| Author |
Message |
Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
 
Sat Nov 12, 2005 12:13 am |
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I havent yet had a CC rep escalate to me about a shipping fee. Its called call control
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Supervisor
Posts: 3
Phone Model:
Samsung E635
Service Provider:
TMobile |
Tue Nov 22, 2005 2:59 pm |
Just wanted to give customer a few tips, I'm a supervisor for Tmobile customer service, and I 'll be the first to that TMobile has some very messed up policies, as a supervisor I have to follow them or otherwise not pay the rent,
this only works for customer's that have 10 or more months or service, but If you have any kind of problem with TMobile besides reception or if your seeking compensation, DO NOT Request to speak to a supervisor with customer service, just tell the rep you want to cancel and you'll be transferred to a dept that sole purpose is to prevent customer's from cancelling, they give discounted rate plans, free phone, and adjustments towards your bills, but remember dont ask to speak to a supervisor at customer service cuz most of us are trained to say no in most situations. This doesnt work for customer who have less than 10 month, if you have less than 10 month, the most you're gonna get offered is bonus minutes,
I feel bad for some customers cuz of the stupid policies I have to follow, but I gotta pay the bills also, but I just wanted to give you'll a little knowledge about TMobile.
Also as far as the upgrade program, TMobile states that you have to have 1 year between your activation or last upgraded phone and a qualified plan at $39.99 or above, but I just wanted to let you'll know that if you have any suspensions, it delays you by one month, every suspension delays you by one month on the upgrade program, and you can get better deals on phones at the website than customer care,
Also for the customer's with unlimited nights, make sure if you're planning to use your unlimited nights that you make the call after 9 pm, cuz if you make the call at like 8:58 pm and talk til midnigt, that whole call will be considered a peak call and that would be 183 minutes out of your plan. Let me know if you need more knowledge of TMobile, people
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Wed Nov 23, 2005 2:21 am |
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and if u are a Business Customer or MCSA Customer u would want to talk to Business Care
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Wed Nov 23, 2005 5:09 am |
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Every suspension doesnt delay you by a month BTW supervisor. Any calling in to cancel if your a SMAX customer will not get you to retention.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Thu Nov 24, 2005 1:38 pm |
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and if your a Busines customer with over 5 lines your gonna need to speak with Bus Care.
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elmo01
Posts: 2197
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Nov 25, 2005 9:04 am |
| Sir_GoAtaLoT wrote: | | and if your a Busines customer with over 5 lines your gonna need to speak with Bus Care. |
you guys got it easy!!... I hafta handle up to 25!!... over 25 is business care over here!
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Fri Nov 25, 2005 4:44 pm |
Lol, that would suck elmo01 
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sat Nov 26, 2005 12:07 pm |
| xXxSamsungxXx wrote: | | Lol, that would suck elmo01 |
hey samsung i can credit an customers account the same amount as u can and i am a rep and your a supervisor lol thats funny
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Sun Nov 27, 2005 1:50 am |
Yeah but im still a superior in the grand scheme of things 
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sun Nov 27, 2005 11:56 am |
| xXxSamsungxXx wrote: | | Yeah but im still a superior in the grand scheme of things |
ya your right
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