| Author |
Message |
Tigress
Posts: 192
Phone Model:
Moto V360; Blackberry 8100 Pearl
Service Provider:
T-Mobile |
 
Fri Sep 29, 2006 12:09 pm |
| bbmd2b@aol.com wrote: | | I have been with Tmobile for 3 years on the Smart access 3000 minute plan. Since I will be moving from CA to OR in a few weeks I asked for advice and switched to 1000 min free/nights/weekendsI. Everything was OK. Then 13 days ago I added my brothers pre-paid line to mine, asking for him to be on his own 1000 min free night/weekend plan. Guess what they did...the put us on the Family 1000 min plan. When I realized their error 5 days ago, I called in and asked what happened...they apologized profusely and said that they would revert to separate plans and back date. And Big shocker......I went on- line and looked at my bill.....$350.00 dollars of overages and no-one fixed my account as promised. When I called I was treated so poorly and was told that "sorry, we cannot fix after billing cycle has ended," ... basically too bad so sad...sorry we screwed up, just pay up and shut up. When I asked to speak with a manager to which he stated he was s supervisor and there was nothing that he could do. He just kept repeating "is they anything else I can do before we disconnect?" I kept pleading with him to fix my account as promised...I was in tears by end of conversion and he actually laughed. I have been with t-mobile for 3 years......have never gone over my minutes and asked why would I possibly jump from 3000 minutes to "sharing" 1000? He just said "ma'am, are you going top pay this or not?".. Great Company. My family has 9 phone lines with t-mobile and I will be talking with all if them to switch. I will also be on every forum on the net to post this same message to others to warn them. Customer service and loyalty is not a basic of this company. Please beware, get everything in writing and triple check all changes ... and be prepared to still have them screw up your account. I will be calling corporate offices in the am, as well as faxing a copy of this letter to all T-mobile stores in my area. This post will go on the bulletin board at the Hospital where I work to warn all staff as well. I except them to lose a lot more than my business now. Just because they where did not fix a mistake that they did. |
OMG - I don't know who you talked to but that is NOT right - You NEED to call again and talk to someone else to tet it fixed. This IS t-mobile error and it will get fixed - it sounds like you just got the WRONG person.
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barrettlove
Posts: 2 |
Fri Sep 29, 2006 11:15 pm |
| bbmd2b@aol.com wrote: | | I have been with Tmobile for 3 years on the Smart access 3000 minute plan. Since I will be moving from CA to OR in a few weeks I asked for advice and switched to 1000 min free/nights/weekendsI. Everything was OK. Then 13 days ago I added my brothers pre-paid line to mine, asking for him to be on his own 1000 min free night/weekend plan. Guess what they did...the put us on the Family 1000 min plan. When I realized their error 5 days ago, I called in and asked what happened...they apologized profusely and said that they would revert to separate plans and back date. And Big shocker......I went on- line and looked at my bill.....$350.00 dollars of overages and no-one fixed my account as promised. When I called I was treated so poorly and was told that "sorry, we cannot fix after billing cycle has ended," ... basically too bad so sad...sorry we screwed up, just pay up and shut up. When I asked to speak with a manager to which he stated he was s supervisor and there was nothing that he could do. He just kept repeating "is they anything else I can do before we disconnect?" I kept pleading with him to fix my account as promised...I was in tears by end of conversion and he actually laughed. I have been with t-mobile for 3 years......have never gone over my minutes and asked why would I possibly jump from 3000 minutes to "sharing" 1000? He just said "ma'am, are you going top pay this or not?".. Great Company. My family has 9 phone lines with t-mobile and I will be talking with all if them to switch. I will also be on every forum on the net to post this same message to others to warn them. Customer service and loyalty is not a basic of this company. Please beware, get everything in writing and triple check all changes ... and be prepared to still have them screw up your account. I will be calling corporate offices in the am, as well as faxing a copy of this letter to all T-mobile stores in my area. This post will go on the bulletin board at the Hospital where I work to warn all staff as well. I except them to lose a lot more than my business now. Just because they where did not fix a mistake that they did. |
Wow, you really demand some high end service, 1 mistake in 3 years?!?!?! NO WAY!
Ma'am you should have gotten a confirmation number...you always get a confirmation number...You make a big change, they mess up really big, its important, and you dont get some sort of tracking info for the issue? Thats a little foolhardy on your part. and 1 mistake in 3 years is crazy for you to act like you are. Companies are not perfect, Im sure whatever you do for a profession, somewhere you have messed up, most likely more then once in three years, please.
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stetwin
Posts: 2 |
Sat Sep 30, 2006 7:52 am |
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T-Mobile keep me because they offer me things like flext 35 price plan with a k800i, free Bluetooth headset and have put me on friends and family so I get ½ line rental for life, its all about how you talk/deal with them – if you don’t ask for better deals/handsets because you have been with them for a long time then there not just going to give you them!
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Hippysmurf420
Posts: 5
Phone Model:
Samsung T809
Service Provider:
Tmobile |
Mon Oct 02, 2006 4:08 pm |
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bbmd2b@aol.com, i totally agree with tigress! if tmobile put you on the wrong plan, there is definitly no way tmobile would make u pay for their mistake. barrette, there are no confirmation #s for plan changes.. everything is noted in the account, all you have to do is refer back to the date the plan was changed. Even if the billing cycle is closed, it is still a credit they can give as long as it was Tmobile's fault.
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softsell00
Posts: 2 |
Wed Oct 04, 2006 12:53 pm |
after hassling with tmobile, i gave up. i went with another carrier and got what i wanted in a c-phone. great we live in a free enterprise system.
ps. i over paid tmobile. they won't refund the overpayment.
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BarracksSi
Posts: 16 |
Sun Oct 08, 2006 2:49 am |
Hi, first post, and don't mind me for breaking out of the gate like this...
| Tigress wrote: | | OMG - I don't know who you talked to but that is NOT right - You NEED to call again and talk to someone else to tet it fixed. This IS t-mobile error and it will get fixed - it sounds like you just got the WRONG person. |
What the hell? Why would a service error need "the right person" to get corrected? Isn't there a known procedure for handling mistakes like this? Should someone with a complaint have to just be lucky and find a particular service rep, or do they have to suffer through talking to jackasses that just laugh at their problems?
I'm thinking strongly about switching to T-Mobile, but hearing stuff like this makes me believe that they're like any other cell phone company. If so, then why the hell should I switch?
If it were up to me, I'd start my own company and run every other cell phone carrier into the dirt. They deserve it.
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Red-Cat
Posts: 2 |
Sun Oct 08, 2006 1:16 pm |
sounds like you're in the states... kinda bad since most providers up in canada have good customer service (rogers would be able to resolve an accidental double billing issue within five minutes on the phone with a rep)
if you ever do move, i'd recommend Rogers but i think that's moot at this point.
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Pimpboy51
Posts: 123
Phone Model:
LG Vu and RAZR2 LX Edition
Service Provider:
Cingular |
Sun Oct 08, 2006 10:59 pm |
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I once had rogers. way bak then and it was ok. flexible plans and phones and good coverage
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doctadre183
Posts: 65 |
Mon Oct 09, 2006 6:10 pm |
| Sir_GoAtaLoT wrote: | | T-Mobile is the ONLY company that offeres 1 year contracts now please keep that in mind |
verizon also does that to and i think cingular does that if u ask them. im not sure about sprint or nextel though
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oif vet
Posts: 29 |
Wed Oct 11, 2006 11:28 am |
To quote a comment (concept) alledged to have been made by P.T. Barnum, and extensively depended upon by a lot of "service and product" companies.
"There's a sucker born every minute"
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