me, but they couldn't see it on my bill...now that's a laugh..anyway...cingular is cool and all, but their reps suck sometimes.
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JSS
Posts: 113
Phone Model:
LG VX8100
Service Provider:
Verizon |
Sat Apr 30, 2005 12:14 am |
| LrPnOi wrote: |
the thing is they charged me a whole months of a bill and couldnt see why i should get money back when i only used it for a day and then canceled it. gosh!. |
This might be a stupidly, ignorant question for the orange folks to answer; shouldn't the customer's final bill after the equipment return and service end be a final bill prorated only for the days of service and not a full month?
Curious.
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rbblue
Posts: 6
Phone Model:
v551
Service Provider:
Cingular |
Sat Apr 30, 2005 10:46 am |
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you "should" only pay for what you use. Data, txt, calls.... ANYTHING! Evan if you bought a media package or any other feature. You bought a contract (lets say 39.99 - 450 mins) you used 30 of thoes mins, you will be billed for all of it... why? b/c you used it! If you did not evan turn on the phone (which no one buys a phone and never turns it on) then that would be a dif. story.
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