here is one i just got someone refered a customer to a cingular store that has a prepaid portugiese(spelling error) prepaid phone to one of our stores to get the puk for his phone
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steva11 Posts: 1677
Phone Model: w810i/pearl
Service Provider: Rogers
Wed Jan 11, 2006 5:25 pm
When I ask for the customer's wireless number, I've had a few that give me their landline. it takes them a minute to realize it was wrong.
"Oh, you want my cell number!?"
uh, yeah.
elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Thu Jan 12, 2006 7:59 am
or the Texas customer that talks like Boomhauer from King of the hill....always makes for good conversation
TmoTech Posts: 2
Phone Model: Nokia 6600
Service Provider: Tmobile
Sun Jan 15, 2006 4:27 pm
Here's an oldy but a goody
Customer: My Nokia 3595 isnt working
Me: Sorry to here that , what exactly is it doing
Customer: well i lost my charger and so the battery died, now i got a new charger and when i plug it into the charger it comes on but when i take it off it goes blank
Me: Try this unplug it from the charger and press the power button on the top
Customer: there is no button on the top
Me: If you look at the top of the phone there is a rubberized button, please press it
Customer: Nothing happened
Me: please hold it down for a few seconds
Customer: (begins yelling) I hate this phone nothing is happening, this ** phone is a piece of ...(nokia start up chime goes off) ......silence....click
customer hung up
Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Thu Jan 19, 2006 3:45 pm
I had a customer call in today spoke with a csr first demanded to speak with a tech support rep wahting to know why he could not call a 1-900 number from his wireless phone. I explained that wireless phone are not designed to make or recive reverse call billing also edu cust when you use the wireless phone and you go over you min that you would at min pay .45 a min for add time and the .99 to 8.99 a min for the 900 number. Why on earth would someone what to pay that kinda of money
elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Sat Jan 21, 2006 9:14 am
self gratification?
Fixxer Posts: 16
Phone Model: Motorola V180
Service Provider: Cingular
Sun Jan 22, 2006 1:50 am
elmo01 wrote:
or the old standard... cust calls with something wrong... you ask the standard question... are you on your cell phone right now...answer no.... OK I need you to power off the phone..... dead air
Ok, what part of "Are you on your cell phone NOW" does the customer not get?!?!?! I think this has happened to me more times than I like to admit.
Fixxer Posts: 16
Phone Model: Motorola V180
Service Provider: Cingular
Sun Jan 22, 2006 2:18 am
Cptech31 wrote:
here is anot one that is funny had a rep submit a tech trouble case on a motorola v551 as he/she could not figure out how to put a roll of film in the digital camara
I read this one and almost DID fall out of my chair. How to take film out of a DIGITAL camera? Almost as good as trying to take a sim card out of a TDMA phone.
elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Sun Jan 22, 2006 9:03 am
or... I want to make a payment using a credit card... where do I swipe on the phone
Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Sun Jan 22, 2006 9:12 am
OR you have the people that call in saying they are haveing a problem with there phone and you ask what is wrong ie(standard question are you expericeing droped calls, no service, poor service, no service, problems with vm, can't make or recive calls, etc etc) cust says i am not sure what is wrong but i am haveing a problem with my phone can you fix it
How to take film out of a DIGITAL camera? Almost as good as trying to take a sim card out of a TDMA phone.
