| Author |
Message |
aclayne2070
Posts: 1
Phone Model:
Nokia
Service Provider:
Verizon |
 
Mon Sep 26, 2005 12:17 pm |
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I am searching for assistance with a complaint against Verizon. In January of 2005, my husband entered a Verizon store and requested clarification of the services currently in place on the phone plan. The representative looked up the account and told him that unlimited in-calling was included in the plan. My husband asked again specifically to make sure. Based on the yes answer, he greatly incureased the number on in-network calls and this has left me with a 700.00 phone bill. I have been on the phone with Verizon for hours at a time, trying to get this resolved. Everyone is sympathetic, but no one is helpful. I have requested simply that the two months worth of bills in question be reworked to consider in-network calling. I am very frustrated at this point, and am filing a formal complaint with the company and whoever else I need to in order to get resolution. What does an individual like myself do who is in a situation like this one? I have the corporate address and the names of the all the execs. Any guidance out there?
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robert010154
Posts: 7
Phone Model:
Samsung a610
Service Provider:
Verizon Wireless |
Sat Oct 08, 2005 10:57 pm |
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Hello... Sorry to hear about your unfortunate situation... if you have not already done so, you may want to request to speak with a Customer Service Supervisor.
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JSS
Posts: 113
Phone Model:
LG VX8100
Service Provider:
Verizon |
Sun Oct 09, 2005 3:16 pm |
aclayne2070, if I could ask, what about 'In Calling' has created an issue for you?
The reason I ask; In Calling is mobile to mobile or more specifically, Verizon cell to Verizon cell calling. On the America's choice plan, if you are calling from within the Verizon network or are in the network and receive a call from another Verizon customer, you will get the minutes assigned as mobile to mobile minutes. If you plan is within the last year or so, that will be unlimited minutes.
What I'm wondering is, what has deviated from this? Was it the explaination or was the plan set up wrong?
Curious to see what that might. I could possibly help you navigate the waters or at least with an explaination.
As for the corporate address, just go to verizonwireless.com and to the contact me page. The e-mail will be handled in the same manner as a letter and go to the same group of people.
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Snappy Tom
Posts: 5
Service Provider:
Verizon Wireless |
Mon Oct 10, 2005 1:08 am |
Maybe you can give a little more info about your situation, such as what exactly the VZ rep explained to you about In-Calling and your understanding of this information.
It's kind of hard to figure out if you have a legitimate gripe just with the information you've given.
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Big_D
Posts: 8
Phone Model:
Audiovox 9900
Service Provider:
Verizon |
Wed Oct 12, 2005 10:15 pm |
| Snappy Tom wrote: | Maybe you can give a little more info about your situation, such as what exactly the VZ rep explained to you about In-Calling and your understanding of this information.
It's kind of hard to figure out if you have a legitimate gripe just with the information you've given. |
Agreed.
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