I had a customer got a bunch of information from him couldn't find anything on this customer so I start asking him questions. after about 10 mins I find out he's a verizon subscriber so i try to call verizon from the number I have and iddn't get thru their ivr for him.. but hey i tried.
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steva11 Posts: 1677
Phone Model: w810i/pearl
Service Provider: Rogers
Mon Jul 03, 2006 7:00 pm
bravo zulu for trying.
can you access POET? it tells you if what company it's with and if it's a landline or wireless customer. I use it when i can't pull up a number in our systems.
Jadall Posts: 389
Phone Model: Nokia 3300,Nokia n-gage, SEt290a
Service Provider: Cingular
Mon Jul 03, 2006 7:17 pm
not familiar with that system sounds cool.. I'll try to find out about it. My favorite is a cingular reseller that i call and you can't get someone on the phone for them. and we can't fix the account. so their calls get sent to cingular.
adymate Posts: 1
Tue Jul 11, 2006 9:19 pm
Well, customers are customers.
I work for DELL Computers. (cudnt resist posting this, although know its for mobiles).
Cust (Yelling on top of her voice): I HAVE A HACKER!! Its still trapped inside my computer. I made a backup of Hard Drive and he is now trapped in my CDs. I turned off the computer so that he cant escape. YADA YADA YADA ... What do I do now ? Is he gonna come out even if the computer is turned off ?
$^$&*^%^*$
steva11 Posts: 1677
Phone Model: w810i/pearl
Service Provider: Rogers
Tue Jul 11, 2006 10:09 pm
you shoulda told her to get a blanket and some handcuffs to throw over him and cuff him when he jumps out of her computer.
what i would have said: "It takes a brave person to make a citizens arrest. You are an upstading citizen."
nice t get a different point of view on things (ie. the non-mobile market)
Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Wed Jul 12, 2006 8:37 am
When i had my own computer store talking to a dell service rep ( i was a contracted on site tech for dell) he wasa my point of contact he told me of a phone call he got once he had a customer calling in that her computer will not turn on after verifying everything was pluged in and that everything seemed correctly and going over everything he finally asked her to look outside and see this was at night is the street lamps were on cust said no asked if the house next door if any lights were on cust adv no then he fianlly asked are there any lights on at your home cust said no well come to find it the area was in a power outtage
Poohbear26 Posts: 32
Phone Model: W600i
Service Provider: Rogers
Fri Jul 14, 2006 7:26 pm
Best call yet, had an escalation from a customer today that was not able to recieve incoming calls, they were going straight to VM, big issue with the San Antonio TDMA switch, I explained this to customer, he then proceeded to tell me that he is waiting for a kidney transplant and that if he misses that call for the transplant he will sue, hello have you ever heard of the T&C that states don't use your phone for business purposes.
KUDOS
Last edited by Poohbear26 on Fri Jul 14, 2006 7:38 pm, edited 1 time in total
Poohbear26 Posts: 32
Phone Model: W600i
Service Provider: Rogers
Fri Jul 14, 2006 7:28 pm
Had another one about a month ago, a woman who couldn't use her phone, she stated to me that if her "breasts" fall off and she can't dial 911 she will sue cingular wireless. And she said it just like that, "breasts".
KUDOS:))
WebDunce Posts: 182
Sat Jul 15, 2006 7:12 am
I believe I spent 2 hours reading just this thread...I believe I was near to tears from laughing (almost uncontrollably) the entire time!
HILARIOUS!
Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Mon Jul 17, 2006 7:24 am
It's bad the tyeps of phone calls call center reps get and the weird things that go one that the rest of the world does not even have a clue or all the BS we lucky few that can make it for a long period of time in the call center work force
so their calls get sent to cingular.
