Hears a funny call for you from a customer

Someday, I answered the phone:

CSR: "Thank you for calling.... can you give me your first and last name please?"

Customer: Cowboy.

CSR: Sorry sir?

Customer: Cowboy.

CSR: Sorry sir, I cant understand you.

Customer: A friend told me that If I talk to Customer Care and said "Cowboy", you will give me a free phone.

CSR: ...uhmm. no, we dont have that promotion (

)

Customer: Oh they make it again... Hung up.

I handle calls from English and Spanish cusotmers here at Nextel and someday a Mexican customer talked with me:

Customer: I received my phone today, but it wont come with the "Mecate" (Like a cord).

CSR: Mecate sir?

Customer: Yes, you know, all the phones comes with a "Mecate"

CSR: Are you talking about the charger?

Customer: No, the charger is here, but you know, Mecate, the thing that you connect from the wall to your phone...

CSR: Sir, your phone is a wireless phone, you can take it with you at your car.

And the customer, excited called his wife...

Customer: (Spanish) Hey vieja, que lo podemos subir a la troca!

(We can use it on the truck!!!)

tigress,

thnx. i will now offer the 1-800 #, then, as our xfrs are tracked as a percentage of our total # of calls...however, almost always the tmobile customers i get are driving...so i may yet xfr those just for safety reasons.

(today was the first time ever i tried making a phone call from a cell phone while driving. the road was completely empty and i felt like i was going to have a wreck the whole time...my attention was sooo not on the road as i was trying to dial and such...doesn't feel like cell phones & driving mix well)

Not a problem - I know what you mean about loving to play the sappy rep with other provider's customers.

One of my rep's today got a call from a Cingular BB customer about PIN to PIN messaging. Her friends on T-Mobile could use it so she wanted to know how to use it and called us for some reason...

My rep was sweet and tried to help her out, however in the end had to tell her that the page on RIM that our Knowledge base directed her to said that it wasn't avalible for Cingular customers. We informed her that we weren't sure why Cingular wouldn't let her and she needed to talk to them about why they don't.

We did make sure to tell her we allowed it and that we had this great new BB8700g

As for driving and dialing, dear lord I've been doing that since I got a cell phone ^.^ I don't even have to look at my phone anymore

Ah, and now that I have sleep, I will add to the funny goodness of this board

So I'm a Senior Rep, which means one of my duties is to plug in with my reps on a regular basis and monitor a call or two.

It's a normal day in Tech, my phone's not working, etc. The rep I'm sitting with get's a call. The customer is having one way audio issues. The other person can hear her, but the customer can't hear them. Customer is of course upset because this is her business phone. So the TSR is troubleshooting the phone and the call drops.

Now, he didn't have another callback number and since the customer said that sometimes she could hear, he tried calling her back. Now when we make outbound calls from our center it shows as a private number.

He makes the call and hears the following before he can even intro himself:

"Hey Tony, I can't talk, I'm in the middle of troubleshooting my phone cause I can't hear you. But I want the normal plus an extra shipment of MJ and E. Normal time, normal place."

My TSR promptly hangs up the call and we bust up laughing. The customer definatly used it for business! An illegal one at that!

heres a call for you had a store agent take a nextel sim card put it in a card reader then put a cingular sim card in the reader and put all the nextel info on the cingular card and i wonder why it will not work

I had a few calls where cust's put nextel card in cingular phone (I don't think they are even the same size) and when they put the cingular sim back in the phone it has some weird message like the subsidy code but not the subsidy code. (customer just f'ed up their phone

a guy called in last night and he sounded al ittle tipsy.

him: my voicemail is in mexican! i wanna take it off.

so i bring up his account and say,

me: so, your vm is in spanish?
him: yeah, mexican. and i don't speak mexican. i'm american. i speak english.

so we go through the vm map to change the language but he ends up messing it up and locking the keypad, and can't get it unlocked. he said his phone had gone crazy and i told him to give us a call back when he gets his keypad fixed.

just had a customer in california, thought it was odd that i was in nova scotia. at the end of the call she asked if was cold and then said,

"nova scotia...they speak english in nova scotia?"

OF COURSE WE SPEAK ENGLISH IN NOVA SCOTIA!

I should have said our native language is swahili.

Hears a funny call for you from a customer

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