| Author |
Message |
benjo
Posts: 2 |
 
Wed Sep 20, 2006 6:50 pm |
| Quote: | | once the police report is filed, fax a copy to T-Mobile with a letter from your about wats going on. T-Mobile then will reviwed the police report, your letter and your account see if we can do anything. |
do you know how i could find the number where i could fax my information to? and when they look at my information what kind of procedure would they follow in order to help me?
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Hippysmurf420
Posts: 5
Phone Model:
Samsung T809
Service Provider:
Tmobile |
Mon Oct 02, 2006 4:24 pm |
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If you would like to block international dialing, you can, all you have to do is call.. If you are on a regular account, international dialing is an added feature.. now, if you want to ROAM internationally, you have to call for the world class roaming feature. As an employee, one of the phones on my account was stolen. Before i knew i was actually stolen, that waste of plasma racked up some international charges. I am responsible for those. The best way to handle things is to call and block international dialing now and if your phone is ever lost/stolen call right away!
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clock
Posts: 16
Phone Model:
Motorola V360
Service Provider:
T-Mobile |
Tue Oct 03, 2006 5:14 am |
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u can just log right into my.t-mobile.com and check the block international calling underneath the plans section. That should make life a little easier.
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benjo
Posts: 2 |
Wed Nov 01, 2006 3:11 pm |
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for anyone with this type of problem, how did you find the person who charged the big bill? im in the same situation, all i have to do is find the guy then im set. but the detective, t mobile or any of the numbers the person called would comply.
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darth8ball
Posts: 47
Phone Model:
T-Mobile Dash
Service Provider:
T-Mobile |
Thu Nov 02, 2006 4:02 am |
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If the phone was used for some sort of crime, it would only take a couple of days to find the culprit. Cell phones use satellites to send signals especially international calls. You would think that since the phone was stolen, the criminal would not think twice to make these calls from the comfort of his/her house. The calls can be traced backwards to the closest tower to the point the call originated from. Couple that with the ID of the person in Egypt that the call went to and the search does not become so impossible.
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justaguy
Posts: 1 |
Tue Aug 28, 2007 2:09 pm |
There actually may end up being a class action suit against t-mobile for stuff like this.
You can read the article at tmobilelawsuit. com
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gtech_girl
Posts: 4 |
Tue Aug 28, 2007 2:31 pm |
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Get you a really good lawyer, and i would def. try to fight it ASAP! You dont want this to go on your credit. Its most def. not worth it!
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cms0dw
Posts: 2 |
Fri Aug 31, 2007 7:06 am |
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The T-Mobile international long distance policy changed in late 2006 and was preceded by a bill insert advising of the change as well as the option to add the international block to your account. I truly feel bad for anyone who has received a high bill for fraudulent charges however you are responsible for all charges on your lines until you notify T-Mobile. In terms of T-Mobile over charging for international dialing, you must realize that T-Mobile must pay the overseas network provider for tower usage and these fees are to recoup the charges paid by T-Mobile for the service. T-Mobile is a global leader in wireless communications and does not take policy changes lightly. All changes are reveiwed and cleared through their legal department to avoid potential legal ramifications. Again I feel bad for each of you but unfortunately you are responsible for all charges to your account.
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Keyz
Posts: 2 |
Mon Mar 24, 2008 10:07 am |
| Hihat wrote: | Dispute the bill and file a complaint with the FCC…The reality is that, while you did not report a stolen sim, when Tmobil could have contact you when this anomalies calling pattern developed on you account (or do you make a habit of $5000 dollars of call to Egypt?)
The is similar to credit card company unusual activity on an account an will contact the card holder…its good business and it’s also would be good business for Tmobil not to take a hard line on this particularly with the FCC watching
PS Carriers dispute bills with each other… it just business so don’t let them buffalo you, leverage all the clout you can on your side…. Treated it as just a business dispute and cut the best deal you can live with to settle |
The difference between credit card companies and cell phone companies is who is resposible. Consumers are legally protected from fraudulent charges on their credit cards (only have $50 ceiling) - the credit card companies have most of the burden. They do not mind this as consumers can choose to use cash if they do not have such risk aversion. So to protect themselves, credit card companies monitor accounts using a sophisticated thing called a software program.
Cell phone companies share no responsibility (other than not being able to collect if a consumer goes bankrupt). And who benefits from fraudelent downloads or used minutes when a cell phone is stolen - the PHONE COMPANY. So why would they monitor suspicious activity (they already track all activity - it would easy and relatively cheap to establish monitoring). The phone companies have a nice stream of revenue from stolen phones - not only from fraudalent charges but from new cell phone purchases.
A simple solution is to enforce a code for charges above your plan charges. Can anyone use your personal/laptop computer and go to internet sites and make purchases without entering a password? NO - but they can do so with the computer that is your phone. Phone companies should have to be requiered to have consumers enter a password to purchase downloads or make a phone call when they are above their minutes or make international calls. Requiring a password (which phones already have the capability of handling) would drastically reduce fraudelent charges and protect consumers greatly. Why do phone companies NOT require this? Because they would lose revenue.
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