| Author |
Message |
anthonyvo
Posts: 12
Phone Model:
Motorola RAZR V3 Silver unlocked
Service Provider:
T-mobile |
 
Sat Nov 19, 2005 11:39 pm |
If I try to call my voice mail either from my phone or when someone's transferred to my voicemail after calling my phone, a message plays:
"You've reached the voicemail system.
If you have a voice mailbox on this system press star.
To leave a message for another customer
enter their ten digit mobile number now."
First of all, I shouldn't be getting this message if I'm checking my voicemail, but if I do press star and then my 10-digit telephone number I get:
"Sorry, that voice mailbox is invalid"
It's as if someone at T-mobile deleted my voice mailbox. I called customer service and they said it shows that I still have voicemail on my service. So they transfer me to technical support and apparently their hold time is "over three hours" 
That's just ridiculous - it's 10:48PM - even if I use the "call me back" feature they have, that's way toooo late to receive a phone call - I have an infant sleeping in the house for God's sake - I can't take phone calls in the middle of the night.
What do they have a 5-person team handling ALL of the technical calls?
Has anyone else experienced this? I'll try again in the morning, but it's crucial for my line of work for a client to be able to leave me a message - if this isn't corrected by Monday morning, I'm screwed!
-Anthony
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Sun Nov 20, 2005 12:49 am |
I'm speaking from a cingular perspective, but...
when that happens, you may have the voicemail deposit # programmed into your phone instead of the retrieval #. ask customer care for this these # to make sure everything is setup properly.
this usually happens when you are calling the voicemail deposit system, and that's why it is asking you for the box #.
the other thing, if tech or customer care does not see anything provisioned wrong, then tech should beable to rebuild your voicemail. if you are still unable to access that, then it would mostlikely be a problem on your end.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sun Nov 20, 2005 2:19 am |
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if your in Miami then we are doing a VM upgrade
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anthonyvo
Posts: 12
Phone Model:
Motorola RAZR V3 Silver unlocked
Service Provider:
T-mobile |
Sun Nov 20, 2005 1:37 pm |
| Sir_GoAtaLoT wrote: | | if your in Miami then we are doing a VM upgrade |
Yeah - I got a call from their automated call back system at 5:30AM!!!
After putting me through, a so-called "tech support" person told me that they're doing a voicemail upgrade... but that she has absolutely no estimated time of when it's going to be up.
I told her it had better be up by Monday before the start of business and she said, "I'm sure it will be up by then." Uh... sure.
I don't understand how my wife's number (same account and same NXX) doesn't have this problem. Further - I should have received a notice ahead of time of this planned "upgrade" so that I can arrange for other forwarding. It's just poor management.
In any case - it's still not working and it's going on almost 24 hours without voice mail - if this is not fixed by midnight tonight, I'm raising hell.
>sigh<
-Anthony
oh, and thanks steva11 - I'll keep this in mind for the future (I checked the number w/ t-mobile and it's forwarding to the correct number).
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anthonyvo
Posts: 12
Phone Model:
Motorola RAZR V3 Silver unlocked
Service Provider:
T-mobile |
Sun Nov 20, 2005 4:17 pm |
Just an update:
I called to check on the status of the upgrade and I got a rep who seemed to be informed of the situation.
He said they just received an email that told them that if they remove and add the voice mailbox it might correct the problem - since the upgrade should've taken place already, but they were just having "provisioning delays." He said there was no guarantee though.
In any case, he did it and it started working about 5-10 minutes after that.
-Anthony
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D
Posts: 69
Phone Model:
Nok6133
Service Provider:
T-Mobile |
Mon Nov 21, 2005 11:15 pm |
You'rre either missing the voicemail from the mobile number in the system or the forwarding is set up incorrectly on the phone
It may appear that you have the voicemail if you call your mobile number and the number is not valid, any recent changes to the account may remove the voicemail by mistake, like a restoring of the service, Customer Service won't see this, tech has to check the system for you
If tech has to remove and add the voicemail feature you will lose any saved voice messages
| anthonyvo wrote: | If I try to call my voice mail either from my phone or when someone's transferred to my voicemail after calling my phone, a message plays:
"You've reached the voicemail system.
If you have a voice mailbox on this system press star.
To leave a message for another customer
enter their ten digit mobile number now."
First of all, I shouldn't be getting this message if I'm checking my voicemail, but if I do press star and then my 10-digit telephone number I get:
"Sorry, that voice mailbox is invalid"
It's as if someone at T-mobile deleted my voice mailbox. I called customer service and they said it shows that I still have voicemail on my service. So they transfer me to technical support and apparently their hold time is "over three hours"
That's just ridiculous - it's 10:48PM - even if I use the "call me back" feature they have, that's way toooo late to receive a phone call - I have an infant sleeping in the house for God's sake - I can't take phone calls in the middle of the night.
What do they have a 5-person team handling ALL of the technical calls?
Has anyone else experienced this? I'll try again in the morning, but it's crucial for my line of work for a client to be able to leave me a message - if this isn't corrected by Monday morning, I'm screwed!
-Anthony |
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anthonyvo
Posts: 12
Phone Model:
Motorola RAZR V3 Silver unlocked
Service Provider:
T-mobile |
Thu Nov 24, 2005 12:30 pm |
Thanks for your input.
I was aware of losing any saved messages, but i hate saving messages anyway so that was cool with me.
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