T-Mobile Corprate Phone Number

After a lot of requests for this number and my discuss with T-Mobile and being with them for over 7 years.
Don't know about anyone else's feeling but as of lately I think its a prerequisit to be a moron

and have there head in their butt

to work in customer relations.

T Mobile corporate office phone 425-378-4000
19290 SE 38th St
Bellevue, Wa 98006
You should ask to speak directly with somebody in Executive Customer Relations
The only other way I know of to get a complaint to this office is FAX and email. They also take care of complaint filed through the BBB

I just spoke with the corporate office regarding the following issue:

About a week ago I purchaced a Nokia 3220 from a T-Mobile store in Issaquah, Wa. One of the reasons I purchaced this phone, was that on T-Mobile's website, under the user guide for the phone, it says to refer to Nokia's website for a full list of PC Suite software features. On Nokia's website, it lists the 3220 as having the following features:

- Backup (Which works to back up contacts, to-do lists etc.)
- Synchronize (Which works to sync the phone with Outlook)
- File Manager ("Manages contacts, images, clips and audio files")
- Install Applications ("Install and remove Java-based games and apps")
- Create Wallpapers
- View Multimedia
- Create Ringing Tones
- Add Contacts
- Send Text Messages
- Store Images
- Connect to the Internet

... basically the full range of PC connectivity functionality. However, on this model of phone (purchaced at this time), the 'multimedia' functions, i.e. Picture, Ringtone, File Manager etc. have been disabled.

I spoke with Nokia, and they stand by their product, saying that the only way (after testing the fact I could add/remove contacts, sync, and backup) that those features would be disabled, would be if T-Mobile had requested them to be.

I spoke with T-Mobile Tech support, and they said that no such thing had been done. In fact, one rep (Wendel) said that his friend used that feature all the time. (NOTE: I currenly only subscribe to their base phone plan called 'Get More + Promo'). I was transferred all over that place, getting different answers from different people. Eventually I asked for a corporate number, which they were 'unable to provide me with' (turns out thanks to this post, I realized I live about 8 minutes away from the corporate office). I really only wanted someone to tell me, "Yes... we're greedy bastards, we want you to pay to transfer photos and ringtones, so we disabled PC transfer, just like Verizon did with the Motorola Bluetooth phones (which is why there's a class action suit against them). I would have no problem, if they didn't refer to Nokia for a feature list, which is the reason I bought the phone.

I spoke with T-Mobile corporate. First response, "Ummm... how did you get this number?" Then I was transfered to Anthony. Anthony said, there was NO way to enable a feature on a phone once it's been manufactured (Which is total BS, I've been a tech for years and know it's a simple issue at most). After explaining him the legalities of 'Price Fixing' and 'False Advertising', I was transfered to Brenda. Brenda heard my issue, tried more troubleshooting, then asked me to "Show her on the manual" where it said those features would be enabled. I showed her page 60, where it says for a full list of features to refer to Nokia's website, and she said that it 'wasn't sufficient enough' to say those features would be for sure enabled. She also pointed me to a line saying,

"Copyright protections may prevent some images, ringing tones, and other content from being copied, modified, transferred, or forwarded."

... last I checked, personal pictures aren't copyrighted. She basically at that point ended the conversation.

Her: "Well, I can forward your concerns to our product center."
Me: "What's their number?"
Her: "They don't speak to customers."
Me: "Well can I have the number for your legal department?"
Her: "They also don't speak with customers. Is there something else I can do for you?" *annoyed tone*
Me: "You can either tell me how to unlock these features on the phone, or you can put a notice on your website that says you are purposely disabling these features so you can force customers to use your messaging service and have to pay for it."
Her: "Thank you for your concerns, I'll forward them on."
Me: "If you could give me a call back with their repsonse it would be appreciated."
Her: "Mmhmm, have a good day."

*click*

So I called Nokia back. I spoke with Travis who was VERY helpful. I asked him flat out, "I have a Nokia 3220, and T-Mobile, are they disabling PC transfer with the CA-42 Cable and PC Suite." He looked into it, and said that they have started disabling those features, and is pretty sure they've done it on my model. My suggestion, for people who are singing up... buy the damn phone from the manufacturer's website. That way it works the way it's supposed to and hasn't been crippled by the service providers.

So... is there anyone out there with some legal gumption to put a dent in this operation?

Class action lawsuit! Class action Lawsuit! Verizon just set a precident like you said, do it! do it now! Sue them! THEY MUST PAY!

But seriously the fact that they stated that the phone had those features and then sold a phone without those features is completely immoral.

Hopefully Verizon has updated their terms and conditions like T-Mobile.... Like the part about the CLASS ACTION WAIVER

I would ask for a new phone saying the features do not work. I would go thru that a few time with the phone exchange. Keep complaining each time you recieve a new phone. You will probable end up sending that phone back for credit and just pick a new phone.
I am finally going to pic a new phone up I figure Ive put enough time with T-Mobile time to get screwed by someone else

Here are more number that can help someone donw th road
1-877-290-6323 T-Mobile-America CEO
1-800-318-9270 TMO corporate offices.
1-425-378-4000 corporate office Bellevue WA
----------------------
1-800-937-8997 customer care
1-888-666-4611 General Customer Service???
1-877-606-4801 customer care (direct to a rep(no voice menu))
1-866-464-8662 business accounts
1-800-375-1126 customer care for business accounts
1-888-573-6664 customer care for business accounts(5 lines or more)
1-877-254-7084 Special Account Care (the ONLY people that can make many changes to Employee's accounts)
-----------
1-888-452-8105 activations
1-877-727-8778 consumer credit (for credit checks)
1-800-981-8563 hot spot customer care
1-877-369-4588 Wireless Data
1-800-256-9991 wireless tech
1-888-624-5173 risk assasment team
-----------
1-877-369-4588 tech support group
1-877-217-1335 tech support
1-505-341-7956 tech suppt non TF
-----------
1-877-207-8169 number transfer center
1-877-778-2106 t-mo to go
+1505-998-3792 International roaming

Hi-- FYI... I purchased my 1st Blackberry 7100T from T-Mobile on 10-9-2005, it is now 10-24-2004. and I still do not have a working phone. I have NEVER had worse customer service then I have had with T-Mobile. I have called the Corporate Offices, local offices (my smallest wait time was 32 minutes and the longest hold time was over 1 hour) and sales. No one has a clue why it does not work. My advise to anyone considering working with T-Mobile is RUN LIKE HELL and get out of there. There are NO WORDS to describe their incompetence...

Does T-Mobile manufacturer the Blackberry 7100t??? If the phone wasnt working why didnt you take it back within buyers remorse?

T-Mobile Corprate Phone Number

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