| Author |
Message |
tredabeccio
Posts: 5 |
 
Sun Oct 09, 2005 9:45 pm |
I have been invited to interview with Cingular as a candidate for customer service phone rep.
Would some of you care to tell me some of the plusses and minues of working for Cingular in this position?
How's the pressure level on the job, given there's a push to improve the customer satisfaction ratings?
Would you recommend the work to those coming from customer service backgrounds in other kinds of industries?
How long do the average phone reps stay in this position, to your knowledge?
Thanks! Your input will seriously impact my life!
Tredabeccio 
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TheTroll
Posts: 361 |
Mon Oct 10, 2005 2:03 pm |
Have you worked for a major corporation in the past? Because most of the down sides are caused by major corporate policy, things are constantly changing (policy, procedures, equipment etc..) and it can be pretty hard to keep up. There are definately some pretty stupid rules that we have to follow here (i.e. we are not allowed to read a book during our breaks/lunch hour)
The benefits are good tho, great dental/eyecare/perscription coverage (I'm not sure if this applies for the USA, I'm in canada). My call center has a pretty relaxed atmosphere, You can go right up to the call center Director and voice any concerns you have etc.. But I think that things can be drastically different between centers.
I'd say go for it, take the trainig (its like getting paid for going to elementary school) and if you dont like the way things are handled just quit and go somewhere else.
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TipiCrawler
Posts: 617
Phone Model:
Nokia
Service Provider:
Cingular |
Mon Oct 10, 2005 4:57 pm |
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I am in a call center in illinois and the stats we have to meet are definitely a challenge the union contract pretty much holds us down here but working for cingular is great....I like it
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Mon Oct 10, 2005 6:57 pm |
one of the down sides is that if a cust is being vulger and just an outright ass for no reason we cannot end the call, it does however state in there contract if they are consistanly vulger and rude to the reps there contranct can be canceld with the ETF
over all though id have to say yes cingular is a good company to work for
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tredabeccio
Posts: 5 |
Mon Oct 10, 2005 10:09 pm |
Yes, have been in corporate America for a while, but every corporate culture is different. I'm grateful for your insights.
The thing about no reading at lunch/breaks, sounds like a kind of discrimination against (what?) the religious? the educated? Makes no sense...anyhow, I wasn't planning to read any more books for the rest of my life...(kidding).
Do the calls roll in from one to the next, continuously?
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TheTroll
Posts: 361 |
Tue Oct 11, 2005 10:24 am |
| tredabeccio wrote: |
The thing about no reading at lunch/breaks, sounds like a kind of discrimination against (what?) the religious? the educated? Makes no sense...anyhow, I wasn't planning to read any more books for the rest of my life...(kidding).
Do the calls roll in from one to the next, continuously? |
We usually have about 5 minutes between calls sometimes more, sometimes less. When I was on the night shift it was more like 15 mins betwen calls and as much as 45 mins between calls 
The reason nobody is allowed to do anything in the call center that's even remotely stimulating is because they caught someone reading a book while keeping a customer on hold. Someone that i've never even seen before ruined it for the whole call center.
I actually put in my resignation the day they implimented that rule, Way to Nazi for my likes.
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