looking for tmobile corporate office here it is

I'm thinking... T-Mobile must do great in Canada!! Overall most wireless providers customer service s.... but there are a lot of people who complain about VERY minor things that in life are not that important.. ie "I had a dropped call" how many ? well "2" hmmmm. Life these days is overall I would think more serious than worryng about a few dropped calls when we are talking about a "small device" that travels thur airwaves, fairly quickly most of the time I might add...Wish a few drops calls was my only concern in life, hee hee! (Seriously thou, some people actually do have legit complaints......)

alltel is dumb how can they b the largest network in america as it says on there site. i tryed cheaking my area but it said it was unavaable that crazy. my zip works everywhere else like t-mobile and cingular.it does not seem they are that big cuz i dont know any1 at has it. i like in washinton.

I've been having trouble with our service for two months. So I started calling in to get help. I went though all the tech. support and they said it was my phone so they sent me a new one. Then it got distroyed during shipping. Two days had passed since the oringal delievery date I was given. So I called T-Mobile. They told me that it had been ruined and they would have to send me another phone. So they did. During this time the service got worse and worse. The message my husband and I would reiceve when trying to call each other was "We're sorry, at this time your call cannot be placed do to techincal difficulties. Message Ok 01 57". This became so frequent that I called T-Mobile back. They sent me to customer care where they informed me that it had nothing to do with my phone, that it was the network was no good and placed a service request on November 16,2007. I was told that this same woman would call me back on Sunday the 18. Received message (phone did not ring) that service request was not completed and would receive a call on Monday the 19. Recieved another call on Monday was informed the service call was still not complete and would recieve a call on Friday the 23. So I began to call T-Mobile everyday. Asking when this was going to be finished and who could help me. I got shifted between Customer Care, Customer Loyality, Buisness Care, etc. I was told by Mary in Customer Loyality that since they didn't offer service in Moore, Oklahoma I needed to fax a current utility bill and I could discontinue my service. That is what I did on Tuesday November 20, 2007. I then called Customer Loyaliy and was told that I couldn't cancel and I would have to wait until I was contacted by Buiness Care. So I called back to talk to a manager and somehow was routed to Buisness Care where I was told that no matter what I did since I could receive service outside and in my car (but NOT in or around my house) I would never be let out of my contract. I have been lied to, pushed around, done all technical things they have asked (switched sim cards, trade phones,etc.) I drove 30 minutes to fax them one sheet of paper and had to pay to send that fax, I've called them, waited for them to call me, etc. I started to cry tonight. I've been playing this game for months. It will continue for another FREAKIN year. Please dear God give me the strengh to see this thing to the end.
I've contacted/filed a report with the FCC, BBB, News Channel 9 Consumer Report, News Channel 4 "In Your Coner", and my next move is to call a lawyer. Brad in Customer loyality told me "You signed a contract to keep our service and if that service doesn't work it isn't our fault" you are kidding right? What kind of crap is that. Please someone give me hope that I might actually come out of this with sanity and mercifully cell serivce. Thanks I know this is long.

I am SO sorry for what you have had to go through. I - like you - appreciate the point that ONCE UPON A TIME people treated each other as they would like to be treated.
Last week, I received notice from T-Mobile that our service had not been under contract for a while and either we or they could choose to terminate service at any time. They choose to terminate our service now! Great. I appreciate the reward to loyal, pay-on-time customers!
The reason we are being dismissed is because we no longer live in the area for which we were signed up for coverage.

And - we are only going to be away from that "Home Area" for the next year and a half or so. Since there is no T-Mobile tower in this area, we are constantly roaming - which T-Mobile does not charge us directly for but has to pay some other carrier for the usage. Correct me if I am wrong, but would it not be safe to infer T-Mobile is making money off of other carrier's customers who have traveled into T-Mobile service areas?! So. There you have it. Loyalty - unrewarded. We have been with T-Mobile since BEFORE they were T-Mobile (It was Voice Stream).
We have had issues with T-Mobile over the years, and there have even been a couple of customer service reps that were rude, dismissive, or just seemed to not have a clue. But - we have stuck in there through 8 years!

In spite of:

Our cell numbers being sold when Voice Stream changed to T-Mobile.

Receiving numerous fax-solicitations as a result of them selling those #'s.

Loosing 1000 minutes/month at the change over in favor of the new T-Mobile plan. (Service and prices are subject to change with no notice!)

Getting the cell phone equivalent of spam.

Being told T-Mobile can't stop it.

And - BEING CHARGED for those danged text messages that wake me up in the middle of the night (the spam ones).

Yeah, it's enough to make me sick, so I can appreciate where you are coming from.

Now, the worst part about all of this is not that my husband and I are inconvenienced (because he is loosing his WORK phone number - the one that the people from back home will need to use to contact him - big deal for us!) but the others who are affected by the E.R.R. (Excessive Roaming Reduction).

The people who are most affected by T-Mobile's blatant disregard for customer loyalty are the servicemen and women and their families. One T-Mobile clerk (in-store) told me that he has had to face this issue a lot recently, as his store is located in a town with an Air Force Base. These brave men and women are essentially being penalized for their service to their country by having that one, affordable "lifeline" to their life before serving yanked away from them.

Way to go. What else can I say? Way to go.

In the past couple of months my husband has been being treated for heart problems, which led to his loosing his job. We called T-mobile and made arrangements to pay our bill. They sent us a copy of the agreement and right after that, they send a letter stating they sent our account to collections, before the first payment was due. We called to tell them they made a mistake, because we have in writing from them the agreement of payment, which is not yet due. They tell us to pay the collections and maybe we can apply for service. That is breach of contract and I'm wondering how to make them own up to the contract. We have been customers for many years now, and we have overlooked all the problems with thier customer service and the lack of reception on the phones. It is not right to treat people the way that T-Mobile does. I'm hoping someone can help us figure out what to do about this.

The big guys may not have time to speak to everyone, this is true. But there are some cases that I'm sure they would want to hear from us and know the serious mistakes that their representives are making, instead of going directly to an attorney. By the way, thank you for the contact info, it help me a great deal. Sometimes the head people are the only ones that can help. LOL and what does Opra have to do with it, that interesting lol. Sorry not being rude, I just thought it was cute.

I'm sorry to hear that so many people have had some of the same problems I have had with them. And yes having to give up a number you have had for years does create problems. I don't know why they treat us like they do, I guess they make too much money to be concerned with us simple folks. Beats me where they are coming from, but it's their loss. We will give someone else a couple hundred a month since T-mobile doesn't need it. Good luck all and thanks for giving me advice it did help.

looking for tmobile corporate office here it is

Similar Topics

New T-Mobile Cell Phones

Carriers Talk

Manufacturers Talk

Mobiledia Community