| Author |
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canuckCSR
Posts: 39
Phone Model:
Samsung A660
Service Provider:
SaskTel |
 
Thu Jun 09, 2005 3:03 pm |
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Just like I said, don't expect these guys to personally reply, IF there's a reply at all. lol - I work here, it wouldn't surprise me if the only reply anyone got was rather snide and nowhere near a solution. And again, cec1218 got the info from a few different places. It's not all on the website, but patience and links yields most of it.
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Philosophyguru
Posts: 1 |
Thu Jun 09, 2005 10:41 pm |
cec1218 --
RE: >> Having trouble with Cingular Wireless and being put in the endless and hourslong maze of customer service?
That's what brought me here, after several frustrating phone calls, I searched for days looking for a different way to contact someone.
canuckCSR --
RE: >> don't expect these guys to personally reply, IF there's a reply at all. lol
I'll be sure to let you know.
Writing company brass is a funny thing. No I really don't expect some VP to write me personally, but some have a good staff that reads and takes care of issues.
Over the years I have been surprised by some positive results I've acheived when finding the right person.
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matty032
Posts: 11
Phone Model:
Blackberry 7520
Service Provider:
Nextel |
Fri Jun 10, 2005 9:25 am |
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So which one would you contact about poor coverage in NW N Carolina?
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canuckCSR
Posts: 39
Phone Model:
Samsung A660
Service Provider:
SaskTel |
Sat Jun 11, 2005 4:43 am |
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Well, the Carolinas are a particularly funny thing. You've probably seen the note on your invoice, (or had it presented a bit more blatantly,) that the FCC ruled that Cingular could not take the Carolinas when they bought AT&T Wireless. You should be talking to SunCom - that is, if you are a former AWS customer. If you're already with Cingular, dial 1-800-331-0500 from any phone but the one you're having trouble with, and get some troubleshooting assistance. Also, (not knowing what kind of phone you have,) consider that EVERYTHING has an expected lifespan - including wireless phones. Getting a new phone has to happen - it's inevitable. i held onto my own device for 3 years before getting an upgrade (2 weeks ago) and there is an incredible difference! Suck it up -get a new phone!
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topmounter
Posts: 14
Phone Model:
Nokia 6620
Service Provider:
Cingular |
Sat Jun 11, 2005 10:43 pm |
LOL!!!
All you have to do is GOOGLE it and you will see that ALL of that info is VERY public...
http://www.cingular.com/about/media_contacts
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canuckCSR
Posts: 39
Phone Model:
Samsung A660
Service Provider:
SaskTel |
Sun Jun 12, 2005 4:47 am |
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Aw, gotta love google! It'll back anybody up on anything!
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NoPushover
Posts: 1
Service Provider:
Cingular |
Thu Jul 28, 2005 11:03 am |
Thanks for posting the Cingular contact info. It was vital...
I had a working Blackberry and turned it in on Saturday, just before departing for a four-day business trip, and upgraded to a Treo 650. It's finally working, but what a horror story. I shared the details with the President's office. They'll distribute a report to the Area VP who will discuss training with the Store Manager. (This involved several staff members there who: Set up the Treo with the wrong features, gave me dead-wrong info about VersaMail settings, forgot to include the instruction manual/cable/software CD in the box, made me feel like a nuisance during my trip where I was meeting with clients and prepping for an on-stage appearance in front of 3500 senior industry execs.
After several calls to the Cingular Data help center, we never got the Treo working until I got back home. That's when tech support figured out the unit itself ALSO had a problem (wouldn't perform a hard re-set). The local store "couldn't locate a replacement" but I found one at the Cingular store one mile away. That's when I blew up, called Cingular HQ and had them pave the way for the swap. I was tired of being told by the store: "we're helping customers here. You'll have to call back later." I was tired of having to work hard FOR Cingular and make up for their deficiencies. They had forgotten who the customer was.
When the replacement Treo displayed a VersaMail error message yesterday, Cingular Data Support handed me off to Palm Support. After an hour, we discovered a hole in the VersaMail OS that created a "not enough memory" error despite the fact we'd set prefs that should have avoided that altogether.
Conclusion: Thanks to the TOP BRASS info posted here, I was able to break the logjam...my Treo works...and Palm is fixing VersaMail. When you're getting stonewalled, information IS power. Incompetent employees need to be trained or fired. Bad process needs to be identified and fixed. The customer should never have to put in 8 hours of work over a four day period for the service provider. And when he does, he shouldn't be made to feel like a nuisance by the retail staff.
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TexasCSR
Posts: 327
Phone Model:
V600, V551, Nokia 6820
Service Provider:
AT&T/Cingular/T
mobile |
Fri Jul 29, 2005 9:44 pm |
| anw wrote: | Cingular is the most insular firm I've experienced.
I keep hoping to
join a class action suit.
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Good luck. 
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Fri Jul 29, 2005 9:54 pm |
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why because you signed a contract w/o reading it and now your mad?????
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dnitram
Posts: 8
Phone Model:
RAZR, V635, V551, Treo 650, Audiovox SMT5600, BB 7100g
Service Provider:
Cingular |
Tue Aug 16, 2005 12:32 am |
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This isn't just informational, why heck it's plain entertaining!! David
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