$5768 T-Mobile fraud victim

This morning I receive a phone call on my cell from a T-mobile rep. They told me that my bill was past due for $5768 dollars!!! I ALMOST FAINTED!!! I asked the rep. what's going on. They told me that someone had been using one of my SIM to call some where in EGYPT started from MAY 12 until now which is around a month!! When I opened an account with T-mobile I opened 4 phone line so that I can get an expensive free phone from the phone store. I regularly use 3 of the 4 numbers that was provided to me. I never used the other number to call anywhere EVER! This morning I just realized from the rep. that the SIM Card that I never used was lost/stolen and used to call EGYPT for the total of $5768 dollars!!! I never know anybody from EGYPT !! I am chinese and would never ever call anyone in that continent!! and who in the right mind would use their cell phone to call international for that amount!

At this moment I was terrified! I ask the rep. what can I do? Please help me! I never made those calls!! They cold heartedly told me that I have to pay the whole amount ASAP! and they make it sound like I am a liar because I didn't report the SIM CARD lost. I just know about it as of when the representative called me in the morning!! They gave me an address and fax number to inform my situation to customer relations department in new mexico. I also ask the rep. if my primary phone number will still be active, they said yes. So I frantically typed up a letter explaining my situation and provide them with my cell phone number to call me back. Then an hour later I tried using my cell phone to call some lawyer to ask for advice and noticed that my phone was deactivated!! I can't use my cell phone now either!! I then had to type another letter informing them my home phone number. I can't stay at home all day because I have a job! They would not give me any phone number to call the customer relation department either!!

I called again to t-mobile customer service to plea to them for any kind of help. I ask for them to sent out my latest statement and they said you have to wait for the cycle or somthing like that and told me again that I am responsible to pay the whole amount!!. Then I tried to look at that phone number's calling details online so that I can print out and go to the police station, I couldn't because I have to register the number and type in the password to be able to see the bill which obviously I couldn't do that.

I am so desperate, t-mobile would not help me do anything at all, they told me since I didn't call to cancle or report the lost SIM CARD, I am responsible for the whole bill. There is no way I can afford to pay this ridiculous amount of money! especially since I didn't make the calls!!! I am already on a tight budget with my college bills. I am attending USC rightnow and it cost me a fortune already since I didn't use any financial aid. I would like to know if anybody can recommend me to do anything any suggestion! PLEASE HELP ME! I really want to commit suicide because of this matter.

PLEASE HELP ME ANYBODY!

Unfortunately man, because you didnt notice the phone was lost or stolen and you didnt call it in lost or stolen. You are responsible for the charges.
Its all here in Section 17 of T-Mobiles Terms & Conditions:

Lost or Stolen Phone. If your Phone is lost or stolen (“Lost Phone”) you will not be liable for unauthorized airtime charges incurred on the Lost Phone if you: (a) notify us immediately; (b) ask us to deactivate the Lost Phone; and (c) provide within 14 days any documentation we request, including a police report. You must fulfill the remainder of your Term by activating a replacement Phone (which may be full price) or the cancellation fee will apply.

Your best bet would be hope that they would be willing to split the charges or something. Make sure you file a police report fax it to them. Good Luck

First, if you need to look at and print the call detail, register for the online account stuff.You said that was something you shouldn't do but that isn't a good thing. register and get those records. Thos records will allow the police to trace who might have done this and give you an avenue to sue.

Which comes to the second point, you are responsible. IF the equipment and line was yours and whether or not you knew it, if the sim/phone was used, it is your responsibility and not the company. The thing is; no you didn't have possesion of the phone and didn't make those calls but neither did T-Mobile. What your asking T-mobile to do is to take the financial burden of a situation that they did not create. It was you as you did not keep track of that equipment and because og that, why you are rsponsible. T-Mobile has people to pay when those calls were made to Egypt and thus the charges. Because they comleted those in good faith without the knowledge that were not to be called, they cannot be held responsible.

However, this is another example as to why T-Mobile should not make international call immediately available on all activations........

he can't register, his account was suspended, he stated that already.

Yeah I know it's my bad that I didn't report it that it was lost because I havn't been using it at all for like 8 months! until t-mobile inform me a month later after it was lost and that freaking criminal ran up my bills! It didn't happend to you guys so you can say whatever you want. Why did they wait until it's over $5000 dollars to noticed that my account was doing something suspicious! That's a lot of money that I can't afford to pay for something that I didn't do. Thanks for the replies anyways guys.

well, my gf sister and brother in law were in a wreck and her mom ran up two $1000 bills and didn't get called about unusual activity wondering if the phone was stolen, do you really think t-mobile should have people go through what 16 million or more accounts a day looking for "unusual" activity? how do they know you didn't have a realative move to egypt that you were calling a lot and intended on paying the bill?

Credit card companies routinely monitor for, detect, and call customers about unusual activity. When I once traveled to Estonia with a new card, I got a call on my mobile from AmEx an hour or so after the first charge.

One poster said that of course Tmobile couldn't monitor 16M accounts, but I beg to differ. Using statistical algorithms and rules, the credit card companies do this all the time.

It would seem to me that mobile phone companies could/should do the same type of monitoring, even if an account had international calling enabled. After all, credit cards all (typically) have international charging enabled.

routinely is the key word, even if T-mobile routinely monitored about suspicious activity that does not mean that would have caught this customers problem

Dispute the bill and file a complaint with the FCC…The reality is that, while you did not report a stolen sim, when Tmobil could have contact you when this anomalies calling pattern developed on you account (or do you make a habit of $5000 dollars of call to Egypt?)

The is similar to credit card company unusual activity on an account an will contact the card holder…its good business and it’s also would be good business for Tmobil not to take a hard line on this particularly with the FCC watching

PS Carriers dispute bills with each other… it just business so don’t let them buffalo you, leverage all the clout you can on your side…. Treated it as just a business dispute and cut the best deal you can live with to settle

$5768 T-Mobile fraud victim

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