| Page 3 of 22 |
 |
| Prev 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 ... 22 Next |
|
|
|
| Author |
Message |
steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
 
Tue Jan 24, 2006 7:54 pm |
funny situation last week:
about 2 weeks ago, the customer orders a sim card. it never reaches him, so he gives us a call and ends up getting a sim from a local dealer and activates it. gives us a call about a week after activation 'cause he got charged for the sim on his invoice, plus tax and shipping, but never recieved it, so he wanted it credited to his bill.
checked fedex and they show it as being delivered. called fedex customer care to see if there was a signature. fedex rep informed me that no one was home so he left it under the doormat. customer went to check his doormat, all I hear is "AW, MAN!"
(it was there).
|
 |
Advertisement
|
|
|
|
|
Fixxer
Posts: 16
Phone Model:
Motorola V180
Service Provider:
Cingular |
Thu Jan 26, 2006 12:26 am |
Customer: "My bill is so #@!$ high, why?"
Me: "I can certainly understand your frustration, but your teenager ran up a whole bunch of text messaging charges"
Customer: "Oh, really? What time were these text messages sent/received?"
Me: "These were sent on 9/5 between the hours of 8 AM and 3 PM"
Customer: "Disable the text. My kid is in school and should NOT be doing that! Sorry I was rude earlier." *click*
|
|
Cptech31
Posts: 606
Phone Model:
LG
Service Provider:
Hmm what service |
Thu Jan 26, 2006 1:04 pm |
customer: why is my bill so high?
Rep : it looks like there have been data transfer charges
Cust i only downloaded one thing why is my bill $14,000.00
Rep: what did you download
Cust i tied my phone into my computer and used it as a modem and downloaded a movie
Rep which movie
cust: Lord of the rins fellowship of the rings (1.4gb file size) cust did't know how big the file was
Rep: how long did it take you to download
cust: 3 days
Rep data charges were for the data transfered from the internet throught the phone to your computer
cust did not understand that she was charged per kb at that time .03 per kb
|
|
steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Thu Jan 26, 2006 7:44 pm |
|
LOTR story is a legend at this centre.
|
|
Cptech31
Posts: 606
Phone Model:
LG
Service Provider:
Hmm what service |
Fri Feb 03, 2006 9:32 am |
|
Customer calls in my phone is not working and you verify that the phone has power, cust says he has no service you troubleshoot the phone ask the customer to move the sim car to a diffrent phone customer asks what is a sim card you instruct them how to removed the batt and remove the sim card come to find out the cust on his new phone never installed the sim card you ask him about the sim card edu what it looks like cust states he threw it away didn't know what it was or why he needed it
|
|
Jadall
Posts: 389
Phone Model:
Nokia 3300,Nokia n-gage, SEt290a
Service Provider:
Cingular |
Sat Feb 11, 2006 7:31 pm |
Well 2 stories stand out that did not happen to me. A customer calls in wanting to sue and all angry and stuff because his phone does not have a dial tone. He supposidly insisted that all phones no matter cell phones or not have to have a dial tone. And another one (didn't happen to me either) was trying to charge a bluetooth accessory wirelessly. (didn't have the bluetooth plugged in) he had it setting on a table across from whatever he thought was chargin it his computer i guess. There is a website not cellphone related i'll try to get the link for you it's about PC's computers etc. It's funny like people afraid to put floppy disks near other computer disks because of fear of them catching viruses just as an example  
|
|
Jadall
Posts: 389
Phone Model:
Nokia 3300,Nokia n-gage, SEt290a
Service Provider:
Cingular |
Sat Feb 11, 2006 7:45 pm |
| Cptech31 wrote: | customer: why is my bill so high?
Rep : it looks like there have been data transfer charges
Cust i only downloaded one thing why is my bill $14,000.00
Rep: what did you download
Cust i tied my phone into my computer and used it as a modem and downloaded a movie
Rep which movie
cust: Lord of the rins fellowship of the rings (1.4gb file size) cust did't know how big the file was
Rep: how long did it take you to download
cust: 3 days
Rep data charges were for the data transfered from the internet throught the phone to your computer
cust did not understand that she was charged per kb at that time .03 per kb |
Now that one is FUNNY. So SEE SEE pirating movies does not pay!!! shoulda reported them to the mpa or something too.. ROFL
|
|
Cptech31
Posts: 606
Phone Model:
LG
Service Provider:
Hmm what service |
Wed Mar 15, 2006 1:21 pm |
|
hears a call i heard from an xbm rep customer called in to process a warrenty on her pink razo beacuse the the pink color was supposdly 5 shades lighter than her firneds pink razor
|
|
justin22
Posts: 213
Phone Model:
Samsung D807, Moto KRZR K1 Red
Service Provider:
Rogers Wireless |
Thu Mar 16, 2006 8:42 pm |
|
customer was on a legacy blue 1500 charter.. unlimited minutes.. customer was in mexico and thought that no matter where she travels she would not get roaming charges.. haha.. advised that this is definatly not the case.. well 7000 minutes later and 4000+ in roaming charges customer was quick to escalate.. enough said.. i thought it was quite humerous.. LOL
|
|
elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Mar 17, 2006 9:10 am |
charter plan customers... gotta love them...I had the same call but the customer was in Belgium... the discounted roaming was on the acct...the notes read she was aware of the .99/min roam charge...the cust had even called in from the airport just before leaving to confirm that charges and that the phone would work there...
but the famous line..."nobody told me"
didnt work with me... reminded her of the 2 conversations the next sound I heard was "click" (the customer hung up...)
|
| | |
|
|
Prev 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 ... 22 Next |
|
| Page 3 of 22 |
|
|
Home > Cell Phone Forums > Carriers Talk > CSR Talk > Hears a funny call for you from a customer |
|
|
|
