| Author |
Message |
Bob459
Posts: 11 |
 
Fri Oct 21, 2005 2:29 pm |
I DO get it. If you read above you would see that another Cingular Rep mentioned that a majority of his peers (your coworkers) complained about this policy. Why would they complain about it if they didn't think it was unfair to the customer or if they didn't think it was a bonehead policy?
Elmo - WTF? READ THE EARLIER POSTS. You are simplifying the situation and generalizing what happened to me. It's like saying about WWII, so lemme see - some people fought over some stuff.
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TheTroll
Posts: 361 |
Fri Oct 21, 2005 4:18 pm |
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I completely agree with you, it is unfair and a bonehead policy, but it is well within cingular's rights.
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elmo01
Posts: 2197
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Oct 21, 2005 4:21 pm |
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the policy changed you were informed of that change before you lost your minutes...that is hardly a deceptive practice...the representatives had advised you correctly prior to the policy change and after... I'm sorry if i'm not sympathetic to your cause... anything you do from this point forward is of your own accord...
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Bob459
Posts: 11 |
Fri Oct 21, 2005 7:17 pm |
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Troll - Sure it's within their rights. It says on the contract they can change their policy without notice and time they want, but here's the thing - MOST CUSTOMERS ARE GOING EXPECT CINGULAR NOT TO ABUSE THIS POLICY. If Cingular decided to charge everyone an extra $500 dollars for no reason, there would be an outcry - But according to their policy they would be justified in doing that. Just because the contract states that Cingular can screw me whenever it wants, doesn't mean I shouldn't be upset when they put forward a policy that is fraudulent - and let me be clear once again for Elmo. Here what is bothering me - IT'S NOT THE CHANGE OF POLICY THAT BOTHERS ME, IT'S THAT I WAS UPSOLD ON THE BASIS OF A LIE. It might not have been a predetermined lie, but Corporate MUST HAVE KNOWN that the reps were selling people on higher plans. I don't really see how they couldn't have known (they record all your conversations). Corporate chose to deal with this situation by knowingly pulling the rug out from under all the customers who had been over paying in order to save up rollover minutes (because the reps sold them on this idea). THAT IS THE DISHONESTY. Not the changing of the plan, but the WAY THE PLAN WAS CHANGED. Also read my other posts please.
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jthomp1286
Posts: 8
Phone Model:
Motorola RAZR V3i (GSM), Motorola V551 (GSM), LG VX3200 (CDMA), Motorola T720 (CDMA)
Service Provider:
Cingular |
Thu Oct 27, 2005 10:57 am |
Bob...just shutup. 
Nothing is to be gained on these boards, you'll have to call them and calmly explain the situation and calmly talk to a rep. if there's nothing to be done about it, cut your losses and find another provider. i agree that was a bad thing that befell you but it seems there's nothing to be done to fix it.
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TheTroll
Posts: 361 |
Thu Oct 27, 2005 11:38 am |
| jthomp1286 wrote: | | Bob...just shutup. |
Somoene had to say it. 
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colione112
Posts: 100
Phone Model:
Pearl
Service Provider:
AT&T |
Sun Oct 30, 2005 1:42 am |
| Bob459 wrote: | A couple of weeks ago when I talked to a manager he told me that Cingular had previously had a POLICY OF SUGGESTING to customers this very thing. “Hey Cingular customer - choose a plan with a bunch of minutes and later on you can downgrade and keep all your rollover - YAY!” I believe I was actively scammed. No matter how you slice it this is a deceptive and unethical policy on Cingular’s part. Or at the very least horribly incompetant. I expect Cingular to take responsibility for what their reps say - THE MANAGER I TALKED TO KNEW THAT REPS HAD BEEN SUGGESTING THIS. And sure the contract says they can change their policy at any time but If it said in the contract that Cingular had the right to shoot my kids, it wouldn’t make it a fair practice. I was actively sold something on the basis of a falsehood. THIS IS WRONG.
Sure the REP CAN'T SEE INTO THE FUTURE, but the higher ups at the company know what's coming down the pike, and they set the policy. They knew that reps were selling this to people - and therefore they are responsible for this deception.
And you say there is no value in the long run - WHY WOULD THEY CHANGE THE POLICY THEN? Anyway - I'm screwed right now, I'm about to lose 5300 (of the minutes Cingular loves to tell everyone - "They're your minutes - you paid for them!") minutes if I change my plan, and right now my plan is more than I can afford. |
No, what us as reps suggest to customers is you go with a plan a little more than you think you need, because people always under-estimate what they actually use. This saves you money in overage, when you want the 450 minute plan, but actually use 650 minutes. By you paying the extra 20.00 to move to the 59.99 plan, you just saved 90.00 in overage, and you built up some rollover minutes. Which you love becuase you start to use your phone more, increasing your usage, and the cycle continues... so we actually try to help you save money.
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colione112
Posts: 100
Phone Model:
Pearl
Service Provider:
AT&T |
Sun Oct 30, 2005 1:56 am |
It wasn't POLICY to "upsell" customers to a higher plan they didn't need. As I said in my previous post, most of us do it to save the customer a huge bill the next month. But if they don't want it, we dont push it on them.
People abused this system, and thats why it was changed. When something is abused, it gets changed so it can't be abused anymore. End of story.
What you have to realize, reps are hurt by this too. Most of us have family plans and are affected if we lower our plan. If you like your plan, stay with it and you can keep all your rollover, if not, go to a store and find out what plan would fit your usage.
I bet nobody would complain if it was reversed. Say when you go up in plan, they give you rollover minutes that matched the anytime minutes. Would that cause a problem?
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pink78
Posts: 1
Phone Model:
Samsung
Service Provider:
Cingular |
Fri Dec 09, 2005 10:28 pm |
I experienced the exact same thing as Bob459. I have 3000 rollover minutes saved up- which actually shows that I don't use my minutes per month to the fullest extent. I want to switch to a lower plan, but Cingular is not ready to give me my rollover minutes. These are MY minutes, I have PAID for them. It is MY money! This is equal to stealing ... Cingular cannot keep a committment that they have made to the public. 'Keep the minutes, they are yours' BULLSHIT!! 'Don't say it, if you don't mean it!'
So what if I want to get a lower plan, I had paid the full amount for the plan I had. If you make new rules then tell the public openly about it and how can you enforce such rules on existing customers? I am going to make sure each and everyone around me knows what a scam this 'RollOver' Ad is! I feel that people should come together and sue Cingular.
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colione112
Posts: 100
Phone Model:
Pearl
Service Provider:
AT&T |
Fri Dec 09, 2005 10:52 pm |
Your missing the point. Once you saw that you started to save rollover minutes, you could have switched your plan. Next thing, people will complain because the minutes expire after 12 months... you'll want them for life....
The new rules are publicly stated on every brochure, and add that comes from cingular that talks about rollover. Read the fine print at the bottom of the add, it states it clearly down there. And if you ask to change your plan, you will again be told about the new rule before we actually switch you, just in case you don't want to use them.
If you have rollover, chances are, your never gonna use em, so why all the complaining? Maybe you want a refund for the minutes you didn't use??
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