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Message |
hayjay
Posts: 1
Phone Model:
502-494-7905
Service Provider:
Cingular Wireless |
 
Tue Aug 23, 2005 10:31 am |
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Thank you for giving the corporate office information. I have had a terrible customer service experience with Cingular wireless. Fortunately I have been keeping notes. I have called the corporate office and I am supposed to hear from them in 4 hours. If the problem is not resolved I am headed to Sprint.
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jinx7676
Posts: 25
Phone Model:
V3
Service Provider:
Cingular |
Sun Aug 28, 2005 10:32 am |
| hayjay wrote: | | If the problem is not resolved I am headed to Sprint. |
good luck with their craptacular reception, higher prices, and roaming charges.
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tequillajoe
Posts: 1 |
Mon May 15, 2006 1:01 pm |
I was an ATT customer, being with cingular is like being date raped by Bill O'Reily.
Went over my minutes dinged me for .45/minute
Told me that because I made calls at 8:50, even if I was on the
same call after 9:00, still get dinged for my day time minutes and not
nights and weekends.
Offer to up my plan minutes, then I figured out if I changed my plan mid month instead of being charge 150 minutes overage, I would be charged
400 minutes overage because they prorate your plan for that period of the month and charge you what you are over for that period.
Good bye Cingular, You Suck.
I would push anyone with any cell phone company that manipulates the plans to do 1yr contracts, get new phones, quit after a year, send your cell phone back to corp in pieces until they "get it".
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Mon May 15, 2006 2:29 pm |
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what? you're upset because you went over your minutes and got charged the overage rate? that's what happens. if you're on a call at 8:50, if you continue the call past 9:00pm, it switches to nights&weekends, if you have them. if you check your bill, you'll see this.
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MonarchsCry
Posts: 35 |
Wed May 17, 2006 11:20 am |
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It will use your anytime mins if the call continues past 9pm...not once u end the call it will then go into nights and weekends...which makes that last post incorrect
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed May 17, 2006 11:48 am |
| MonarchsCry wrote: | | It will use your anytime mins if the call continues past 9pm...not once u end the call it will then go into nights and weekends...which makes that last post incorrect |
if you start the call at 8:50 and talk for 20 minutes (until 9:10) 10 minutes peak and 10 minutes offpeak ...your post is incorrect.....
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MonarchsCry
Posts: 35 |
Wed May 17, 2006 12:24 pm |
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Do you work for Cingular?
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MonarchsCry
Posts: 35 |
Wed May 17, 2006 12:36 pm |
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In some markets it does switch but most do not...therefor we are both right.
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed May 17, 2006 1:43 pm |
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myself and elmo the cat do work for cingular. and if you check your bill, it will reflect our statements.
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MonarchsCry
Posts: 35 |
Wed May 17, 2006 2:35 pm |
And if you check the tools provided on Cingulars intranet you would know wht I'm talking about. Cingular provides the tools for you to look up everything on your computer. CSP resolution ID # 66648 > Click link for call origination billing
"Call origination billing is Cingular Wireless' policy of billing wireless calls based on the time of the originating cell site on which the call is placed. There are different policies depending on the home market. Some markets will not split airtime between peak & off-peak times; other markets will split calls between billing periods. "
That is in short what it says.
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