| Author |
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TheResearcher
Posts: 1 |
 
Sun Jun 12, 2005 1:19 pm |
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Does Cingular do their own tech support or do they contract it out?
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Sun Jun 12, 2005 4:52 pm |
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Probably have both cingular and outsource technical support call centres.
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acidchrst
Posts: 1
Phone Model:
v551
Service Provider:
cingular |
Sat Jun 18, 2005 8:55 pm |
I just came from cingular and had a ton of problems because I had a AT&T sim card but cingular carrier. Cingular has purchased AT&T so to get repirs made you need to go to the old AT&T stores for anyone to obtain your records.
BTW- I flashed my phone and all went well. I then added another flash that would not flex the phone and now it turns on and off on it's own every minute and a half. I cannot connect via the USB or call out. Does anyone know what the tech.s do to reset the phone so it can be loaded when you cannot communicate throught the USB connection??? 
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Sat Jun 18, 2005 11:59 pm |
Try removing sim and see if it gets stuck at the insert sim screen.
Or start in boot loader mode *+#+power. Then flash with MONSTER FLASH, doesnt always work but let hope because flashing voids your warranty anyways lol. Good luck
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Colleene
Posts: 62
Phone Model:
sony ericsson z500a
Service Provider:
cingular |
Wed Jun 22, 2005 12:17 am |
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to my knowledge, Cingular doesn't outsource customer service or tech support. We're American, and union, and proud of it.
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Wed Jun 22, 2005 4:09 am |
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Colleene, Cingular has a call center in Saskatewan Canada. 9 out of 10 times the outsourcers kill in the insources in stats anyways, they come at a lower cost and the centers dont cost the company as much lol.
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Colleene
Posts: 62
Phone Model:
sony ericsson z500a
Service Provider:
cingular |
Wed Jun 22, 2005 11:09 am |
Samsung, I will betcha that center in the Great White North is union too. 
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Jun 22, 2005 11:21 am |
| Colleene wrote: | | to my knowledge, Cingular doesn't outsource customer service or tech support. We're American, and union, and proud of it. |
well Colleene...
I'm Canadian... I'm Cingular
... and I'm non-union
there are at least 3 outsourced call centers in Canada... 2 are orange and 1 is blue
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Colleene
Posts: 62
Phone Model:
sony ericsson z500a
Service Provider:
cingular |
Wed Jun 22, 2005 2:53 pm |
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quiet, you, I'm gonna lose a bet! lol okay, I'm wrong.
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