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Message |
sergy
 Posts: 1
Phone Model: sumsung
Service Provider: cingular |
 Mon Sep 26, 2005 5:36 pm |
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hey do u know what do I have to do If i need PUK code for cingular
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 Celtic Dragon
 Posts: 251
Phone Model: SE w610i/BJ II
Service Provider: Cingular/AT&T |
 Mon Sep 26, 2005 6:45 pm |
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Calling customer service is the only way to get it. Do NOT try to guess it yourself, after so many tries it will fry your SIM.
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MijitoRico1210
 Posts: 4 |
 Mon Oct 24, 2005 7:54 am |
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will asking the puk code what other information do you need to have ready any specific numbers?
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theshadow
 Posts: 9
Phone Model: Nokia 6682
Service Provider: Cingular |
 Tue Oct 25, 2005 11:05 am |
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If your phone starts asking for the PUK code- call cingular cust care and they will give it to you
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 BigRUSS
 Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo |
 Tue Oct 25, 2005 3:13 pm |
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you need to beable to verify the account information account holders name and last 4
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 signalsniper
 Posts: 12
Phone Model: Nokia
Service Provider: ALL |
 Sat Oct 29, 2005 12:23 am |
PUK codes are not *TOP SECRET* - if you need the PUK code, and you know the account holder's name, last 4 digits of social security # or the password (if there is an acct password), you can simply ASK for the PUK code -
After hours calls, for those fortunate CSRs that work late night shifts, get PLENTY of these calls... don't feel guilty asking - and PLEASE do not go into an array of details as to WHY you need the code!!!! CSRs really don't care!!!
Fortunately, I am not a CSR so to speak... The problems I hear about are generally porting issues and can be VERY technical. Although I do get CSRs that will transfer a call to PAC in a new york minute if they are new and can't solve a general CSR issue -
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RADABAUGH82
 Posts: 1
Phone Model: SAMSUNG E335
Service Provider: T-Mobile |
 Thu Jan 05, 2006 4:22 pm |
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 steva11
 Posts: 1674
Phone Model: w810i/pearl
Service Provider: Rogers |
 Fri Jan 06, 2006 1:52 am |
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when the pin is entered in wrong 3 times, it will ask for Pin Unlock Key (PUK) it's held by customer care for security reasons but we'll give it to you no problem. it's specific to each sim and most people just need it 'cause they can't remember their own PIN # for their phone.
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 TexasCSR
 Posts: 327
Phone Model: V600, V551, Nokia 6820
Service Provider: AT&T/Cingular/T mobile |
 Sat Jan 07, 2006 4:01 am |
Here's a hint coming from me. I work as a CSR with Cingular.
With PUK codes, they pertain to solely the SIM. Anytime a new SIM is used, you'll have another PUK (Pin Unblock Key). Other names used of course.
You'll need to:
1. Verify the account information when you call into Customer Care. This includes the phone number, the name the account is under and your name so we can document the account.
2. You also need to verify the last 4 digits of the social security number used to create the account to properly verify and protect our customers.
3. You will probably want to write the number down. The best thing I advise customers is to grab a small piece of paper and write the 8 digit number down and put it under the battery of the phone. It may create a security issue with someone possibly using your SIM if it's stolen or lost, but it's up to you to call and have the phone temporarily suspended.
4. Once you enter the PUK, you'll select a new 4 digit PIN and have to reenter it again. Please try using 4 digits only. Experiences in the past with more have caused problems with some devices.
If you for any reason see it on your phone, DO NOT try entering any numbers. If you try unsuccessfully more than 3-5 times, it will permanently block/burn the SIM and will not be salvageable. You will be responsible for replacing it, 24.99. You may find someone, perhaps a dealer who could work with you on the cost.
The biggest tip I can give anyone, save your numbers on the phone memory as well as the SIM. With most V series Motorola phones, it may duplicate the entries and you may not select which memory to view. In this case, save to phone memory.
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Phonemaster101
 Posts: 2
Phone Model: Sony Ericsson Z520a
Service Provider: All, mostly |
 Sun May 14, 2006 4:57 pm |
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I am having the same problem with my Sony Ericsson Z520a. It is (i think) illegal to tell someone the PUK of their phone UNLESS you have permission. If anyone DOES get permission, FEEL FREE TO Email me!
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