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Message |
steve0092
Posts: 174
Phone Model:
motorola v330
Service Provider:
t-mobile |
 
Fri Aug 04, 2006 11:38 pm |
| Sir_GoAtaLoT wrote: | | man1234 wrote: | | um tmobile is a GREAT service |
amen |
i second that
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steve0092
Posts: 174
Phone Model:
motorola v330
Service Provider:
t-mobile |
Fri Aug 04, 2006 11:40 pm |
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i h8 people that just say bs and try to make t-mobile look bad.
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artimasz
Posts: 3
Phone Model:
Sony Ericson Z520a
Service Provider:
Cingular |
Tue Aug 08, 2006 9:03 pm |
I work for T-Mobile and have phone service with them. My exp. can be summed up thusly:
Customer Care: Consistent? - Excellent; Service? - Excellent
Tech Support: Consistent? - Ho-hum; Service? - Good
This is purely subjective and from an outside looking in mentality.
I can call Care anytime and by-and-large be greeted with a friendly and competent rep.
However, calling Tech Support, I am still greeted friendly, but the service isn't always consistent. It's like some reps are new, or are so abast by calls that they are effectively a deer caught in the headlights.
Just my thoughts.
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superdupernerd
Posts: 26
Phone Model:
Motorola V330
Service Provider:
T-Mobile |
Thu Aug 17, 2006 11:09 pm |
This is because most of the tech support reps ARE new. They are also mostly outsourced, and I am by no means bashing outsourcers, but they really don't get the same training as we do.
Considering that people were waiting 1/2 hour to talk to tech reps before, T-Mobile has *tried* to fix that problem. Now you can get access to a rep but they might not know what they are doing. Before you had to wait a long time for someone who knew their job.
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AZDIESEL
Posts: 2
Phone Model:
Samsung SGH-T509
Service Provider:
T-Mobile (US) |
Wed Sep 27, 2006 9:10 pm |
^
Yeah wut he said! I am very dissapointed in T- Mobile also..lack of customer Service is running rampant at that company!
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CrystalDawn
Posts: 4
Phone Model:
Motorola Slvr L7
Service Provider:
T- Mobile |
Thu Sep 28, 2006 3:58 pm |
I'm sorry to hear people have trouble with service!
I called T-mobile yesterday, thier 1-800 number. I was trying to mod my phone (unsupported by them, even) and couldn't. They spent 2 hours with me walking through every possible scenario. The tech support person was calm and very nice, but you know what--I feel *my* attitude was a good portion of how the transaction went.
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clock
Posts: 16
Phone Model:
Motorola V360
Service Provider:
T-Mobile |
Thu Sep 28, 2006 9:16 pm |
yea i know they are trying to resolve some coverage issues in my area, and they gave me 300 minutes extra for a few months as they investigate the issue. they've always been friendly when i talk to them, but on the tech side they can be a little incompetitent at times...but hey you cant win them all. 
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bbmd2b@aol.com
Posts: 6 |
Fri Sep 29, 2006 12:38 am |
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I have been with Tmobile for 3 years on the Smart access 3000 minute plan. Since I will be moving from CA to OR in a few weeks I asked for advice and switched to 1000 min free/nights/weekendsI. Everything was OK. Then 13 days ago I added my brothers pre-paid line to mine, asking for him to be on his own 1000 min free night/weekend plan. Guess what they did...the put us on the Family 1000 min plan. When I realized their error 5 days ago, I called in and asked what happened...they apologized profusely and said that they would revert to separate plans and back date. And Big shocker......I went on- line and looked at my bill.....$350.00 dollars of overages and no-one fixed my account as promised. When I called I was treated so poorly and was told that "sorry, we cannot fix after billing cycle has ended," ... basically too bad so sad...sorry we screwed up, just pay up and shut up. When I asked to speak with a manager to which he stated he was s supervisor and there was nothing that he could do. He just kept repeating "is they anything else I can do before we disconnect?" I kept pleading with him to fix my account as promised...I was in tears by end of conversion and he actually laughed. I have been with t-mobile for 3 years......have never gone over my minutes and asked why would I possibly jump from 3000 minutes to "sharing" 1000? He just said "ma'am, are you going top pay this or not?".. Great Company. My family has 9 phone lines with t-mobile and I will be talking with all if them to switch. I will also be on every forum on the net to post this same message to others to warn them. Customer service and loyalty is not a basic of this company. Please beware, get everything in writing and triple check all changes ... and be prepared to still have them screw up your account. I will be calling corporate offices in the am, as well as faxing a copy of this letter to all T-mobile stores in my area. This post will go on the bulletin board at the Hospital where I work to warn all staff as well. I except them to lose a lot more than my business now. Just because they where did not fix a mistake that they did.
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Cootiebug
Posts: 8 |
Fri Sep 29, 2006 3:36 pm |
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Good luck with your next carrier. Its funny because i had the same shoddy customer service when i was with Sprint. With sprint, shoddy is an understatement. I havent had any problems with tmobile customer service so far. IMO, every carrier has their share of problems.
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Cootiebug
Posts: 8 |
Fri Sep 29, 2006 3:52 pm |
| bbmd2b@aol.com wrote: | | I will also be on every forum on the net to post this same message to others to warn them. I will be calling corporate offices in the am, as well as faxing a copy of this letter to all T-mobile stores in my area. This post will go on the bulletin board at the Hospital where I work to warn all staff as well. I except them to lose a lot more than my business now. Just because they where did not fix a mistake that they did. |
I seriously doubt you have the resourses to sway people from this company. You must have a lot of time on your hands. Lets face it, as a whole the cell phone industry is far from perfect, esp. the way ALL carriers conduct their business. So whats good for some isnt always good for others. I just leave quietly and make myself miserable with another carrier. 
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