Hears a funny call for you from a customer

just had a call from a lady in brooklyn. long story short, she needed to activate a new line of service with a new cingular GSM account. called telesales and rep was about to have me bring her over when she told me couldn't do it. why? because the customer lived in a high-risk zone and cingular will not deliver there!

a neighborhood must be pretty bad for cingular not to deliver to it...she had to go to a local store.

hey i am not saying i am always right i am a human just like the rest of us but when you have notes on an account when a cust requests a rate plan change then calls and wonders whats up saays they never auth a rate plan change and you see notes the day the plan was changed and three diffrent times on the account of the cust double checking the plan was changed how many min's and orther features on the account

Oh, I agree with you too. That lady who lied deserved to be burned by the notes. I'm just saying how good the notes are for both sides. When they saw how much of a problem I was having they tried even harder to get it resolved.

Thats what i do i am a tech rep and when i see where a person has called in 2+ times for the same things it makes wonder why this person was not transfered to tech in the first place

i had a customer call in today just to ask me what song is played in a specific cingular commercial where "people are like, doing stuff, and there's like black guys singing the song...". i can't believe this person waited in the evening time queue to ask me this question. well i didn't know the answer so we ended the conversation but she wanted me to transfer her to someone who knew the answer, i was like, ummm, ask a friend or something.

people are morons.

I work in a radioshack, so we have the great benifit of both working with the plan, seeing people face to face, and also having the phone in our hands.

This couple came in and started talking to one of my coworkers. Apparently they had bought phone from us, it wasn't working, so they wanted us to replace it. I take interest, because they start yelling at my coworker. The phone has obvious water damage, judgeing my the water under the screen, and the grass behind the battery. I ask for a recipe, there isn't one. They then change their story, and say that they want their money back. I ask why, and they said that the phone was junk. Obviously, but not our fault I think, I tell them that they're out of luck. Then they get ticked, and say that we should give them credit at the very least so that they can buy a new phone from Target. Yeah, like we'll give you a gift card for ... Target? Ha.

Customer: Can you activate this phone I found?
*taking the phone turning it over*
Me: Sir this phone isn't real, it's a non-working model from display that the company discontinuned.

A classic one -

Customer comes in and asks for a new phone. Yes they have service already. I tell them that a new phone costs 200 dollars and up. They insist that they got the phone for free, why can't we give them another one for free? The phone costs money I tell them, the service provider gives you a deal for service, but if you destroy the phone, it's your problem. That doesn't go over well.

Customer says their bill is 300 dollars, what happened? They say that they have unlimited internet.

Without access to their account information, you have to make sure to pump them for as much infromation as you can.

After a quick check of their phone, and a final call to customer service, it turns out they downloaded every type of media, and tv service. I explain, that when it says "this will cost 9.99 a month" it actually means that!

Hears a funny call for you from a customer

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