| Author |
Message |
laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
 
Thu Nov 24, 2005 12:43 am |
I have heard many people looking for the copearate office president
Home Office:
ROBERT DOTSON
12920 SE 38th Street.
Bellevue, WA 98006
1-800-318-9270
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Thu Nov 24, 2005 5:38 am |
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Have you talked to Robert?? Dont think that he has time to talk to every customer that has a complaint lol.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Thu Nov 24, 2005 1:31 pm |
| xXxSamsungxXx wrote: | | Have you talked to Robert?? Dont think that he has time to talk to every customer that has a complaint lol. |
ya i think it's kinda funny that all the crap that customer complain about is right in the T-mobile Terms and conditions and there Contracts. To Tell you the truth i have met Robert b/c when my center got Top Ranked Business Care Performace this year he came for the party.
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Fri Nov 25, 2005 1:44 am |
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I just think its funny that some people think that talking to corporate head office will solve all their problems.
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Nov 25, 2005 8:43 am |
| xXxSamsungxXx wrote: | | I just think its funny that some people think that talking to corporate head office will solve all their problems. |
you can thank Oprah for a lot of it...
I dont like her show... I'd call the head of the network that carries her but her show is syndicated AFAIK......
no wonder she got booted out of a store in France
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Fri Nov 25, 2005 3:24 pm |
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no it doesnt always solve your problems however when a customer asked for the address customer care should give that info out .. but they refuse to do so .. however doesnt take much to call (information) and get it lol i posted it because there where several people asking for it .. oh and by the way it solved my problem have a grand day
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Samsung
Posts: 3141
Phone Model:
Motorola RAZR2 V8 |
Fri Nov 25, 2005 4:42 pm |
Customer care doesnt give it out before they do not have access to the address, just some food for thought 
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Fri Nov 25, 2005 6:20 pm |
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well that would be a good reason for not giving it out lol however they should have it avail to give out .. the rep i spoke to told me she wasnt allowed to give it out so fine i called information and got it lol obviously from what ive seen here there are alot of customers upset about how they treat there loyal customers, although customers sometimes can be a bit hasty i still feel the customer is always right ( because if it wasnt for us the customer reps wouldnt have any jobs) its plain as day ..customer care reps i have delt with were so nasty at t mobile i couldnt beleive it, im actaully going to switch to cignular because i have had enough of t mobile i mean i been a customer for 4 years always pay my bill on time never late and to have been treated the way i was.. it was just awful and from what i heard there were a ton of fcc compliants on them in the 6 months wow thats alot obviously theres a problem.. im not saying all reps are nasty what im saying is the ones i have delt with were;; have a great weekend
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laura94r
Posts: 61
Phone Model:
nokia
Service Provider:
tmobile |
Fri Nov 25, 2005 9:33 pm |
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oh and one more question?? what does Oprah hve to do with it lol ?? did she have a show on that ???
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sat Nov 26, 2005 11:55 am |
| laura94r wrote: | | well that would be a good reason for not giving it out lol however they should have it avail to give out .. the rep i spoke to told me she wasnt allowed to give it out so fine i called information and got it lol obviously from what ive seen here there are alot of customers upset about how they treat there loyal customers, although customers sometimes can be a bit hasty i still feel the customer is always right ( because if it wasnt for us the customer reps wouldnt have any jobs) its plain as day ..customer care reps i have delt with were so nasty at t mobile i couldnt beleive it, im actaully going to switch to cignular because i have had enough of t mobile i mean i been a customer for 4 years always pay my bill on time never late and to have been treated the way i was.. it was just awful and from what i heard there were a ton of fcc compliants on them in the 6 months wow thats alot obviously theres a problem.. im not saying all reps are nasty what im saying is the ones i have delt with were;; have a great weekend |
just to let u know Cingular is worst customer service. high complaint rate to the FCC and BBB. and they were kicked out of the BBB. so if are gonna leave T-Mobile(ranked highest in customer Care performace 2 years running by JDPower) then go with either sprint/nextell,Verizon or alltel. just letting ya know.
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