| Author |
Message |
Cingularity
Posts: 22
Phone Model:
SonyEricsson S710a
Service Provider:
The Largest One |
 
Sun Mar 26, 2006 4:01 am |
| Damobius wrote: | | steva11 wrote: | the reason you can get cingular and not t-mo is because t-mo operates on the 1900mhz frequency, while cingular operates on 850/1900. t-mo and cingular have roaming agreements to provide increased coverage, so you can use eachother without roaming charges.
it's a rumour that cingular will drop t-mobile's roaming agreements when network integration is complete, leaving t-mobile customers with reduced coverage. |
Hmm...the S300 is a triband phone, offering 900/1800, and 1900 as options (but not 850). It's set on 1900 since 900/1800 isn't used in the US as far as I know.
The MoTo V188 that T-Mo sent me is a quad band. Is it possible that T-Mo is using 850 in the SF Bay Area, so is invisible to the S300? |
In answer to your question, Cingular uses primarily the 1900 Mhz spectrum in the Western region, so yes in the SF Bay area. I don't think I've seen 850 in use out in the west... maybe in spots.
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Cingularity
Posts: 22
Phone Model:
SonyEricsson S710a
Service Provider:
The Largest One |
Sun Mar 26, 2006 4:04 am |
| Kat-5 Survivor wrote: | As far as national footprint goes, now that T-Mobile is using the 850 via roaming agreements, they have the largest coverage area and still have the best cutomer service.
100% USA Customer Service Call Centers, 100% T-Mobile company owned Call Centers.
Not lease or "off shore" like the other. |
I beg to differ on the 100% company-owned call centers. I have a friend who works for Startac (spelling) who outsources for T-Mobile. They are not 100% company-owned. 
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Cingularity
Posts: 22
Phone Model:
SonyEricsson S710a
Service Provider:
The Largest One |
Sun Mar 26, 2006 4:07 am |
| Damobius wrote: | I got a bit of info from some of the high-end tech support. Apparently T-Mobile has purchased some portions of the Cingular network (about 4 months ago) including the infrastructure in the San Fran Bay Area, no doubt due to the fact the Cingular is now using the old AT&T network. The towers are still identifying themselves as Cingular towers, and since my phone was NOT provided by T-Mobile, it is relying on the towers to ID themselves.
He told me that once T-Mobile gets all of the towers reconfigured, it should show up as T-Mobile even on unsupported phones. |
SF Bay area must be a divested market. Since the aquisition of AT&T WS, there would have been a monopoly in that area therefore, part of the market was divested. Same thing happened around OKC/Tulsa.
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Cingularity
Posts: 22
Phone Model:
SonyEricsson S710a
Service Provider:
The Largest One |
Sun Mar 26, 2006 4:09 am |
| elmo01 wrote: | | iowa wrote: | | T Mobile And Cingular Both Suck. Gsm Carriers In General Suck. Cdma Is The Way To Go. |
thank you for your input... CDMA works well in North America... try using your CDMA phone in Europe or Asia... let me know how it works out.... |
I agree... there's a reason GSM stands for Global Standard for Mobile communications. 
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Cingularity
Posts: 22
Phone Model:
SonyEricsson S710a
Service Provider:
The Largest One |
Sun Mar 26, 2006 4:11 am |
| man1234 wrote: | | Stormalert wrote: | | I used to have At&t (now cingular). when att merged and stuff, all their computer stuff got messed up. Their customer service was also horrible! The coverage around my house was not that good, and it never got a 100% signal. I know T-mo customers who have a great signal. Actually I have to say that Verizon's the best though (except for their motorolas). |
i completely agree with you... verizon does have the best service nation wide and then i like tmobiles 2nd best ... i currently have cingular and am switching to tmobile in like 10 days    today i couldnt make a call with 3 bars ... SO SADDD CINGULAR, SOO SAD |
During Hurricane's Katrina/Rita/Wilma... let's see Verizon, Sprint, or T-Mobile's service working... Cingular was always working... even though congested... at least you could make a call when you retried and still hads signal
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Cingularity
Posts: 22
Phone Model:
SonyEricsson S710a
Service Provider:
The Largest One |
Sun Mar 26, 2006 4:24 am |
Looks like I monopolized the posts for this topic... so I will digress
BTW, I provide excellent customer service... It's just that sometimes customers aren't willing to listen to or can't comprehend what I have to say.
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Damobius
Posts: 7
Phone Model:
Samsung SGH-S300
Service Provider:
T-Mobile |
Tue Mar 28, 2006 6:10 pm |
| Cingularity wrote: | Looks like I monopolized the posts for this topic... so I will digress
BTW, I provide excellent customer service... It's just that sometimes customers aren't willing to listen to or can't comprehend what I have to say. |
Cingular does have some excellent CS personnel...I have spoken to one. However, my experience on balance (by far) is that the Cingular CS staff has not been particularly familiar with their product unless the question falls within a very specific set of guidelines (which I'm assuming fall within the set of scripted responses set out), and they have been very reluctant to escalate a situation that clearly needs to be escalated.
I also had one instance in which I was offered compensation for an issue caused by Cingular, and as it turned out the "compensation" would have ended up costing me MORE than if I didn't accept (I didn't)...it seems that the agent just wanted to lock me into another contract.
Since then, I have heard other, similar stories from friends (who have either switched to another provider or plan to). I hope that your skills rub off on some of your comrades, who are really costing your company money.
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perceval33
Posts: 40
Phone Model:
sidekick 2
Service Provider:
tmobile |
Wed Mar 29, 2006 11:58 am |
digress means to stray off topic.
but good info on all those posts cingularity.
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jsav
Posts: 1
Phone Model:
Sidekick 3
Service Provider:
T-Mobile |
Wed Apr 05, 2006 1:41 pm |
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My family has been using cingular since before it even came out (it was Cellular One here in upstate ny). I just switched to T-Mobile a month ago, and i LOVE it. I got the Sidekick II, and it is phenominal. Unlimited Text, Unlimited HTTP Web, 6MB E-mail account, and 600 mins all for $59.99/month. ($39.99 Voice plan + $20.00 Sidekick Unlimited.) I know my grandparents had T-Mobile since it was VoiceStream, and the coverage sucked. But just recently, they have gotten a lot better. I'd go with t-mobile over cingular, but its only been a month for me. I've got a few road trips coming up this summer. Let's see how T-mobile matches up to my old Cingular service on the road.
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Save Nola
Posts: 1
Phone Model:
Nokia 6131
Service Provider:
Cingular |
Mon Nov 27, 2006 1:53 pm |
| Quote: | | During Hurricane's Katrina/Rita/Wilma... let's see Verizon, Sprint, or T-Mobile's service working... Cingular was always working... even though congested... at least you could make a call when you retried and still hads signal |
[/quote]
let's not get carried away. cingular's service did not work at all following katrina after a few days we figured out you could text but not call. didn't matter where you had evacuated to (i was in NYC for a month), if you had a 504 area code it did not work not only because all of the towers were knocked down but because cingular's regional switch stations were under 10 feet of water. service did not approach "normal" for almost a year and it is still worse than it ever was before the storm. i've been considering giving t-mobile a chance even though suncom/att/cingular is the only service i've ever had just to get better call quality and fewer drops.[/quote]
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