Cingular Reps - Where Stereotypes Come From!

OMGGGG FROST I work for Cingular too in a call center...what happens is this Customers walk into a store or call in to have phones shipped..(because they are too cheap to go to a store)....then expect killer customer care for a phone they got dirt cheap for ordering online... they care about is makin that bad boy work when they get it....then the bill comes <ominous music begins>

"but..but....."they" said text was free..internet is free.....I get 9million minutes for ten bucks"......mhhmmmmm suuuuure "they "did

Then what they don't realize is if they are new service or port ins or migrations they need to do one thing.....READ...read their contracts..it's legal and binding....you should at least read it since it is a legal document.

Then.....pick up the owners manual and learn your equipment instead of sitting on your arses and calling us and complaining about hold time.....newsflash to all consumers.....YOU PAY FOR AIRTIME NOT CELLULAR TRAINING...also....if your brother shoots someone you aren't responsible......well.......ditto......if one rep screws up....remember.....IT WASN'T THE GUY ON THE PHONE NOW (who may have just been called a worthless piece of sh*t by the prior caller.....and the caller was actually the worthless piece of sh*t)..your frustration is that....>>>>YOUR FRUSTRATION DON'T MAKE IT SOMEONE ELSES thats just senseless,,,,,,,

Also as a professional....I'm sorry for your inconvenience....and would have worked like heck to fix it for you....but if you cooked me 3 bad meals I wouldnt think you were doing it on purpose.. and I sure wouldn't take out an ad in the Better Home and Gardens "Hall of Shame" section....

Like frost says...Life Happens...suck it up.....they fixed it..they credited it....and they apologized.....

Learn the industry before you throw stones grasshoppa(cellboo01)

oh and p.s.????

It's just a phone. If it's your only phone...we didn't make that decision you did......another newsflash? Cell phones....allllllllllllll cellphones have periods when they aren't going to work.......no guarantees.....read the contract .....you signed it.

TipiCrawler

Easy on the caps

Sorry I didn't realize it was ok to curse but not use caps......my apologies to the group...TipiCrawler

Cboob... Hopefully by now you have recvd your refund on the phone.
Sorry to hear that you had to deal with more than one rotten apple CSR... it's unfortunate that they exist. Glad to hear that you eventually found one that understands why they are there.... to service the customer.

While I was working the phones, I noticed a common thread to most of the irritated callers... misinformation at the point of sale. whether that be retail store, 3rd party, phone sales or the letters cingular sends out to current customers trying to get them to buy a new phone and new line of service.
Granted that not all "agents" sales people are retards or shady... they are the ones that are telling people that they can get all these services for free, media packs, roadside asst. etc... some "forget" to tell users that it is only for a limited time and that the user MUST call to have packs removed before promo period is over.
That is why Cingular had started the Cingular Service Summary to give to the customer before they leave the store with their new phones. Supposedly the "agents" are to sit with the customer and walk through the printouts to avoid surprises. Not always the case. 3rd party vendors are usually the worst since they probably purposely confuse plan details from other companies just to make the sale. Once had a call from a 3rd party dealer who flat out told me that one of his reps LIED to the customer whom now had an addtl $300 charge on his bill for txt msgs by telling him that it was free and unlimited and that since he had fired her for lying, that Cingular should do something about the bill. All that needs to stop, these people are the true faces of any company... the forward line. If they drop the ball before the game even starts... what kind of experience is the user going to have. I'm sure they have numbers to meet, but the day that churn starts affecting their commissions they'll stop focusing on numbers and worry about whats trully important.
Internal sales/ phone sales... hiring must be done in a zoo... whenever I had called in to get something straightened out I would get on monkey after another, they where never able to find an order that was placed on there system nor was anyones name ever on the order... no accountability.. of course I was courteous, I was a rep when i called them (being recorded) not to mention trying to show professional courtesy.
If we can get that part of the service revamped, then the world may be a better place. CSR's won't have to correct misinformation or flat out lies if the true front liners get their stuff straight.
Did not mention the cingular web site because all the info they will need is in there somewhere if they bother to read. Other sites fall into the 3rd party demon people category

OK,,, so I just ordered Cingular today,, don't scare me you all....

Does anyone have some good exp. with them,, anyone at all...???

Spoken like a true CSR 5oclock,,,, I had my shares of CSRs with Verizon and SBC .. at one point SBC had to refund me almost $1200 because their system made an error,, they would have taken it from me happily if i don't check my bill,, and let me tell you I am like a hawk when it gets to bills,,,

I think everyone should watch their bills like hawks....its called consumer responsibility....good for you for keeping an eye out for mistakes....because we all make them.....bravo!!! If more consumers took responsibility for the amounts of time/data/texts that they consume..CSR's jobs would be a lot easier.....Kudos 2 you the wise consumer.......Your friendly.....TipiCrawler

I work here and am a consumer as well as an employee and my better half uses them for his buisness? Cingular has been great to us as consumers. Bar none the best service and nicest people we have ever dealt with...

the problem w/cc is that each person interprets the info differently and some, most people are not as experienced as others. i am a indirect rep and have to call various providers to set up contracts and get tech help.

Cingular Reps - Where Stereotypes Come From!

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