| Author |
Message |
s_kreie
Posts: 8
Phone Model:
Motorola V300
Service Provider:
T-Mobile |
 
Tue Nov 01, 2005 4:02 pm |
If T-Mobile makes you agree to a new 1 or 2 year contract if you make changes to your plan or upgrade your phone, aren't you then a "new" customer? Shouldn't you receive the same pricing and selection phones?
Would someone explain to me what "perks" I have received from T-Mobile for being a loyal (auto pay) customer since 1999? I cannot get the good pricing on phones as a new customer would, nor can I have the selection of phones that a new customer would have.
I went to the authorized T-Mobile store yesterday and was not able to purchase an upgrade on the phone I wanted, because it was not available to existing customers. But, if I wanted to upgrade, I would have to extend my contract. I also spent 30 minutes with customer support trying to resolve this, to no avail.
The only reason I keep T-Mobile is because the coverage is good in my area and it's the only available service.
I have never received ANYTHING from T-Mobile for being a loyal customer. Please tell me why they treat their existing "in good standing" customers so poorly.
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gluketich
Posts: 20
Phone Model:
Razr
Service Provider:
Cingular |
Tue Nov 01, 2005 10:34 pm |
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Be lucky you were only with customer service for 30 minutes. I was on the phone with them for 5 hours in a week peroid trying to get credit from a double billing from my bank account.
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Supervisor
Posts: 3
Phone Model:
Samsung E635
Service Provider:
TMobile |
Tue Nov 22, 2005 3:18 pm |
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This is what you do, call in to customer care and tell the rep you want to cancel, then you'll be transferred to the retention dept, these are the reps you want to talk to about getting perk, like discounted plans and free phones, this only works if you have more than 10 months of service with TMobile
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Wed Nov 23, 2005 2:17 am |
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T-Mobile is the ONLY company that offeres 1 year contracts now please keep that in mind
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Wed Nov 23, 2005 4:51 am |
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Why complain, if you dont like the pricing on an upgrade go with another carrier if you think its less of a headache.
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Nov 23, 2005 8:23 am |
| Sir_GoAtaLoT wrote: | | T-Mobile is the ONLY company that offeres 1 year contracts now please keep that in mind |
Cingular gives you that option...you just have to ask for it...
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yowe
Posts: 31
Phone Model:
Nokia 6010
Service Provider:
T-Mobile |
Wed Nov 23, 2005 11:00 pm |
| elmo01 wrote: | | Sir_GoAtaLoT wrote: | | T-Mobile is the ONLY company that offeres 1 year contracts now please keep that in mind |
Cingular gives you that option...you just have to ask for it... |
I thought verizon gave you that option also.
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Thu Nov 24, 2005 12:50 am |
I dont know but they claim they keep getting reward for great customer service LOL what a joke where did they get it from a cracker jack box please !!!!!!!!
comaplaints
ROBERT DOTSON PRESIDENT
Home Office:
12920 SE 38th Street.
Bellevue, WA 98006
1-800-318-9270
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Thu Nov 24, 2005 1:35 pm |
| yowe wrote: | | elmo01 wrote: | | Sir_GoAtaLoT wrote: | | T-Mobile is the ONLY company that offeres 1 year contracts now please keep that in mind |
Cingular gives you that option...you just have to ask for it... |
I thought verizon gave you that option also. |
it may be an option but it's manditroy by T-mobile. everyone else is like Free phone 2 or 3 years.
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Fri Nov 25, 2005 9:27 pm |
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T-Mobile is the ONLY company that offeres 1 year contracts ?? NOT TRUE at all .so does Verizon !!
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