Tmobile has Lied regularly to me any one else?

Its not that I have alot of time, but I am a firm believer in power by numbers. My hospital has been using Tmobile for service with resident/md's phones and I DO have enough influence and power to persuade our CEO to switch to another carrier. I am sure that all cell services have problems, but this is one in a long progression of problems with t-mobile. Their condensation as reached an all-time low and maybe losing a million dollar account will be enough to turn a head or two. I have posted to several other forums and have gotten great posts with people experiencing similar problems. If everyone in our society "leaves quietly" and never disputes or attempts a change where would we be......they might not notice me leaving, but they will notice losing a major hospital/trauma center. This morning, we met to discuss budget and are in negations with Verizon and Cingular.........Good-bye T-mobile.

Just wanted to say, that through almost EIGHT YEARS with T-mobile -yes, I have had them since they were VoiceStream orginally- I have had, maybe 3-4 issues with them, that I was unpleased with. In 8 years though, you only have a few issues, I think that is satisfactory. I think some people need to get off the thought of demanding 100% perfect customer service, coverage, whatever the case may be, and ack. the fact that people and companys are exactly that, people and companies that are NOT PERFECT. Dont expect Prada treatment with Old Navy prices, T-mobile has the lowest monthly rates, dont expect people to be at your beck and call to personally see that your life is never in a second, where your cell is not working or coverage sucks. Get over it.

I personally have been with T-mobile for 3 years not 8 (the hopsital has been with them for 8 with numerous problems) and have been overbilled 3+ times for several hundred dollars, had phones sent to me that were broken, billed for wrong accounts and other issues..that is not acceptable.This is not a case of "it didnt go my way so now I am complaining. "These porblems have been ongoing and I have reached my limit. And who said anything about Rich? I am a working parent like any other and though this was a forum to discuss problems with cellular serive not for personal attacks. who really is the A** here? My hospital did sign a contact with another company today and T-mobile lost their business. I am not RICH, and could care less about Prada. But I have worked at this hospital for years and do budget review. T-mobile has over charged us severall times and it was settled, but since my encounter was at the same time as budget reveiew and contact expiration I was able to sway them towards another company. This show the power of people, not RICH people. Next time try to show a little restraint and respect.

I didn't mean to be callous in my earlier post. Good luck with your next provider. I would like to add this however, there are no guarantees that whatever was lacking between you and tmobile will be rectified by jumping to another carrier. Verizon has a good track record, but im a little weary of Cingular. It all depends on your needs. My experience with tmobile has been excellent so far so i think ill stay with them for the long haul.

wow that totally sux. i feel 4 u cause thats a really weird thing 4 tmobile to do.

wow I've never really had really bad problems with Tmobile, except for some issues concerning the phone I was using, service availablility in particular areas, and having phone replaced if lost(forget about it, they want you to get a police report for a possibly stolen phone??) Other than that, Tmobile customer service reps are EXTREMELY nice. So it surprises me to hear of such negative experiences with them. lol Maybe its the area you live in, i dont know. I'm just trying to figure out how ppl with the same service can have such contrasting experiences. I guess it all boils down to a few bad reps and dealers that give the company a bad name. In a perfect world all these cellphone companies would have to change the way they do business, because they're all full of shit with their outrageous prices and services. Unfortunately life isn't perfect!

Phones have issues, it's something people need to just realize. Why? I have no clue but they just do haha. Keep in mind T-Mobile offers on behalf of the manuf. to do warranty exchanges. A few other carriers require you to go directly through the manuf. instead or drop them off at a store to be sent to the manuf. Either way, you're without a phone for 7-14 days at least!

So saying T-Mobile doesn't make efforts to help customers with phone warranty issues is silly. Feel free to call Motorola directly and complain, I bet you they will suggest you talk to T-Mobile since you'll get a replacement phone before you send your defective one back. And like Samsung said, the carrier does not make the phone, so keep that in mind when you're unhappy with a particular phone.

I work for T-Mobile in the bilingual customer care department. I am darn proud of it as well. I take care of my customers and I try to help them any way I can even if it means thinking outside the box. I am not perfect we all have bad days and we all get tired from time to time, but since it is my job I try to help. Keep in mind I have company policy to follow but the main thing you are taught through training is to try your best to help a customer.
We are not magicians, we are humans just like you and we are also customers just like you. When I call them, I get the same treatment you do, if I talked to CS or Tech and I have to wait and hold just like you depending upon my issue. It's frustrating and I don't doubt you might had run into some people who were not as helpful as you might have wanted and that honestly s*cks so I understand how you all feel. Keep in mind that they usually try to do everything they can to help you out though.
So far I have great coverage with them and my phone has worked great, they were very nice when walking me through my software upgrade (I use the T-Mobile MDA) for which I was on hold for their Tech Support department for over 5-10 minutes because they are the most qualified to help me due to my handset even if I am a Customer Service Rep.
I usually notice that when I call other customer care departments for other companies, lets say Comcast customer care, I am not treated with the same enthusiasm or politeness as the reps from T-Mobile. And yes people we are trained and expected to treat you with the same degree of decency that we would like to be treated with, that's I like to look at it at least.
From experience the only issue I have had is dropped calls on my handset due to my reception at my apartment.
Only place where I have had this sort of issue. I won't call customer care because I did the troubleshooting myself through the troubleshooting flow at www.T-Mobile.com and from experience at work I had a few ideas of what to do.
Since my software upgrade my phone has yet to drop a call, so that was fixed, I also powercycle my phone every day to keep my connection to the network fresh and my phone gets a break.
I think a good tip is to go into the situation or conversation with a good attitude as well, we are people and we have feelings but we can't control everything in the world.
Customer mistreat does happen but whatever happened to Customer Care mistreat?
I have been told what a great piece of sh*t I was by a customer I was trying to help for over 20 minutes who had an issue with his handset and picture messaging. He did not want to try anything that might fix his handset and he just wanted a different handset without having to do anything that might fix the issue.
In the end he escalated to my immediate supervisor and to her immediate supervisor who ended up convinsing the customer of troubleshooting the handset and by changing the Service # on the handset fixed the issue.
What should have taken 3 minutes max ended up taking over an hour to fix.
You want to know how I felt about it? I felt crushed because I felt it reflected poorly on my call control and perhaps I should have been firmer with the customer , but at least I tried and that makes me feel better.
I am by far not the best representative for customer care, but I am nice, polite and I am concious of my customers.
Most definitly not God neither!

A couple of years ago I signed up for T-Mobile. They told me that text messaging would be free and even wrote that on the contract. Every month I was charged for it, and every month I was in there complaining. All my complaints had been recorded in my record. At the end of my contract, I told them to cancel but that I wanted the $325.00 worth of text messaging charges returned to me. Several months later I received a bill for roughly $400.00, for not having paid my bill. I went in and complained that I had quit and did not owe this. They agreed to take that off my bill. That was a year ago. Now I'm getting a nasty letter from a lawyer saying I have to pay this bill. I'm so upset and don't know where to go or what to do. Not only do I not owe them $400, but they owe me $300!

Tmobile has Lied regularly to me any one else?

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