Hears a funny call for you from a customer

We have some repeat callers in our dept, it gets so bad sometimes that they start knowing you by name and requesting to speak with just you. It gets to the point sometimes where you have to rub it in to the customer like "No, stories still the same as it was 20 minutes ago, 2 days ago, and a week ago when we spoke, you got the credit, you're not getting anymore." I had a customer so desperate for credit call in and escalate to me, *this is all over $0.01, literally, had $0.13 on his account needs $0.14 to use nights and weekends minutes* Advised customer that we would not be applying credit at this time, customer asked me where I was located, informed him specific province, Canada, he then informed me that he was coming to kill me. To which I replied, that'll cost you much more then just making a general payment sir. To which he hung up on me. Where in the world do these people come from? Or is it just their water?

elmo,

just FYI, at my call center we've been instructed to to report any prepaid accts that have had phrases like "NO CREDITS" added onto the name fields. I.e, Cingular wishes to find out which rep is responsible for making that addition to the name, and 'they' are not happy that this method is used to flag the customers' accts (of course, if 'they' would provide us with a legitimate method to flag credit hunters' accts, we wouldn't be tempted to use this method, would we?

it is effective tho, sure makes me give notes a scan

My favorite call along these lines was a guy who kept telling me that he had 4 flat tires and his garage door was stuck, and that it was very bad to drive on flat tires. (Russian accent) I agreed with the gentleman that it was bad to drive on flat tires and asked him if there was something wrong with his cell phone. Again he told me his story. Ok, so I'm thinking this is a test. Quality is doing this to see how we handle bizarre calls. So I said sir, this is T-Mobile, the cell phone company. He assures me he knows that this is T-Mobile the cell phone company and then tells me his story again. Finally I just thanked him for being a T-Mobile customer and to have a good day.

The best thing about it though was that it was a call that Quality pulled to monitor. Our quality person came out with tears in his eyes and told my supervisor, 'You've gotta listen to this.' They all said it was the funniest thing they'd ever heard!

i guess this one fits better here

customer wanted to voice complaints about Cingular. she called in to tell us that shawn was still charging her credit card and stalking her. looked through account notes and noticed this has gone through office of the prez 2x and that she had receieved notice back from them. she adv me that this was the nastiest letter she had ever received. it was shawns fault her computer doesnt work because hes a computer technician and he was hacking her computer and because the computer wasnt working her tv was no longer working. she said that we had been hacking her 81 year old friends verizon phone. told her this wasnt our fault. asked if she had contacted to local authorities regarding this issue she proceeded to tell me that they werent very smart and couldnt help her. she wanted me to tell shawn to leave her alone but not to contact him because she knew the MO of a stalker and he would find her and hurt her. she then adv me that it was our fault her card was stolen and shes going through identity fraud. she said she had faxed all necessary paper and no fraud had been found on the account. the local authorities/FCC/BBB wont help her according to her. i told her this had been escalated as high as possible and there was nothing i could further assist her with on this issue. i asked if there was anything else i could help resolve for her and she told me and i quote "no youre obviously as much as a stupid f**k as the rest of the people i have talked to" and hung up

Like holy lady find your tinfoil hat and get back in the closet with your meds

ok i work as a tier II tech for cingular wireless' former att side for TDMA. so this guy calls in and says i havent been able to receive calls for about 2 weeks. rep transferred to me after all troubleshooting. so i take the call, i start probing and find out the guy ported to verizon a few weeks ago and somewhere the port failed and was never able to use his verizon phone. well theres no notes in the account regarding a port, no cancellation of the line and anyone who works for cingular knows that when a port request is initiated it automatically notes the account. so i was trying a few things and some one mentioned to try porting group. so i called them. i get this guy on the phone who is slurring so bad and i cant understand a word hes saying. so im explaining the situation and he starts yelling at me about what i should and shouldnt be doing as a tech rep. because everything is so slurred i gave up listening and said look i cannot understand you i am going to disconnect the call and try to get someone else. so i called back. waited for 6 mins to get the same @ss wipe on the phone. so i immediately hang up and call back. as i am explaining this to the next PAC representative, he says oh yeah i know how we can fix this no problem, and as im giving the wireless number to him i refreshed my screen to see that the first d!ckhead CANCELLED THE ACCOUNT. he had no authorization to do so, nor was it ever requested. if this could be fixed why would he cancel it? so i took it to my manager. she says well call the customer back and tell him what happened. so i did. god was that guy ever pissed off. WELL YOU AND YOUR MANAGER BETTER COME UP WITH SOMETHING BETTER THAN THAT I NEED MY PHONE TODAY AND YOU CAN CALL ME BACK WHEN YOU FIGURED SOMETHING OUT click. so now not only am i mad that the d!ckhead from PAC cancelled the account i have a raging customer screaming because his account has been cancelled. so we had 2 options at this point both of which required opening a case which would take longer than today to fix. so i opened this case. later that afternoon i open my email to find the moron had emailed me saying that if i didnt stop hanging up on him he would report me! HAHAHAH good luck buddy you cancelled a customers account in error. so i took it to my manager she says open the case, forward the email, and ill personally call and file feedback with HIS supervisor. i just laughed. i was shaking mad through the whole thing though. when she took it off my shoulders i was 20 pounds lighter i swear. what a moron

dang i am glad this topic took off as well as it did i didn't think i was going to do this good

had a rep next to me say a fellow called in demanding to speak to a supervisor refusing to give even his name. when the sup took the call, the gentleman said an airshuttle flies over his ranch and sends his phone an sms indicating we are adding a 15$ bonus, he demands that we honor the text message. he also demands that we come out to his ranch and examine his phone.

personally, i have a hunch the shuttle belongs to tmobile, and they are trying to bring us to our knees as we go broke trying to honor all the bonus sms's

i proably already posted this story but damned if im looking over 20 pages to find it

i had a guy call in just migraded form oldd att to cinggular and wanted to transfer all of his contacts off his old (att) sim to his new (cinulgar) phone (( now this is well before teh store were able to do it with the little machines/ sim readers)) i let him know that it cant be dont the sim cards are not cross compatable, he got all huffy and mad saud then he deserves a $75 credit for his incovinance because cingular bought att wireless they should have made their phones able to read att sim cards, i let him know and i quote" Thats not going to happen" we went in loops like that for about 30 min and finaly i asked him " is there anything else i can help you with?" he said no and i hung up lol

Hears a funny call for you from a customer

Similar Topics

Carriers Talk

Manufacturers Talk

Mobiledia Community