Hears a funny call for you from a customer

redrose...that's hilarious! guys never have to worry about that stuff. I've had a few where people are talking to me and then i hear the tiolet flush...the other week i actually heard a guy peeing, then flush! it's nasty. couldn't he have waited a few minutes!?

cust: "man, i gotta take a shit! i should really call cingular too!"

You know what they say! Shoot two birds with one bullet.

...

Anywho...

My favorite call came from when I was working at Cingy in Telesales:

The call came in at 10:59pm, and we closed at 11. The customer is a spanish speaking gentleman speaking... 900 words a minute. Now, at slow speed, I can get maybe 1 word in 5, so I was way out of my league. Luckily, one of the closing sups was the spanish speaking sup. He groaned when I called him over, because several times I'd done so and it had been a long issue (totally not my fault that I get the Spanish calls at the last possible moment). He listens for a while, trying to get a word in every once in a while but getting interrupted a lot. Finally he gets the guy to stop and I can kind of gleam that he is saying "This is Cingular wireless, how can we help you?" Finally, I guess, the guy hung up. The manager told me what he was saying: basically he was repeating that A. The government was stealing his water and B. was having him followed by guys in white cars.

My least favorite call was a T-Mobile Germany Customer roaming in Nevada on a Sunday. He called "611" from his phone, got the wrong company, the wrong department, and the wrong country!!!

HAHA, germans...

Yeah so Im in not ready for this update. cs ci req to make payment in store, I aked how he would make the payment, he rplies, "MONEY..." I adv cs forest pay center can take payment by cash, or crispy chx nuggets, what ever he prefers...

hehe

Ok so I call CS to unsuspend an account for a customer so I can upgrade her second line, I get what I assume is a new hire, he answers "Thank you for calling Cingular....What can I help you with?" So I say this is john smith Dealer code frank adam 675 password... yada yada, I need this customer to have her account unsuspended, it was suspended for a lost phone and she's upgrading her phone and passing the old one on. "uh.. is she there?" No, she went shopping while I ring it up and upgrade the account. "Uh.. we uh... can't do that without her there I uh need to speak with her." Ok. I hang up call back get a rep who knows what to do and upgrade the account. it was that simle

simple

grrr, customers calling in to make pyments on their acct w/ their visa rewards rebate cards...

customer: can I make a pyment w/ all 4 cards I got from the rebates w/ my phones.

me: Well we can process one pyment, and have to wait for the transaction to be complete before I can place another thru.

customer: ok, lets start w/ the highest amount card.

me: have you called the 800 # on the card to activate the card

customer: yes.

so, I get all the info from the cust and process the pyment, get error msg that card was declined.

me: Ok, the card was declined as it shows it was not activated yet.

customer: well I called my wireless number on the bill to activate the card.

me: you would have to call the number on the Visa rewards card to have activated.

customer: well what did I activate then w/ my wireless number?

told the customer that there were no addtl feats or anything added to her acct. Looked thru her usage to see what number she called. Turns out the customer was calling international numbers for each 5 lines to activate her rebate cards.

hahaha. then i waited on hold for like 15 min while she was activating her cards, she was frustrated by the end of it and was unable to activate her cards for some reason. Proceeded to ask me to call the number for her.. exp I cannot do that.. I never told her about the international numbers she was dialing before to activate her cards.

I got a call from this "uhem" strange old man, where did you know that cingular is to blame for another factor??? Yes cingualr changed something, do not know what that something is but customer said; " I used to be able to check my from my landline/house phone by pressing the #2 key and it told me how many minutes I had left.

Hmmmm I wonder maybe the #2 key was pressed two times and the guy thought he had 22 minutes left???!!!

I am rather new at an outsourced call center. On Christmas Eve I got a call and I think I was troubleshooting for a guy while he was...well, you could hear him pass gass, you could hear wet plopping, and echos of other people washing thier hands. I am assuming he was doing the troubleshooting while on the toilet in a public bathroom. He was talking to me on one cell phone, and he had me on speakerphone so that he could follow my directions and, I guess, use both hands to manipulate the broken phone. Eventually we got the phone to accept and recieve calls, I heard the toilet flush, and I knew the call was nearing the end, so I did the final wrap, thanking the guy for calling and beingavaluablecustomersincewhenever...The guy thanks me back, and asks if there is anything else he needs to do? I advise him to wash his hands.
I cant imagine what the other patrons in the bathroom were thinking....hearing me on speaker phone when he cant get the battery out, and my disembodied voice from the next stall saying, "can you get it out?" and him replying, "no, its in really tight." Me: "try turning it over and tapping it on your hand to loosen it..."

Creepy.

I work in whats called the support dept, we take escalated calls for customer's who just can't talk to reps anymore for one reason or another. Has its ups and downs, like when customers call in demanding $45.00 in credit from one of my colleagues because a representative had given him a panic attack and he needed to take a cab to the hospital and wanted us to reinburse him. Um.no? And maybe if you panic that easily, you should refrain from going out in the world period, including owning a cell phone.

Hears a funny call for you from a customer

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