$5768 T-Mobile fraud victim

hey why not let everyone dispute every single overage on their account, in fact, lets get t-mobile to credit all the disputes so they can go bankrupt.

A complaint to the FCC won't really do much. You sign the contract, and that contract is solid, yes they may cut a deal, some money is better than getting no money. But i don't see why everyone thinks that Phone companies and credit card companies are the same, they are not.

PS Tmobile is spelled with an e.

With respect to the moderator, banks used to stick consumers with fraudulent charges almost immediately as well. This situation led to (most would agree) necessary Federal regulation, specifically Federal Regulation E of the Electronic Funds Transfer Act of 1978). Now one has 60 days in which to report fraudulent charges. This means that one can discover a fraudulent charge, say, five weeks after it was made, when your billing statement comes, and avoid liability. In fact, you can even be on vacation when your statement comes, discover the sad state of affairs 59 days after the charge, and still successfully dispute it. Obviously, if someone doesn't look at their statements for three months in a row, they're (justly) out of luck.

The fact that there is no similar regulation in the mobile phone market probably reflects the fact that this market is much less mature. Again, with respect, there is a clear analogy with credit card use. Both mobile phone companies and Mastercard extend one credit. Furthermore, I would submit that calling patterns are as susceptible to monitoring and analysis as charging patterns. While I agree with the moderator that the contract is clear, the situation is inherently unfair. No wonder why Tmobile (which I love) and other mobile phone companies feel little need to aggressively monitor for fraudulent charges: they can just stick it to the consumer. Were I a phone company, and given this lack of regulation, I must admit that I probably wouldn't make a big investment in fraudulent use monitoring. Why bother?

I submit there is a similar need for regulation of mobile phone charge-back rules.

Or for people to be more responsible for their phones, and realize this is a possibility when they have numerous phones lying around, not being used. It's only time before someone finds one (over the course of 8 months!?) and uses it. T-Mobile offers people numerous ways to monitor their usage, be it calling in to customer care, checking usage on any of their lines via T-Mobile.com (even under one number for your convenience!)... the fact is, one can compare what T-Mobile "could" do, to what other companies in other industries do, but you must realize... when you sign up with a credit card company, for the reason (which I would only assume) would be because fraudulent charges are a much more prevalant problem than fraudulent usage on ones cell phone, so when you signup for credit with a credit card company the stipulations and conditions of the line of credit are subject to the terms listed above, where you can dispute charges to which are fraudulent within a given number of days. Sadly, that is not the case and the fact is, like has been stated previously when you signed up for T-Mobile you agreed that you are responsible for all charges on the phone (whether you make them or not) up until the point you report it lost or stolen. IS it T-Mobiles fault you decide to get another phone line to get a expensive phone, cheaper? Is it T-Mobile fault that you did not use it, put it away, and didn't notice it stolen for over a month? I personally don't think the idea that the mobile phone industry needs to take the measures that credit card companies do, when it comes to fraudulent charges.

Hows this or a scenario:

He has a phone laying around, not being used for 8 months. One of his friends (or so he thought) mentioned that they were unable to get a cellphone, and they could really use one. He was being a nice guy and decided to let his "friend" use the phone. In return he finds out that his friend has relatives in Egypt and he now has a $5768 phone bill....... and now is claiming he doesn't know who used it, it was stolen, it wasn't him.

This above scenario happens. More than many people would like to believe... and it's honestly slightly more believable than someoen finding a phone that has been stored away for 8+ months. Hell, you could've even added the International CAlling Bar on the line... but I'm assuming (and oculd be wrong) that this phone was not left on your porch for 8 months, but was probably tucked away in a closet/box/storage, within your home? Is it that hard to find who may have had access to it? I would be looking for this person, instead of posting on a forum...... (personally).

Anyways... time people these days start taking responsibility for their actions, instead of spending so much time blaming others for their lack thereof..... and pushing responsibility on to other people, or companies.

My story is similar without getting into the details my phone bill is $4763. My FIGHT with TMobile is I was unaware that international dialing is allowed on all TMobile phones. I would have turned it off in a split second.
Did you know you had international dialing on your phone?
Did you dial overseas with your phone?
Did you have any intention of using that expensive feature?
Would you have barred it (turned it off) if you knew it was on?

I have fought them with all I got and they do not want to move or work with my on what I owe them.

I have sent an entire package to the FCC and if you want I can send you the same stuff and you should contact the FCC too in fact you should ASAP contact the same FCC rep I have to show this pattern of abuse TMobile is doing.

My strong feeling is they allow all customers access to their expensive international dialing purely for profit. Our 2 accounts equal to over $10,000 on a service neither one of us asked for or knew we had.
Go to your welcome guide section 1 page 11. It clearly states under international dialing that if you want to call over 220 countries you need to add Worldclass service. This is the main subject of my fight.
They tell me one thing (that international dialing is on every phone) but their welcome guide and their web site tells a different story.

Contact me at danny@usnextel.com and I will forward my 7 page complaint to the FCC.

My account may go to collections and if it does I will take TMobile to civil court for failure to accurately and properly disclose their calling policies. If my account goes to collection my credit score, which is well over 700, will be plummeted to low numbers screwing me and my family. They will not get away with this. I can help and if both of us complain to the FCC and more of us get on board we may be able to make a difference. Thanks

Tell them to stick the $5768 bill where the sun don't shine.

Let them sue you. They'll threaten you with court action but eventually they won't sue you cause they'll just write it off against their tax bill like every other company.

They allow every phone to have access to the entire world at loan shark rates. They do this under the radar. They do this for profit only. It's not mentioned one time in their contract or their terms and conditions. It is not taught in the field or in their call centers. It is a silent policy to allow every phone to have it so people like me with a $4700 bill and this guy can be wide open to fraud and abuse. I have filed 2 complaints with the FCC went to complaints.com and have issued a press release to let every TMobile customer and rep know that this feature and policy which is used very little and is very expensive is turned on for every phone. You need to bar it or turn it off the problem is no one knows they have it in the 1st place.
No one with no intention of calling overseas would want this feature.
No one with half a brain would dial overseas with their cell phone when every corner store you can purchase a calling card. My cell calls were to Yeman at $1.49 a minute, calling cards are as low as 18 cents to 25 per minute. It's a scam for profit hidden behind a verbal policy allowing all TMobile phones access to the world, but it is not mentioned on their contract and not taught to their field reps who activate these phones. I should know I was a rep and still didn't know it. Cingular you must wait 90 days to ask for this expensive feature Nextel and Sprint you need to specifically ask for it and your credit must be good. Verizon I don't know. TMobile is alone on this and worst yet no one knows about it including people who activate phones in the field.

their web site used to say To call overseas you need to add worldclass service. On May 11th 2005 it said that (I have a copy) now it has changed thanks to me and my case against them.

Their welcome guide still says the same thing to call to over 220 countries you need to add worldclass service.
I didn't and I would guess this guy didn't add worldclass service but TMobile will not listen to logic. They say their policy is changed but I cannot find in on my contract or the terms and conditions. That is my case I filed with the FCC.

Finally Traveling Abroad?

Whether you’re traveling abroad or calling abroad, T-Mobile’s Worldclass international service ensures you’re never out of reach.

With Worldclass roaming, you can call to or from almost any corner of the globe.

That is the wording on T-Mobiles We’re Serious About Coverage Flyer

After hundreds of hours of research I think I found out that what happened to me and to this guy is we had a seperate feature called international dialing not worldclass service even though all over the place they call it worldclass service. Anyone confused yet?

it is discussions like these that make it clear how our society has devolved into 2 groups: the mature, intelligent, responsible people of the minority; and also the ignorant, lazy, cowardly, sue-everyone-for-everything-because-i-cant-take-care-of-my-own-problem s people that make up the majority.

yes, please force cell phone companies to monitor every customer's account for "suspicious" activity at all times. that way, you can sue them for breaching your privacy and the confidentiality of your information.

and keep comparing the cellular industry to other ones, because what works for one situation must obiviously work for another that shares only minor similarities. why don't we make baseball and basketball have the same rules? both are sports, have a ball that is thrown by one's hand, and 2 competing teams, and players run in both games. clearly, the rules for one would be a benefit if applied to the other.

so, if i go to a restaraunt, and stab myself with their knife, its their fault because they didnt remove the potential for me to be injured (is this case physically, not financially), and they didnt tell me when i walked in that a knife would be on the table; therefore, i should sue them for not keeping me safe, right?

right?

Mrdillo, believe it or not, T-mobile and the other service providers are not scamming anybody. It is ridiculous to think that, because T-Mobile allows international calling, they are trying to scam us. If T-mobile charges an excessive amount for international calls, then get a calling card and don't use the feature. There is no scam, that is just their rate for calls overseas. A shirt at TJMaxx doesn't cost the same as a shirt at Nordstroms right, even if they are the same brand. Thats just how much they want to charge. As for the guy whose bill is $5000 and others like him, it's unfortunate that you'0re in this situation, but why did you have a line activated that you werent using? You need to find the right people in customer care to talk to, and maybe you can resolve this issue. They are not trying to screw you over like some would suggest, and i don't believe you are stuck with the bill. If you file a police report about what happened, they can look into it for you, and may even find the person who did it. They can work with T-Mobile to find out where these calls originated from and maybe get a location, anyone using the phone that much was probably at home when he used it...hopefully. Anyways, file the report and let T-Mobile know you are working with the police to resolve the issue. They may be more open to giving you a break on that charge if they know that you are actively trying to catch the person that ran up the calls to egypt, rather than just asking them to take care of it for you. It is your responsibility, but if you get the police involved it will prove to them more that you are not just attempting to scam them.

$5768 T-Mobile fraud victim

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