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wvafan
Posts: 16 |
 
Mon Jul 21, 2008 8:57 pm |
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Ok, I have made the required 10 posts now for this forum to allow me to post weblinks, but I still haven't beenn on here for at least 7 days. Once my 7 days are up, I will come back here and post the weblink to the Better Business Burea direct weblink to make complaints about cellphones.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Tue Jul 22, 2008 1:02 am |
T-Mobile has a feature now that blocks chargable text messaging, im, pixs. free text messages can still come through. if you want this feature added you have to call in to Customer Service to have it added and this feature is free.
as far as the SunCom Brand of T-Mobile USA, I don't know. SunCom is currently run by it's own customer care.
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wvafan
Posts: 16 |
Sat Jul 26, 2008 1:40 pm |
Here is the Better Business Bureau direct weblink to issue compliants
https://odr.bbb.org/odrweb/public/complaintlink.aspx
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wvafan
Posts: 16 |
Sat Jul 26, 2008 1:46 pm |
| Sir_GoAtaLoT wrote: | T-Mobile has a feature now that blocks chargable text messaging, im, pixs. free text messages can still come through. if you want this feature added you have to call in to Customer Service to have it added and this feature is free.
as far as the SunCom Brand of T-Mobile USA, I don't know. SunCom is currently run by it's own customer care. |
Thank you. Suncom does not currently offer that service, or at least nobody is willing to let me know. Knowing this about T-Mobile gives me some ammo to pursue this with Suncom. Appearantly I have stirred a hornets nest with them over this, possibly due to my BBB complaint I have filed. My account has been turned over to someone at an "executive" level. I expect to hear from them soon.
If enough people complain to their cellphone companies about this, all the cellphoone companies will find that they need to offer text blocking capabilities.
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wvafan
Posts: 16 |
Sat Aug 16, 2008 11:21 am |
I got a letter today from the BBB. They are willing to follow up on this. At first I thought I would just let it die, but now I think I am going to continue.
Word is from one of the posters here that T-Mobile will block text messages that incur a charge. That makes sence. But I think other carriers such as Suncom, which is a division of T-Mobile, are lying to us in telling us that they can't. Maybe the person on the phone can't or has been told they can't, but I don't believe that somewhere down the line that they can't.
Here's why: Normally bandwidth usage simply appears as a bunnch of bandwidth usage to the biller, like a big box of jelly beans just looks like a big box of jelly beans. But they are able to separate the red jelly beans from alll the other jelly beans, that is, distiguish between voice calls and text calls on your bill. So that means, at some point in the stream of information, text calls take a different path. They have to in order to distiguish one from the other. There has to be a way to sever that path so that text calls can't get through.
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TMOprepaidUser
Posts: 2 |
Fri Sep 05, 2008 8:46 pm |
| Go Cougs wrote: | I have called tech support several times and can only disable spam text messages, not phone text messages (as mentioned earlier.) I found someone who says this works (for a RAZR V3.
(Select or Click)
Menu
Messages (takes me to Message Center)
Menu (takes me to Message Center Menu)
Inbox Setup
Txt Msg Setup
Srvce Center No.
I deleted my last digit and clicked OK
No more 15 cents per received txt message. Take that T-mobile tech support.  |
THANK YOU THANK YOU THANK YOU!
I've been getting stupid spam from "401" about Gemini and Aries crap. I've replied with every form of CANCEL, STOP, END, UNSUBSCRIBE that I could think of, and no luck. I deleted the last number from the service number you described above and that seems to have done the trick!
KUDOS!
PS: I'm using a Motorola V195s (basic phone, long battery life, loving it) and joined simply to say THANKS!
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TMOprepaidUser
Posts: 2 |
Sat Sep 06, 2008 10:23 am |
Sadly I'm still receiving spam from 401, and now, 450. I tried removing the number from the Service Number listed, but when I turn the phone on/off, it replaces the missing number.
I have only found a way to prevent messaging from my phone, not from receiving it. If the only option is to request a number change, then I'm better off moving to a contract - at least then I'll be able to add unlimited texting and/or actually use T-Moible's "communication tools" to set up the spam filter.
For some reason, maybe because I'm prepaid, my.t-mobile dot com logs me out when I try to get into the "communication tools" tab.
For now I think I'm just stuck paying for spam texts, and that is really bothering me and taking the joy out of my prepaid experience.
If anyone knows of proven ways to stop text spam, pleas post them on this thread. I don't want to have to call T-MObile to get a new number just to go through this thing annoyance again.
Thanks.
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