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Helpful Websites
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dataconnect
3D Hologram Enthusiast
Posts: 10

Phone Model:
Blackberry 7280

Service Provider:
Cingular Blue		 Reply with quote Report post to Moderator
Wed Nov 09, 2005 6:03 pm 
In another thread I posted the URL for Sony Ericsson's Over The Air setting updates.

http://www.sonyericsson.com/spg.jsp?cc=us&lc=en&ver=4000&template=ps1& zone=ps&lm=ps1

I thought it would be neat to post links to websites that CSRs use on a frequent basis.

Here's Nokia's OTA site: http://www.nokia.com/nokia/0,,71993,00.html

Do you have any you use on a regular basis?
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dataconnect
3D Hologram Enthusiast
Posts: 10

Phone Model:
Blackberry 7280

Service Provider:
Cingular Blue		 Reply with quote Report post to Moderator
Wed Nov 09, 2005 6:19 pm 
Here's another one I use on a fairly frequent basis.

Ever ask a customer what phone they have only to hear "I dunno"? Well, get the imei from them (have them press *#06#) and use the IMEI number analysis located here:

http://www.numberingplans.com/?page=analysis

You can also do other things like look up a sim card ICCID to see what carrier it belongs to.

Samsung
~Moto Hacking God~
Posts: 3141

Phone Model:
Motorola RAZR2 V8		 Reply with quote Report post to Moderator
Wed Nov 09, 2005 8:59 pm 
A large collection of star codes: http://www.geckobeach.com/cellular/secrets/gsmcodes.asp
dataconnect
3D Hologram Enthusiast
Posts: 10

Phone Model:
Blackberry 7280

Service Provider:
Cingular Blue		 Reply with quote Report post to Moderator
Thu Nov 10, 2005 1:03 am 
Good one.

I bet most GSM-based reps already know this one, but another I use frequently is http://www.gsmworld.com/index.shtml which has coverage maps for all GSM carriers in the world broken down by frequency. It even lists roaming agreements per carrier.

Samsung
~Moto Hacking God~
Posts: 3141

Phone Model:
Motorola RAZR2 V8		 Reply with quote Report post to Moderator
Sat Nov 12, 2005 12:27 am 
DOTAC (Device Over the Air Configurator) for T-Mobile UK customers -> https://secure.mouse2mobile.com/clients/tmobileFL/

DOTAC (Device Over the Air Configurator) for T-Mobile USA customers -> https://secure.mouse2mobile.com/clients/tmobileUS/ota_support/

Tutorial Site for Cingular Models -> http://tutorials.cingular.com/tutorial/web_tutorials/tutorialLogin?min _msisdn=8888888888&subscriberType=cing

OTA Configurator for AT&T customers -> http://support.cingular.com/cngapp/support/index.jsp

steva11
Flashing Antenna Designer
Posts: 1677

Phone Model:
w810i/pearl

Service Provider:
Rogers		 Reply with quote Report post to Moderator
Sat Nov 12, 2005 1:09 am 
this isn't frequent, but it has become a quick resource for help with international calls



www.countrycallingcodes.com

steva11
Flashing Antenna Designer
Posts: 1677

Phone Model:
w810i/pearl

Service Provider:
Rogers		 Reply with quote Report post to Moderator
Sat Nov 19, 2005 11:07 pm 
dataconnect wrote:
Here's another one I use on a fairly frequent basis.

Ever ask a customer what phone they have only to hear "I dunno"? Well, get the imei from them (have them press *#06#) and use the IMEI number analysis located here:

http://www.numberingplans.com/?page=analysis

You can also do other things like look up a sim card ICCID to see what carrier it belongs to.






does anyone have a site like this for ESN's? I've had a couple customers try and activate non-AWS phones and it could help.

steva11
Flashing Antenna Designer
Posts: 1677

Phone Model:
w810i/pearl

Service Provider:
Rogers		 Reply with quote Report post to Moderator
Sun Nov 20, 2005 9:51 pm 
Is there a website that can identify if a GSM phone is stolen or not by the IMEI?

steva11
Flashing Antenna Designer
Posts: 1677

Phone Model:
w810i/pearl

Service Provider:
Rogers		 Reply with quote Report post to Moderator
Sun Nov 20, 2005 10:41 pm 
sorry for posting without websites here, but i found teh answer to the question. there is no database for IMEI's, only ESN's. and i was informed only our tech dept. has access to that list...in case anyone was wondering

elmo01
Moderator
Posts: 2342

Phone Model:
Samsung SPH-M510

Service Provider:
Bell Canada		 Reply with quote Report post to Moderator
Wed Nov 23, 2005 9:54 am 
steva11 wrote:
sorry for posting without websites here, but i found teh answer to the question. there is no database for IMEI's, only ESN's. and i was informed only our tech dept. has access to that list...in case anyone was wondering



we have access to it... you get the esn... plug it into Axys and it will tell you...

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