$5768 T-Mobile fraud victim

and lets not forget that in the contract you also wiave your right to sue them and agree to mandatory arbitration, and you also agree not to hold t-mobile responsible for any damages that arrise from using the service.

and did you -for example- specifically ask them for the ability to call to kansas? or to be able to access the internet? or have a voicemail that will hold 30 messages?

But if you do not know what their terms are or they are not clear how are you to know? The customer should always be right when its a gray area, this is no way black and white.

This is a very expensive feature, at the $45.99 a month fee I agreed to pay for 1000 minutes, assuming I don't go over, this bill represents 8.3 years of bills that happened in 96 little hours. I am firm to the thought they do this for profit only.
This type of expensive feature should be worded, just like night and weekends, on the contract you sign not in the laywerly worded terms and conditions, and it's not even mentioned their.

I have an awesome case since their terms and conditions actually never say the word worldclass and only once mention international and its broad based in it's text. The question I would ask TMobile to prove is did I know that I had international dialing and decided to keep it? Then I would pay the fees.
I have a written statement from the activating store stating they were not aware all phone comes active with international dialing, I taught them the policy just last month some 5 months after I activated, in fact his master agent told us, that a letter came out in March of 05 telling every customer they had this new feature, which of course is not true. As I said even the field reps activating have no clear clue as to the policy its a real bad dangerous joke.
What I will prove to the courts is, I thought I didn't have that feature, I will show them my proof and again agree to pay all domestic charges.
The bill is still going to be over $500 so it's better for TMobile in the long run to take a very very small loss, if any, I agreed to pay early term fee of $200, then to fight me and chew up their money in court costs and lawyer fees.

well, all i can say is good luck 1) getting to court instead of an arbitrator; 2) getting t-mobile to pay YOUR legal fees; 3) getting t-mobile to pay for YOUR "time and effort" and "pain and anguish"; and 4) getting out of and of the valid charges - ie. charges incurred by your handset while you were the billing responsibile party for the phone line.

and when that all happens, its time to put down the crack pipe and/or lay off the acid.

cuz its not gonna happen in actual reality.

T-Mobile has a huge problem with their wording and their terms. The word international is mentioned 2 times in their terms and conditions.

1. In the contract you sign, the word international is linked with roaming. This international roaming box, if you check it off means you get Worldclass service. Is that confusing or what?

Finally the only other mention of international is under terms under service availability and limits.
Here is their terms:
We may impose credit, usage, or limits to Service or Other Services, cancel or suspend Service or Other Services, or block certain types of calls or sessions (such as international, 900 or 976 calls) in our sole discretion.

Now the funny parts, 900 calls are always blocked and the customer care rep had never heard of 976 calls. So that leaves you with international.

Now with this terms, I was once told by customer care, I should have known that I had international dialing, even though
my own welcome guide says, "You must call Customer Care from your T-Mobile phone to request international dialing.

But it just says international...

Is this international roaming, as it says on the contract? Is it international text messaging?
International dialing?

What do you think, is it cloudy or clear?

One suggestion, put in the contract a box for international dialing: check it you get to call the world, leave it blank and it's blocked.

In the contract, there is a box for nights, weekends, mobile to mobile and text messaging. These are super popular features, yet there is nothing mentioned about the least likely feature international dialing. They do this for the cash.
It just doesn't make sense.

in summer 2004, t-mobile notified all of it's customers of this change on their bill to make them aware of the change (smartaccess customer's may be the exception). they do this on most major changes that they know will impact customers the most.

OK So you activate a phone in the fall of 2004, how are you to know of these changes?

Why haven't they changed their welcome guides?

How come their web site 9 months later said the opposite?

How is a new customer supposed to know?

How come it's not written in their contract?

Thanks

Below is an link to an article confirming that T-mobile does credit users that suffered a similar faith
http://cbs5.com/consumer/consumer_story_308205029.html

T-,obile credited 75% of the fraudulent charges

first of all wat u need to do is Call T-Mobile make some sort of payment and make payment arragments. then once your phone is reactivated go to T-Mobile.com and get your call history or wait for the bill then file a police report. one the police report is filed fax a copy to T-Mobile with a letter from your about wats going on. T-Mobile then will reviwed the police report, your letter and your account see if we can do anything.

I am a Business Care Offline Rep and I credit charges for lost and stolen all the time.

I'm just thinking out loud here but is it possible that your homeowner's (or renter's) insurance might cover this as a theft?

$5768 T-Mobile fraud victim

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