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Home > Cell Phone Forums > Carriers Talk > CSR Talk > Waiving an Early Termination Fee

Waiving an Early Termination Fee

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BugSpray
Radiation Shield Addict
Posts: 50

Phone Model:
motorola v3 razr black edition

Service Provider:
orange
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Thu Aug 11, 2005 9:49 pm 
What would be an acceptable reason to leave contract according to cingular?
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TexasCSR
Faceplate Artist
Posts: 327

Phone Model:
V600, V551, Nokia 6820

Service Provider:
AT&T/Cingular/T
mobile
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Thu Aug 11, 2005 10:20 pm 
You can leave a contract and not specifically have to give a reason. If there's no service in the area you're in we won't waive the ETF.

Just a strict policy that's in the contract.

To sum it up, you can leave and just say you don't want service. We may inquire why, but if you decline to give us that information we'll honor your privacy, terminate the contract and the ETF will automatically be billed.

BigRUSS
Flashing Antenna Designer
Posts: 2124

Phone Model:
two cans ( del monte) and some string,

Service Provider:
RussCo
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Thu Aug 11, 2005 10:33 pm 
pretty much its not cingulars fault you leaving the country or to an area they donot provide service and it actualy sais that in the temrs of your contract, the only time cing will let you out of a contract is if your being sent over seas for military, or you die.

spivey78
3D Hologram Enthusiast
Posts: 26
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Fri Aug 12, 2005 2:07 pm 
xXxSamsungxXx wrote:
spivey78 wrote:
Has anyone ever persuaded a rep to waive the fee just because?


Not an easy task as most credits need to go through supervisors for approval. And a credit to cover the ETF would definately need approval from someone higher then a CSR.

Yeah, I suppose it wouldn't be an easy task. But don't some of the reps rely on services and approval of the supervisor for other things? So, it could happen, but it sounds like it would just be difficult.

TexasCSR
Faceplate Artist
Posts: 327

Phone Model:
V600, V551, Nokia 6820

Service Provider:
AT&T/Cingular/T
mobile
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Fri Aug 12, 2005 7:08 pm 
Nothing is impossible spivey, but keep in mind if it's anything related to service or no service in an area you moved...it won't happen.

Samsung
~Moto Hacking God~
Posts: 3141

Phone Model:
Motorola RAZR2 V8
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Sat Aug 13, 2005 4:22 am 
Old fashion COR is the easiest way out of a contract

BugSpray
Radiation Shield Addict
Posts: 50

Phone Model:
motorola v3 razr black edition

Service Provider:
orange
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Wed Aug 17, 2005 2:29 pm 
what is COR?

spivey78
3D Hologram Enthusiast
Posts: 26
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Wed Aug 17, 2005 4:49 pm 
BugSpray wrote:
what is COR?

?? Don't know what that means

Samsung
~Moto Hacking God~
Posts: 3141

Phone Model:
Motorola RAZR2 V8
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Thu Aug 18, 2005 1:32 am 
Sorry its
Change Of Responsibility

spivey78
3D Hologram Enthusiast
Posts: 26
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Thu Aug 18, 2005 1:31 pm 
xXxSamsungxXx wrote:
Sorry its
Change Of Responsibility

Like a loss of job?
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