Cingular Cheats people out of ROLLOVER MINUTES - SCAM

I too feel misled by Cingular, though my story goes back even farther.

When I originally signed up with Cingular the deal was "Rollover minutes never expire."

Then somewhere along the way, they started expiring. When I called to find out what happened, they told me that they changed the rules.

While unhappy, I remained a Cingular customer over the years -- and there have certainly been a number of things -- mostly fee related, that have made me second guess my decision to remain a Cingular customer.

To deal with the rollover expiration dilemma, I would do what other do. Try to pick an appropriate plan, but then analyze it every so often to figure out whether I am accumulating or burning through minutes. If accumulating, drop the plan down to start burning through the accumulated minutes. Then once saved minutes exhausted, attempt to choose the right plan, leaning toward the high-side, going forward.

Now most recently, with 7000 minutes accumulated, I called Cingular to drop my plan back down and the rep informed me that I'd lose the accumulated minutes.

Another change to the rules.

Legally, all these changes are within Cingular's right, but ethically they are wrong. You can't sell people minutes only to tell them that when they want to start using them they will lose them.

I'm not here to argue the point like others -- just to post my $0.02.

I will be looking for a new provider - there are plenty to choose from. Granted they all drop calls, but Cingular has burned too many bridges with me.

For now, I will file a complaint with the Florida Public Services Commission, the body which regulates utilities.

If anyone wants to go for a class-action suit, sign me up. I love a good fight.

Actually, I recall of it always being the rule. 12 month rolling cycle. Look at page 3 or 4 on your bill at the bottom - I believe you'll see that on every bill you've had.

I am very sorry that you are very upset with this and feeling it is unethical, because hey, I would be made if I were to believe/felt I was misled.

And don't try the lawsuit thing, you have to actually have a good grounded reason to sue, as un-ethical you feel this may be, it would not pass in court.

so its unethical for Cingular ( the only company in the WORLD to let you keep you unused min for 12 months) to set and change the stipulations on it, and no you don’t loose all of your rollover , you keep 1 times as many min. as are in the new plan i.e. you have 3000 rollover you change to a 900 min plan you keep 900 of you rollover min.?

Well, I don't have the best memory, but I am 100% positive that when I originally switched to Cingular, I was told the minutes never expire.

Well, I guess the female rep that handled my call summed it up best. I said "What happened to the 'they are your minutes - you paid for them, you keep them' slogan?" Her response was "That was Cingular's slogan. We're the new AT&T sir."

Well Cingular, or AT&T or whoever you are - here's a slogan for you. "K.M.A." Soon as my minutes are burned up, I'm outta here!

have fun with overage charges and having your contract extended every time you change your plan.

good luck!

LOL, when you downgrade, don't you get to keep the amount of RO your new plan's monthly is?

IE if you have 600 RO, and you switch to a 450, you get to keep 450 min right?

that is correct

AFAIK the reasoning is if you are downgrading a plan the consumer doesnt NEED the peak minutes per month and wants to save money.

on the flip side if the consumer goes from 450 to 900 (for example) they useage patterns have changed and once again the consumer wants to save money (personally I would wait until rollover was almost expended)

im still confused?

your mad about loosing your rollover min , so when your contract is up you leaving Cingular, The only cell phone company that has rollover / lets you keep unused min, to go to some other company who does not let you keep your unused min at all ?

Well, other carriers may not have rollover minutes, but I feel the need to leave Cingular. How long would you stick with a company that misleads you? Obviosuly some of you don't seem to care.

I am just going to switch to Verizon. That is where my company has a plan with over 50 phones on it. We spend over $5,000 per month. They take care of us - probably woldn't but they don't want to lose our account. No, we don't have rollover minutes, but Verizon also doesn't charge $70 bucks for a blackberry tether plan.

Like I said before -- no cellular provider is perfect, but you have to choose one, and I'm not going to stick with the one sticking it to me.

Anyone that doesn't understand my position obviosuly doesn't understand principle. This is not about economics. I'm succesful and retired -- I couldn't spend all my money, even if I tried real hard. So even if I pay more elsewhere, I just want to be appreciated as a customer and not taken advantage of.

Cingular Cheats people out of ROLLOVER MINUTES - SCAM

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