| Author |
Message |
Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
 
Sat Nov 26, 2005 11:59 am |
| xXxSamsungxXx wrote: | Customer care doesnt give it out before they do not have access to the address, just some food for thought  |
thats wat customer relations is for and if customer relations cannot help u they send it to Business Care Offline regardless if it's a personal or Business account. and there is only 1 Center in T-Mobile that has Business Care Offline and i am in it.
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Sat Nov 26, 2005 7:27 pm |
| Sir_GoAtaLoT wrote: | | xXxSamsungxXx wrote: | | Customer care doesnt give it out before they do not have access to the address, just some food for thought |
thats wat customer relations is for and if customer relations cannot help u they send it to Business Care Offline regardless if it's a personal or Business account. and there is only 1 Center in T-Mobile that has Business Care Offline and i am in it. |
well thanks on the tip about cingular :: but thats just it they dont send it to bussiness realtions at all .. they end your call the reps i spoke to were so nasty and from what i hear here its alot of people feel the same way maybe they should have more customer traning skills (again not all of course)) but some people just dont belong in customer service again if it wernt for your customers you wouldnt have a job .. dont you agree???
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sun Nov 27, 2005 12:51 am |
| laura94r wrote: | | Sir_GoAtaLoT wrote: | | xXxSamsungxXx wrote: | | Customer care doesnt give it out before they do not have access to the address, just some food for thought |
thats wat customer relations is for and if customer relations cannot help u they send it to Business Care Offline regardless if it's a personal or Business account. and there is only 1 Center in T-Mobile that has Business Care Offline and i am in it. |
well thanks on the tip about cingular :: but thats just it they dont send it to bussiness realtions at all .. they end your call the reps i spoke to were so nasty and from what i hear here its alot of people feel the same way maybe they should have more customer traning skills (again not all of course)) but some people just dont belong in customer service again if it wernt for your customers you wouldnt have a job .. dont you agree??? |
i say more so to Dealers that sell the service and for Moto or Samsung to make the phone to sell to T-Mobile for Dealers to sell to customers. so if there wasn't anything to sell then there wouldn't be any customers.
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Sun Nov 27, 2005 4:10 pm |
ok that one just went over my head??? what lol
?? i had to read that and twice and still dont get it what??? lol
yeah and if there wernt any food or water we wouldnt be alive lol dont avoid the ?
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Thu Dec 01, 2005 12:45 pm |
| laura94r wrote: | ok that one just went over my head??? what lol
?? i had to read that and twice and still dont get it what??? lol
yeah and if there wernt any food or water we wouldnt be alive lol dont avoid the ? |
that tells me something
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apoc
Posts: 8
Phone Model:
moto_razar
Service Provider:
tmobile |
Sat Dec 03, 2005 12:45 am |
| Sir_GoAtaLoT wrote: | | laura94r wrote: | ok that one just went over my head??? what lol
?? i had to read that and twice and still dont get it what??? lol
yeah and if there wernt any food or water we wouldnt be alive lol dont avoid the ? |
that tells me something |
Well it should,tell you something! I guess it went over your head!!!
Laura there customer service is awful,Thank's so much. I Contacted,Ceo office today, and my charges got erased!!
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Sun Dec 04, 2005 5:11 pm |
| apoc wrote: | | Sir_GoAtaLoT wrote: | | laura94r wrote: | ok that one just went over my head??? what lol
?? i had to read that and twice and still dont get it what??? lol
yeah and if there wernt any food or water we wouldnt be alive lol dont avoid the ? |
that tells me something |
Well it should,tell you something! I guess it went over your head!!!
Laura there customer service is awful,Thank's so much. I Contacted,Ceo office today, and my charges got erased!! |
glad i could help
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KAYKAY110209
Posts: 3
Phone Model:
MOTOROLA V300
Service Provider:
T-MOBILE |
Wed Dec 07, 2005 9:34 pm |
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DOES ROBERT DODSON REALLY HANDLE TMOBLE CUSTOMERS PROBLEMS AND CAN HE DO ADJUSTMENTS
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Fri Dec 09, 2005 5:00 pm |
| KAYKAY110209 wrote: | | DOES ROBERT DODSON REALLY HANDLE TMOBLE CUSTOMERS PROBLEMS AND CAN HE DO ADJUSTMENTS |
robert himslef i highly doubt that.. however his office does.
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jonnybb1
Posts: 1 |
Wed Jul 19, 2006 11:49 am |
I just want to thank you for posting the T-Moblie Corporate headquarters information here, albeit a long time ago! I recently had an issue where I was hitting a brick wall with T-Mobile Cust-Serv dept. They would not give-up the Corp Office number or physical address. I explained how that when you call Nextel or Cingular, they each have an actual number that is just for escelated issues that cannot be resolved at the Tier-1 level. Still T-Mobile thinks this is priviledged information, even though I told them how quickly I Googled this and already got the info before the end of that call!
Ok, so as I understand it, this resolutions dept does report directly to the president and mostly handles incoming complaints from various Gov. agencies and letters to the president, and possibly handles those fax-complaints from the fax# regular customer care gives you (instead of the phone#) hence the reason they don't want to get too many "regular" customer complaint calls. I accept that as we all have duties to perform in our jobs.
But anyways, thanx for posting this information, I was able to use it (almost 2 years later) and was able to get my unique issue resolved.
Take Care!
John B
San Diego, CA
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