| Author |
Message |
probs7311
Posts: 1 |
 
Sat Dec 10, 2005 5:35 pm |
First off, i've been getting screwed. They over price they're bills. Every month I have a problem with it, and I have to go up to the stores because they're customer service is GARBAGE!!! Every person I talked to on their 1 800 number told me something different and contradicting to each other. Anyway, the stores are a fricken nightmare too! The first time I had billing trouble, they sent me to 3 different cingular stores all across town until I got somebody that could help me with a billing question!!!!!! It's a headache!! They don't care about their customers one bit. They promised me a free phone a few months ago and said it was shipped out. 3 weeks pass, I call them back and then they said that it just never shipped! They're full of empty promises. Please.....please, don't make the same mistake that I did. I have two more years with the sons of bitches. 
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braveheart4254
Posts: 8 |
Sat Dec 31, 2005 9:48 pm |
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I know exactly what youre talking about. They are supposed to send back the $500 that was put down for service. They gave me a month to decide if I wanted to keep their service and i returned phone and they said they would mail me the money I put down. That was 2 months ago. Everytime I call I get well we mailed it out it shoul be there shortly. well called again today and they said they havent gotten around to mailing it out yet. And it should be mailed out the 2nd of the month. Yeah right!!!
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vanissa
Posts: 3
Phone Model:
samsung x497
Service Provider:
cingular |
Mon Jan 02, 2006 2:27 pm |
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I agree. I was shipped two defective phones and they were supposed to replace them, but they were not shipped, then not shipped again, and now that I ahve the new phone and sent th defective phones back, I have been sharged or the new phones and they can't find the old, defective phones in their warehouse. I was without phones for weeks and although everyone I talked to from cingular admitted that by all accounts it looked liked they dropped the ball, they nvere apologized or offered to do anything to remedy the situation. Now I am stuck with them for 2 years and I don't know what kind of recourse I have in regards to phones I returned ( in cingulars box, withe their packing label, all per their instructions) that they can not locate and I am currently being billed for. I was with AT and T for over 5 years and they were great, but cingular? Sad sad sad. At least I know now that I am not alone.
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TipiCrawler
Posts: 617
Phone Model:
Nokia
Service Provider:
Cingular |
Mon Jan 02, 2006 4:19 pm |
| probs7311 wrote: | | First off, i've been getting screwed. They over price they're bills. Every month I have a problem with it, and I have to go up to the stores because they're customer service is GARBAGE!!! Every person I talked to on their 1 800 number told me something different and contradicting to each other. Anyway, the stores are a fricken nightmare too! The first time I had billing trouble, they sent me to 3 different cingular stores all across town until I got somebody that could help me with a billing question!!!!!! It's a headache!! They don't care about their customers one bit. They promised me a free phone a few months ago and said it was shipped out. 3 weeks pass, I call them back and then they said that it just never shipped! They're full of empty promises. Please.....please, don't make the same mistake that I did. I have two more years with the sons of bitches. |
Hi,
I can understand your frustration but not every customer service rep is "garbage". We (cingular reps) try to be as conscientious as we can but we have to follow company policy.....just like you have to do what you are told on your job....assuming you have one. It is your right as a consumer to call custoemr care and ask for a manager if you have an issue you feel hasn't been taken care of.
If the mistake can be fixed in customer care we fix it.....if the mistake occured at store level the store is supposed to fix it. If you have an issue where you were say...charged for text messaging when the store should have put you on a package then its as simple as bringing your contract into the store or faxing us a copy and VOILA!!! Problem solved.
As to the free phone we recieve equipment via the manufacturer and if it was late in shipping I can honestly apologize. I am certain you have never made a mistake or had a computer error out on your job ............yeah right.
As to not caring about our customers one bit? If I didn't care I wouldn't have bothered to post.
Folks its a cell phone....its not always going to work.....it may be delivered late....it may be broken ....we always fix it.
As for being an S>O>B? Namecalling is the sign of a small and very impatient mind. At least thats what Granny always said.
Happy New Year!!!!
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mr2gobyby
Posts: 35
Phone Model:
AT&T Tilt
Service Provider:
AT&T |
Mon Jan 02, 2006 10:13 pm |
Profanity= "The Feeble attempt of a Weak Mind to Express itself forcibly"
Hear! Hear! TipiCrawler!
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vanissa
Posts: 3
Phone Model:
samsung x497
Service Provider:
cingular |
Wed Jan 04, 2006 8:59 am |
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even in my frustration at cingular for what I feel was mishandling of my service, I agree that everyone make mistake and we are all guilty of that. I am also sure that not everyone in the customer service dept. is incompetent. However, based on my own personal experience, I do think that a vast majority of the reps are confused about what they have the ability to offer and follow through with. If, at my job, I gave my customer a defective or incorrect product, I would be expected to APOLOGIZE, fix the problem, and give the customer something extra to make up for the inconvience. (that is the offical company policy) If I make a mistake again (as cingular did with me) I would be expected to apologize again and the problem would immediatley be handled by my boss, the customer would not have to spend 3 hours on the phone in order to fix someone elses problem. It is about valuing your customer and realizing that they are the reason for your success. Obviously cingular gets some nut jobs that feel like they should get the world, but as for my legitmate issue? I have never felt less valued and because I am also in customer service, I was disappointed by the lack of organization and theur substandard care.
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braveheart4254
Posts: 8 |
Sun Jan 08, 2006 4:25 pm |
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Thats all fine and dandy, but I'm still out $500!!! Its been since October. They called last week and said they needed my account number, which was faxed over to them over 3 weeks ago along with all the other info they needed! Now they have to wait til next billing cycle which isnt til Feb. 2. Everything was supposed to be set for this months billing cycle. Will have to take legal action if I dont recieve my money. Dont really want to do it but $500 is a lot of money to be playing with. I dont really blame the reps. It goes higher than them. Enough is Enough!!
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TipiCrawler
Posts: 617
Phone Model:
Nokia
Service Provider:
Cingular |
Thu Jan 12, 2006 4:54 pm |
| vanissa wrote: | | even in my frustration at cingular for what I feel was mishandling of my service, I agree that everyone make mistake and we are all guilty of that. I am also sure that not everyone in the customer service dept. is incompetent. However, based on my own personal experience, I do think that a vast majority of the reps are confused about what they have the ability to offer and follow through with. If, at my job, I gave my customer a defective or incorrect product, I would be expected to APOLOGIZE, fix the problem, and give the customer something extra to make up for the inconvience. (that is the offical company policy) If I make a mistake again (as cingular did with me) I would be expected to apologize again and the problem would immediatley be handled by my boss, the customer would not have to spend 3 hours on the phone in order to fix someone elses problem. It is about valuing your customer and realizing that they are the reason for your success. Obviously cingular gets some nut jobs that feel like they should get the world, but as for my legitmate issue? I have never felt less valued and because I am also in customer service, I was disappointed by the lack of organization and theur substandard care. |
Valuing the customer and fixing an issue may take time on the phone to solve......we may have to run a search for an answer in a huge search engine....we may have to call the collections department and wait on hold to save the customer another call in to cingular...we may need to call the rebate department...or the relocations department....we may have policies in place that even a manager cannot override......I can guarantee you that nothing about Cingular is substandard....our reps are intelligent...well intentioned but only have the ability to be a rep....not God. I am very sorry you went through what you went through but look at it like this.....you live in the age of technology Windows when first released had over 28,000 known program glitches.
Cingular merged with AT&T it was the largest merger in the history of American buisness. Perfect? No we aren't....and we arent confused ..we can only fix legitimate problems and we don't give anything for free.
If your cable goes down you may get a free days service but do they bring you a new tv? Huh uh. Our managers are not here to manage customer issues...we are.....they quite frankly manage us.
I might apologize for the inconvenience give some goodwill minutes after fixing the issue..but no our company policy says we don't have to give anything for an inconvenience......life is full of them. Sorry.
Be well and prosper.
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