I have a Samsung phone through Cingular. I accidently dropped it in the bathtub for about 15 seconds. Of course, the phone doesn't work (it will light up, but then reset) and I have no extra insurance on the phone.
I read some things online, and to my surpirse the sticker on the back has NOT turned red/pink - it is still gray. I called Cingular, and they are overnighting me a refurb phone..but if they detect this one has had water damage, they will charge me $150. The screen was kind of foggy, so I tried the oven trick (150F for a couple of hours) - this fixed that problem (but it still doesn't work).
So my question is, assuming everything on the outside looks fine (no red/pink indicator, no water under LCD screen, SIM card & battery work fine, no scratches) is there anyway they can find out the damage was caused by water? Are there any indicators inside the phone that will let them know?
BTW, just to let people know...I never really liked Cingular's customer support, but their exhange support is the BEST. You can do it online, or talk to a live person (no waiting, it was even open on Labor Day). Everything is free, expect I chose the $7 overnight option (they e-mailed me a tracking number today for UPS, and a tracking # for when I return my phone).
Ohh, and also, can I save the pictures from my phone - or are they lost?
Thanks for your help in advance!
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elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Tue Sep 06, 2005 2:23 pm
teknoprep wrote:
I have a Samsung phone through Cingular. I accidently dropped it in the bathtub for about 15 seconds. Of course, the phone doesn't work (it will light up, but then reset) and I have no extra insurance on the phone.
I read some things online, and to my surpirse the sticker on the back has NOT turned red/pink - it is still gray. I called Cingular, and they are overnighting me a refurb phone..but if they detect this one has had water damage, they will charge me $150. The screen was kind of foggy, so I tried the oven trick (150F for a couple of hours) - this fixed that problem (but it still doesn't work).
So my question is, assuming everything on the outside looks fine (no red/pink indicator, no water under LCD screen, SIM card & battery work fine, no scratches) is there anyway they can find out the damage was caused by water? Are there any indicators inside the phone that will let them know?
BTW, just to let people know...I never really liked Cingular's customer support, but their exhange support is the BEST. You can do it online, or talk to a live person (no waiting, it was even open on Labor Day). Everything is free, expect I chose the $7 overnight option (they e-mailed me a tracking number today for UPS, and a tracking # for when I return my phone).
Ohh, and also, can I save the pictures from my phone - or are they lost?
Thanks for your help in advance!
what you done was pretty much what Warranty does.. an overall look at those areas...
your pics however are prolly gone
I dunno if I should tell you all this,,,, I'm one of those ppl you dont like too much
teknoprep Posts: 4
Phone Model: Samsung
Service Provider: Cingular
Tue Sep 06, 2005 2:26 pm
well, i know water damage isn't covered under the warranty.
the guy on the phone was telling me that the manufacturer does an overall look at the cell phone (im guessing inside to)...so basically my question is, even though on the OUTSIDE it looks fine (no red/pink indicator), is there anyway they can tell on the INSIDE its been in water?
if i have to pay $150 for this phone i would probably just buy a different model on ebay for the same price.
elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Tue Sep 06, 2005 2:30 pm
teknoprep wrote:
well, i know water damage isn't covered under the warranty.
the guy on the phone was telling me that the manufacturer does an overall look at the cell phone (im guessing inside to)...so basically my question is, even though on the OUTSIDE it looks fine (no red/pink indicator), is there anyway they can tell on the INSIDE its been in water?
if i have to pay $150 for this phone i would probably just buy a different model on ebay for the same price.
the warranty inspector is lookin for a foggy lens and physical damage to the phone body.................if he/she doesnt see them he moves on to the next...if ya pass ya pass...
teknoprep Posts: 4
Phone Model: Samsung
Service Provider: Cingular
Tue Sep 06, 2005 4:20 pm
that is great news...i am incredibly lucky that my sticker didn't turn pink, and hopefully the fogginess won't come back (i think i baked it all out).
im crossin' my fingers...
elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Wed Sep 07, 2005 7:01 am
teknoprep wrote:
that is great news...i am incredibly lucky that my sticker didn't turn pink, and hopefully the fogginess won't come back (i think i baked it all out).
im crossin' my fingers...
just remember... you are playing the odds....
teknoprep Posts: 4
Phone Model: Samsung
Service Provider: Cingular
Wed Sep 07, 2005 9:52 am
yeah
the funny thing is, i was wanting to get a new phone anyways. i don't like the voice quality on this e317 (i should have listened to the reviews).
actually, i just put the battery in, and the thing works! well..partially. it will turn on, and i can dial out, but it will randomly restart, and when i try to plug the cord in to charge the battery, it will shut down...so its still bad.
i have to find my data cable so i can save all my pictures, i don't wanna spend 10c x 50 pictures to e-mail them to me...i can't believe i actually got the thing to turn on and now i can't find the data cable!! my luck
ohh, and ps - since im keeping the battery and sim card, and they were in the water (but still work fine), should i do anything so they don't rust or damage (they look fine)?
thanks again!
ElSmurfaDiablo Posts: 1
Phone Model: waterlogged motorola
Service Provider: cingular
Thu Sep 08, 2005 9:13 pm
My Motorola had much the same problem.
The little disc is now a deep dark red.
Will the manufacturer swap out for $150?
This option wasn't presented when I called and mentioned my problem...
Tks
El Smurfa
elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Fri Sep 09, 2005 12:48 pm
ElSmurfaDiablo wrote:
My Motorola had much the same problem.
The little disc is now a deep dark red.
Will the manufacturer swap out for $150?
This option wasn't presented when I called and mentioned my problem...
Tks
El Smurfa
all phones have a 1 yr warranty... the OP wasbasically wondering how close they look...that little disc in your phone is a moisture indicator...it was obviously wet... if you were to attempt a warranty exchange you would be assessed 150 bux fee as your phone problems were most certainly caused by water...
all in all... I would investigate a replacement on ebay ... or call your provider ask about upgrade options
LisaHue Posts: 1
Phone Model: Samsung P777
Service Provider: Cingular
Wed Sep 21, 2005 3:59 am
I got the samsung p777 phone just last April. But my cousin was playing with and she kind of spill a little water on it. I was wondering if my phone able to get it replace or not since I bought the warranty thing from Cingular?
