| Author |
Message |
anybodii
Posts: 1
Phone Model:
Motorola V551
Service Provider:
Cingular Blue |
 
Mon Oct 31, 2005 12:48 am |
khiyal,
The reason you had more minutes and at that price is because you are a TDMA customer. Moving to GSM is the reason for the increase in price and less minutes. I think it's stupid Cingular bought out AT&T but treats the Former AT&T customers like Sh*t, If you really want to get something straight, be strict, firm, and mean about what you want, if the rep gives you so much as any lip ask to speak to a supervisior ( Make sure you get their name written down and spelled exactly how its spelled ) If they refuse to let you speak to a supervisior, disconnect the call, call back and as soon as you talk to a new rep ask to talk to a supervisior, they will lookup your phone number and be able to see who was talking to you / when. If you just get transfered to a supervisior talk to them be strict, firm, and mean... you'll get what you want.
|
 |
Advertisement
|
|
|
|
|
TheTroll
Posts: 361 |
Mon Oct 31, 2005 11:48 am |
| anybodii wrote: | khiyal,
The reason you had more minutes and at that price is because you are a TDMA customer. Moving to GSM is the reason for the increase in price and less minutes. I think it's stupid Cingular bought out AT&T but treats the Former AT&T customers like Sh*t, If you really want to get something straight, be strict, firm, and mean about what you want, if the rep gives you so much as any lip ask to speak to a supervisior ( Make sure you get their name written down and spelled exactly how its spelled ) If they refuse to let you speak to a supervisior, disconnect the call, call back and as soon as you talk to a new rep ask to talk to a supervisior, they will lookup your phone number and be able to see who was talking to you / when. If you just get transfered to a supervisior talk to them be strict, firm, and mean... you'll get what you want. |
Umm... You might not want to listen to this guy. If you are calm and courteous, most reps will go above and beyond the call of duty to help you out. When you call in and are strict, demanding, forcefull and escalate to supervisors for no good reason (just because you didnt get what you wanted), Reps really dont feel any need to help you any more than they need to. Our supervisors deal with corporate stuff, they dont normally deal with customers/phones/rate plans, they dont know half the stuff that us reps know.
Trust me when I say, be nice and we'll help you out as best we can, be mean and we will do the bare minimum because you piss us off. I'm not talking about any reps in particular, and I'm not trying to be a jerk. I'm seriously trying to help you out, but in general, that is how customer care works.
|
|
You'reSoRad
Posts: 3
Phone Model:
Nokia
Service Provider:
tmobile |
Sun Nov 06, 2005 6:34 pm |
| TheTroll wrote: | | anybodii wrote: | khiyal,
The reason you had more minutes and at that price is because you are a TDMA customer. Moving to GSM is the reason for the increase in price and less minutes. I think it's stupid Cingular bought out AT&T but treats the Former AT&T customers like Sh*t, If you really want to get something straight, be strict, firm, and mean about what you want, if the rep gives you so much as any lip ask to speak to a supervisior ( Make sure you get their name written down and spelled exactly how its spelled ) If they refuse to let you speak to a supervisior, disconnect the call, call back and as soon as you talk to a new rep ask to talk to a supervisior, they will lookup your phone number and be able to see who was talking to you / when. If you just get transfered to a supervisior talk to them be strict, firm, and mean... you'll get what you want. |
Umm... You might not want to listen to this guy. If you are calm and courteous, most reps will go above and beyond the call of duty to help you out. When you call in and are strict, demanding, forcefull and escalate to supervisors for no good reason (just because you didnt get what you wanted), Reps really dont feel any need to help you any more than they need to. Our supervisors deal with corporate stuff, they dont normally deal with customers/phones/rate plans, they dont know half the stuff that us reps know.
Trust me when I say, be nice and we'll help you out as best we can, be mean and we will do the bare minimum because you piss us off. I'm not talking about any reps in particular, and I'm not trying to be a jerk. I'm seriously trying to help you out, but in general, that is how customer care works. |
Pretty much. I am a customer service representative, and whenever I get a courteous customer that understands that I am just doing my job, I tend to WANT help them out a lot more than a person who is disrespectful.
|
| | |
|
|
|
|
