| Author |
Message |
sergojin
Posts: 1 |
 
Wed Oct 19, 2005 8:45 pm |
Hi,
I had following experience with one of t-mobile stores. I stopped by to activate new 29.99 plan and was told by the representative that I can get Samsung e335 phone for free with 50 dollars mail-in rebate. So, I paid 50$ , picked up the rebate form and activated constract. An hour later I was looking through the mail-in rebate form and noticed that plans that qualify for this rebate are 39.99 and more. I returned to the store and explained them my concerns. Representative agreed that it was his mistake and promised me that he'll credit my T-mobile account with 50$, but this credit will be available only 45 days after the activation.
At that point I believed him and walked out the store. But now I realalize that he may as well not give me credit at all... he didn't give me any written confirmation of it. Is there anything that I can do about it??? I can cancel my account but I guess I'll still have to pay 35$ activation fee....
Thanks.
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elmo01
Posts: 2197
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Oct 20, 2005 10:44 am |
get it in writing him notarised by the store manager while you witness it with your own eyes.... 30 days is the standard buyers remorse period... 45 days is the standard commission pay period for a store....
if you remain on service beyond the buyers remorse period you are locked into a contract...
be careful
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Nov 02, 2005 1:17 am |
Cingular is the only provider to offer a 30 day buyers remorse period nationwide, longer than any other provider. t-mobile is 20 days. this was taken from the t-mobile web site.
You may cancel Service without paying a cancellation fee within the Return Period, which is 20 calendar days from the date of your order (30 days in CA). During the Return Period, you can cancel Service for any reason so long as you: (a) contact us to cancel Service; and (b) return with proof of purchase, any product purchased from t-mobile.com or 800-TMOBILE in connection with your activation of Service. Even if you cancel Service and/or return your product, you must pay all Service and other charges incurred prior to cancellation or return.
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Wed Nov 02, 2005 1:20 am |
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Its 14 days buyers remorse for instore activations 20 for online. If you cancel within buyers remorse sergojin the actviation fee will be refunded.
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elmo01
Posts: 2197
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Nov 02, 2005 10:12 am |
| xXxSamsungxXx wrote: | | Its 14 days buyers remorse for instore activations 20 for online. If you cancel within buyers remorse sergojin the actviation fee will be refunded. |
you sure?... the website (and internal PnP) say 30 days for orange and blue... orange used to be 15 but adopted the 30 days shortly after the merger
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Wed Nov 02, 2005 2:19 pm |
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With T-Mobile yes, not sure about Cingular... thats your territory elmo lol
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elmo01
Posts: 2197
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Nov 03, 2005 9:19 am |
| xXxSamsungxXx wrote: | | With T-Mobile yes, not sure about Cingular... thats your territory elmo lol |
DOH!!!... I thought you were a Blue rep... my mistake
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Kvalich
Posts: 36
Phone Model:
Motorola v551
Service Provider:
Cingular |
Thu Nov 03, 2005 4:02 pm |
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The buyers remorse peroid is 14 days if you bought it in store, i really don't think your going to get your credit for 2 reasons #1 the only thing they would have offered to do is put you on a higher rate plan and #2 Sales reps at T-mobile can't issue credits or tell you that one will be issued all credits have to go through customer care.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Fri Nov 04, 2005 5:20 pm |
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T-Mobile is 14 day for Personal accounts( 30days in CA). All T-Mobile Blackberry Accounts are 30days.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Fri Nov 04, 2005 5:21 pm |
| Kvalich wrote: | | The buyers remorse peroid is 14 days if you bought it in store, i really don't think your going to get your credit for 2 reasons #1 the only thing they would have offered to do is put you on a higher rate plan and #2 Sales reps at T-mobile can't issue credits or tell you that one will be issued all credits have to go through customer care. |
Sales Rep can issue Credits with Managers appovals. I know this is b/c i am the one the applys the Credits by Sales to the accounts lol
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