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Home > Cell Phone Forums > Carriers Talk > T-Mobile Talk > How does T-Mobile keep any customers?

How does T-Mobile keep any customers?

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Sir_GoAtaLoT
Faceplate Artist
Posts: 406

Phone Model:
BlackBerry 8100 Pearl

Service Provider:
Rogers
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Sat Nov 26, 2005 12:04 pm 
all new T-Mobile activations are 1 year. all other companys for new activations are 2 and 3 years.
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laura94r
Radiation Shield Addict
Posts: 61

Phone Model:
nokia

Service Provider:
tmobile
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Sat Nov 26, 2005 7:18 pm 
wow then verizon is false advertising thats not what it says on there web site i just checked

Sir_GoAtaLoT
Faceplate Artist
Posts: 406

Phone Model:
BlackBerry 8100 Pearl

Service Provider:
Rogers
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Sun Nov 27, 2005 12:56 am 
funny it shows in order to sign up for new service with verizon u need to sign a 2 year contract wow look at that. say so on there website.

Samsung
~Moto Hacking God~
Posts: 3141

Phone Model:
Motorola RAZR2 V8
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Sun Nov 27, 2005 1:52 am 
Well someone is wrong!! but I dont care enough to look icon_biggrin.gif

laura94r
Radiation Shield Addict
Posts: 61

Phone Model:
nokia

Service Provider:
tmobile
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Sun Nov 27, 2005 4:06 pm 
I dont know what your looking at but i just called and they just told me they do have 1 year contracts

and also here it is on line
To continue creating this wireless package:

Select contract term
(You can change these later)

Duration of your plan
1-time activation fee

2-year contract $35.00

1-year contract $35.00


Select features
hmm as i said dont know what you were looking at everyone can go to verizonwireless and see for there self just do as if your ordering a package on line and you will see it but i also called and they said they do offer 1 year contracts but see this just proves my point because sir galaot your saying they dont offer it i just check AND called and they most ceratainly do offer it ...so if i were a tmobile customer calling you .. you ( about anything im just making a point)you would asume that im lying without double checking hmm i laugh thats just t mobile service for you lol ( the customer is always right keep in mind that without us you wouldnt have a job))

Samsung
~Moto Hacking God~
Posts: 3141

Phone Model:
Motorola RAZR2 V8
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Mon Nov 28, 2005 12:45 am 
No bickering back and forth, keep the thread on track or it gets closed... simple as that.

mort
Radiation Shield Addict
Posts: 50

Phone Model:
Nokia 3120

Service Provider:
Cingular
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Mon Nov 28, 2005 8:38 am 
How does T-Mobile keep me? Easy! Good customer service...I've had nothing but excellent service when I call, and I have had to call a few times. I dropped one provider for really miserable customer service. Good coverage, in fact, excellant coverage. Hey! I live in an area boasting a large cell phone provider. This provider must have good coverage somewhere, but certainly not here where it has its headquarters. Am I happy with T-Mobile? I most certainly am, and going to stick with it.

laura94r
Radiation Shield Addict
Posts: 61

Phone Model:
nokia

Service Provider:
tmobile
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Mon Nov 28, 2005 2:08 pm 
xXxSamsungxXx wrote:
No bickering back and forth, keep the thread on track or it gets closed... simple as that.

i apoligize for bickering i will keep the personal coments to my self however im just stating fact he is saying that tmobile is the only company that excepts 1 year contracts that is a false statement .. i called them and also looked on there web site as i posted above icon_wink.gif
bbmd2b@aol.com
Antenna Booster Novice
Posts: 6
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Fri Sep 29, 2006 12:40 am 
I have been with Tmobile for 3 years on the Smart access 3000 minute plan. Since I will be moving from CA to OR in a few weeks I asked for advice and switched to 1000 min free/nights/weekendsI. Everything was OK. Then 13 days ago I added my brothers pre-paid line to mine, asking for him to be on his own 1000 min free night/weekend plan. Guess what they did...the put us on the Family 1000 min plan. When I realized their error 5 days ago, I called in and asked what happened...they apologized profusely and said that they would revert to separate plans and back date. And Big shocker......I went on- line and looked at my bill.....$350.00 dollars of overages and no-one fixed my account as promised. When I called I was treated so poorly and was told that "sorry, we cannot fix after billing cycle has ended," ... basically too bad so sad...sorry we screwed up, just pay up and shut up. When I asked to speak with a manager to which he stated he was s supervisor and there was nothing that he could do. He just kept repeating "is they anything else I can do before we disconnect?" I kept pleading with him to fix my account as promised...I was in tears by end of conversion and he actually laughed. I have been with t-mobile for 3 years......have never gone over my minutes and asked why would I possibly jump from 3000 minutes to "sharing" 1000? He just said "ma'am, are you going top pay this or not?".. Great Company. My family has 9 phone lines with t-mobile and I will be talking with all if them to switch. I will also be on every forum on the net to post this same message to others to warn them. Customer service and loyalty is not a basic of this company. Please beware, get everything in writing and triple check all changes ... and be prepared to still have them screw up your account. I will be calling corporate offices in the am, as well as faxing a copy of this letter to all T-mobile stores in my area. This post will go on the bulletin board at the Hospital where I work to warn all staff as well. I except them to lose a lot more than my business now. Just because they where did not fix a mistake that they did.

clock
3D Hologram Enthusiast
Posts: 16

Phone Model:
Motorola V360

Service Provider:
T-Mobile
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Fri Sep 29, 2006 2:41 am 
thanx for spamming, but beyond that u both are right (give yourselves a pat on the back.) they both offer 1 year contracts And to each his own, not everyone gets the same customer service.

Oh, samsung hows the V3i treating u?
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