Hears a funny call for you from a customer

Maybe they though Quebec.

guy doesn't have service with us, but has a phone and calls, asking

"this phone that i have, is it like a card phone or plan phone?"

i'm assuming he referring to prepaid, so i ask...

"you have a phone with you that you're wondering about"

him..."yeah this one i have here."

OOOOOOHHHHHHHHH! THAT phone!

i told him to go to a store.

no people are REALLY dumb they don't know where nova scotia is there is this hilarious video somewhere I think i saw it in the internet and they were showing americans like maps of iraq and they painted word iraq over like austrailia and hundreds of people in some american city and not one of them said a thing. rofl they probably think your in some contry "near india" hahaha

Billy ci his phone is frozen. adv cs to thaw out and heat in microwave

edu cs replc options, XBM via www.cing.com and if problems contact 8008011101 warranty exchange, adv cs to ci on line other than phone that's frozen

haha, just had this call, these are my exact notes, nothing proprietary

Heh - I love that one.

Here's a good one.
Had a lady call in asking about her DSL. Advised her that Cingular does not so DSL - she swore up and down she had a DSL service through us. Asked it if she meant SBC/ATT...she's like, "I never heard of them" - I told her that ATT owns us, but we don't have DSL - she got all mad at me and then just said whatever and hung up. I noted I did not attempt call back.

my brother has the fancy radio syrius or whatever and some prank caller on one of the other radio shows on one of howard sterns channels. anyways the guy calls up like the tv network (and keeps gettign same person) and is compaining about survivor doing like men/women/ black/white/hispanic teams on like the reality shows for I think it was survivor like some hillbilly from missisippi calling up complaining about the network being racist.. i'm glad i wasn't drving I woulda crashed the car.

Sometimes customers don't get that there regulations that apply to all wireless companies.

She broke her phone and wanted to activate an older phone she had previously. I'm like, sure, no problem. I enter the ESN, and a error pops up that this is not an e911 capable phone. Informed customer of this. Customer gets upset, does not care about e911 feature, just wants her phone. Explained FCC regulation that ALL wireless carriers must abide by. Explained that she was eligible for an upgrade. Cust did not want to pay for a new phone, wanted the old one. Wanted a supervisor to fix it. Explained to cust that even my supervisor would not be able to bend the FCC rules either. Cust said she would disconnect... reminded with extra emphasis on Federal and All when explaining FCC again. Cust is really abusive with her language, accuses Verizon Wireless for scamming her to get money. Demands that we fix her phone or she will press charges. When informed that I would not and could not do it, she demanded Supervisor.

I complied of course, but I swear. What part of Federal and regulation that she did not get?

Customer's are truly peculiar creatures... someone should write a documentary on them

a documentary would be sweet. like we have a 4.99 fee for tdma accounts that's now a standard monthly fee. customers emphatically state that it MUST be removed forever from their account. like thier special or somethin'

Hears a funny call for you from a customer

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