WARNING: major problem with MOBILE SOLUTIONS/T-MOBILE

HERE'S A LETTER I WOULD LIKE TO PRESENT TO EVERYONE ABOUT A RECENT EXPERIENCE...

To Whom it may concern:

I am a previous customer who visited the “T-MOBILE / MOBILE SOLUTION” in FairOaks Mall in VA for mobile phone service…. Very disappointing. As I returned the phones (because I and my family are from New Orleans, LA. And returning next month)…We we’re unable to keep the phones or account…due to Hurricane Katrina…Also we didn’t think we would be going back to New Orleans this soon…anyway… decided to return the phones to the location we got them from. As I approached the place of business in Fairoaks Mall, A Mr. Jai Powers (the person who sold the phones to us) reminded me that when we got the plans for us they had to “pull some strings” to get (4) lines…for our family. He also said that it would raise some flags at the main office and even mentioned the word “FRAUD” to me…if we returned the phones…He started to tell me that instead of the 14 day return policy (I thought we had) that it was actually a 121 day policy on a different contract…this is where it gets a little confusing…The Mr. Jai who sold us the phones DID NOT I’ll say it again DID NOT give us a contract receipt of any sort when we got this plan. He then got the manager above him, and he proceeded to tell us He could NOT give us a receipt if we returned the phones to him…which basically meant we would be responsible for $250.00 per phone…Of course my understanding was we had 14 days to return the phones “No questions asked”… As I tried to respond back and forth to the manager and Mr. Jai, they both denied me the receipt, I then said I would not leave until I had a receipt showing I close the account and brought the phones back, still the manager said this “wouldn’t happen today” He then said he would call the Mall Security the fix this problem, so I said fine …go ahead…the he said NO you go get them… still stunned…I proceeded to the information desk in the mall contacting security. Security finally came with me to the store location and the security asked a few questions to what was happening…neither the manager nor Mr. Jai would even give they’re names to security, the as I was given a report to the security officer(MARK NENEZES- 703-359-8309) the manager whispered to Mr. Jai to go ahead and “just do it” So finally after all that I received the receipt I had been waiting for (for 2 1\2 hours) still really not sure if this was a legit receipt… All I can say is I am very disappointed in this whole situation… I can’t believe T-Mobile would allow this sort of thing to happen. I am going to send this email to as many corporate agencies and representatives as I can so this hopefully will NOT happen to anyone else.

SINCERELY,
TERRY LEE

I am guessing that this group is a private contractor to T-Mobile. As in any group of people, there is usually one bad apple. I'm sure that if you contacted T-Mobile, the would be more than glad to hear about your experience and tell these men you dealt with that they no longer represent T-Mobile.

Terry Lee first of all on behalf of T-mobile we are very sorry for what had happen to u. also i would like to point out that MOBILE SOLUTIONS is an indirect Dealer of T-Mobile. they are and totally sepreat Company. there like Wal-Mart and Best Buy. if u returned the phones within the first 14days from the time of activations they have to expet the phones back by LAW and give u a receipt. I am a T-Mobile Rep. and i do advise you to call T-Mobile Customer Care and explain to them wat has happen to u so T-Mobile can filed a complaint against the Mobile Solutions, the Store, the sales rep and Manager. and once again i am very sorry this has happen to u

It's not The Mobile Solution as a company. We take fraud VERY seriously. On the behalf of the company, I APOLOGIZE for what happened. I can assure you the gentlemen who did this were taken care of properly.

From my understanding, the associate was originally trying to help you get all 4 lines. Unfortunately, if it's not possible, it's NOT possible. Bottom line. If he committed fraud in any way, it is unjust. He was wrong for doing it. Either for trying to gain higher commission, or going out of his way to help. I couldn't tell you which one it was. I could definitley tell you either one is just as possible.

If the manager was present, he definitley should know better and it's unfortunate this had to happen.

Yes, The Mobile Solution is an indirect authorized dealer. The biggest one of all. We sell more than corporate and any other dealer by far. We are NOT like Wal-Mart or Best Buy. We are the largest mall based wireless company with over 400 locations in the USA and looking to close 2007 with over 700. Including locations in Canada and Europe. TMS is a great company in my opinion. Not everyone who works for the company is the greatest.

I also had a bad mobile solutions experience. I was upgrading the phones on 2 of the lines of my account and just wanted to find out mobile solutions prices to compare them to tmobiles corp store. The sales rep then proceded to tell me that all phones sold by tmobile are refurbished except for the ones sold by him. He also got very angry with me when I said he is lying and will not be doing business with him.

lol to be completely honest, I just left the company. And from what I started to see in the past few weeks. I've made a wise decision by doing that. I can no longer defend TMS.

It's a company run off hyping up young guys to sell. And it works! I experienced it. Each market has a recruiter to constantly hire new kids to bring in. It begins to get more complicated the more sales associates they put in one small kiosk. I was wondering why all of my original co-workers started dropping like flies. I was making big bucks! Little did I know I'd go through it myself. And everyone else will too. You have to struggle to make commission or you'll be stuck with an hourly wage of $5.15 an hour.

One of my good friends got mad and quit because he claimed I stole his sale! That's how much of a battle it is! They fill your head. Tell you how easy it is to be promoted. Etc...And it doesn't happen. It's RARE I've seen a sales associate promoted.

The turnover rate for new hires is, I think 3 months? That's exactly how long I lasted.

Oh, and the regional sales manager threatened to stick me with a $1500 fine for going to another wireless company. He was furious when I quit. They make you sign a contract before your 1-week training, stating that you will not work for another wireless company within the next 6 months or something equivalent. Or you'll have to pay $1500 for the training. WHAT A JOKE!

Later on, he tells me he won't do it as long as I don't work at the Sprint Kiosk next door. I still insisted on it. Then he approaches me again and tries his hardest to keep me there.

I'm still clueless as to why he tried to keep me so bad? Does he take a paycut? Is it because another guy quit the same day? Is it cause the 2 newest hires quit that same week?

After they brought our new sales manager in, the store went downhill. We lost our motivation and fun. And ultimately, we all decreased drastically in sales. We were stuck with a greedy new store manager, fighting to keep his new position. So he pushed us extremely hard to SELL SELL SELL! But we were doing that before his arrival. I wonder why any of us weren't promoted? I wonder if they realize why the sales decreased.

Don't get me wrong. Not everyone in upper-management is dirty. Just most of them.

Anyways...If anyone else has a bad experience with The Mobile Solution. Don't be angry with the sales associate. He's most likely innocent. Go for the big guy.

hey there. well i have just been hired by TMS but i was just reading ur comments and that is putting me in a confused state. so u are saying that it is hard to work for TMS?
i agree that they have alot of reps working for them in one smal kias. but does that affect the sales.? hw many activations is done in a month by TMS. OVERALL.
and are their prices really very competative.
i also have a offer from CNCG. so please help me make the right choice

Just FYI In-direct dealers are NOT responsible for buyers remorse. T-mobile can't make them take a phone back, even if it's within 14 days.

In-direct sources are best avoided, just look to see if it has a name other then t-mobile.

I need help I currently am a T-Mobile customer and I purchased my phone from Ross Park Mall in Pittsburgh PA. 12 days after I purchased my Sidekick 3 I took it back to the store because my husband wanted service with another carrier. The rep at the counter told me that sense we paid cash and they did not have cash registers they would have to send a check within 6-8 weeks. THAT WAS IN MARCH OF 07 I have spoken with numerous T-mobile employees and Mobile Solution employees in there cash refund department. I have yet to recieve my 300.00 back because they claim that after I returned the side kick I changed my mind and purchased it again, and thats the reason my money hasnt come back yet because I still own the phone I have not had since March. Now when I call my "supposed case worker" she doesnt even pick the phone up she immediatly trasfers me to a strange voice mail. I want to press charges I just dont know at this time how to go about it. Please give me some good advice.

WARNING: major problem with MOBILE SOLUTIONS/T-MOBILE

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