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| Author |
Message |
wannabe
Posts: 44 |
 
Sat Jul 22, 2006 3:39 pm |
okay try to follow along now.....
a mother and daughter duo calls me because their phones are not receiving any calls. turns out they traded phones with one another, but instead of just switching sim cards, they instead have the calls forwarded from their num to the other num. so phone "a" is forwarded to phone "b" which is forwarded to phone "a" which is forwarded.....
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WebDunce
Posts: 178 |
Sun Jul 23, 2006 4:56 am |
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LOL!!!
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Cptech31
Posts: 567
Phone Model:
LG
Service Provider:
Hmm what service |
Mon Jul 24, 2006 7:19 am |
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OMG LOL!!!!!!!!!!!!!!!!!
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elmo01
Posts: 2157
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Mon Jul 24, 2006 7:54 am |
the continuing story of a gophone customer......
Friday I get a call... a gophone customer... she said her balance last night (thursday) was 6 bux and some change and to preserve her service for the weekend she was only gonna use it after 9pm so nothing would bill to the acct...ok so I look in her billing...last cash pmt made was 28 april...the balance on her acct expired midnight on the 20th (as soon as it became Friday... the "system" didnt suspend the acct until 3am) and now she wants to know why... she had been calling for courtesy credits every day for the last 2 months... the last of the credits had expired so I told her her balance had expired and needed to make another pmt...and the the "I was told" arguments started....so I looked in the notes... I was the 8th rep to take her call and this was the 8th refusal for credits...and supporting company policy I politely informed her that there was no business reason to apply another courtesy credit as she has had many credits in the last 6 weeks... she promptly hung up... I put my notes on the acct...moments later...buddy NEXT to me gets a call... guess who it is... (he had been laughing at me when I was dealing with this call...) now its his turn... he basically mirrored what I said...so I jotted down the number... just to check later (some notes can be funny)....she had called on average every 18 minutes until 2am... escalated to a supervisor twice... still no credit... 24 cals in total
now its saturday...slow morning... so about 11 am.,.. I decide to check on our rep shopper ( an industry term)...she was back at it...still no credits... up to her 4th call...
I check after lunch... 6 calls... no credits
checked again later around 3... 10 calls no credits...
checked again sunday morning... there was a total of 18 calls... no credits... 6 escalations tho
that customer was a record of sorts... previously the most that I had seen was 14 calls...
...persistent little thing...
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Cptech31
Posts: 567
Phone Model:
LG
Service Provider:
Hmm what service |
Mon Jul 24, 2006 8:34 am |
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geeze this woman should get something for her determaniation to trying to get something for nothing so lets give her nothing for something for wasteing reps time when she new she owuld not get any credit
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mandiepantz
Posts: 39 |
Tue Jul 25, 2006 1:26 am |
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i love checking up on the seriously crazy customers you just know are gonna hang up with you and call right back. i always write down the number and check thru the day. it's the best when it's someone you know that gets the call next!
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steva11
Posts: 1688
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Tue Jul 25, 2006 2:18 pm |
had an old guy on tdma call the other night. he was a customer since 1994. he was thinking of cancelling since he didn't use the phone much. but then he thought maybe he could give out his number to other people so they could call him, instead of him calling others. problem was. he didn't know how to pick up a call. i let him know to hit the "green key" and now he doesn't want to cancel since he the newfound info! he did have one problem though. if you're expecting calls. you have to keep it on, and he wasn't too keen on that idea.
as a side note. had a cust the other day. been with us since 1989. I'm almost positive that the oldest one i'd seen before.
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wannabe
Posts: 44 |
Tue Jul 25, 2006 6:18 pm |
we have a regular who calls in during after hours so we cannot see the number she is calling from. anyway she always answers the same way:
rep: Thank you for calling cingular wireless.
cust: I am from the fraud dept. Do you have access to kic prepaid?
rep: How is that possible since fraud is closed?
cust: I messed up an account and my manager said i can't leave until it is fixed.
yeah right. that does not sound like cingular to me!
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elmo01
Posts: 2157
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Jul 26, 2006 7:59 am |
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dont you have a call trace?
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steva11
Posts: 1688
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Jul 26, 2006 3:01 pm |
i've used that only twice. by accident 
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Home > Cell Phone Forums > Service Provider Talk > CSR Talk > Hears a funny call for you from a customer |
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