Hears a funny call for you from a customer

Apparently you've had you phones for a while. Del Monte Cans?!?!?!? I only got Solo cups, they're supposed to have more features including being stackable to take up less space . . . but the whole thing is made outta plastic now, can't you get something good made outta metal?

not a call, but who else has had "Gaylord Horney" and "Phil MacKracken". is it just me or am I getting the funny name customers!

Ha, I had a fun fraud call once. A guy called in and he was insisting he'd recieved a phone from warranty that looked like it was about two years old, his exact words. He told us that it was scratched and beat up. He wanted another sent out to him, which would normally be no problem, however he didnt have the phone with him. Since we couldnt get the IMEI we couldnt send another one out. he escalated and was told pretty much the same thing so he hung up and (amazingly he was smart enough to do this) called back later with the phone actually available. I was lucky enough to get that call. I took down the IMEI number and noticed that it didnt match the one actually sent to him. So I tracked it and it was actually a phone the customer had been using on a different number. Different account, but same name and billing address and shipping address. Here's the kicker. The phone he was calling in about happened to be a phone he was sent 2 years ago, but that he had called in and insisted he hadn't recieved. So I notated both accounts with the IMEI, and with notes approved by my supervisor that any time he wanted to do a warranty exchange in the future for the 8700 he was going to have to call from a cor store and have the phone sent to a cor store. Of course it looked 2 years old, moron. It was! That was my last call of the night and I went home laughing about the idiot the entire way.

had a funny call when we were still doing tdma only in our center (now we do it all). customer called in saying my daughter has long distance in the US included in her plan, what the F**K is she being charged for in long distance charges! I said, well sir, the last time I checked Ontario Canada isn't part of the US. Father said, what is the legal time for killing ones daughter? LOL

Just had a tech call, just needed to reprogram the phone (gotta love tdma). customer has had the phone for 5yrs, used it for outbound calls only. asked me how they would answer the phone if it rang, (nokia 5160) informed to press the blue line and say hello. then they said, well, when we were making a call, we'd dial the number, and sit and wait and nothing would happen. Informed customer to dial the number, then press the blue line (call button on that phone) and it would connect. 5yrs with the same phone and they never used it.now that's a loyal customer.

this was a while back ( ATT Wireless days) i had this little old lady who got an moto v600 camera phone ( this is importanat to the story), she was so upset she gotg back from the store ( didnt say what one) and the people were laughing at her, after a few min comes to find out whe went to the camera store to find out where to put the film in her new camera phone . i mean yea its funny but she was like 60 thats mean to laugh at her while shes still there , it would be differnt if it was like a guy 16-25

update i just had a caller yesterday who sounded like a cross between beatljuice ( from howard stern) and boomhower SP?, i had to spell
T R A C K I N G for him 3 times , oh wait it gets better, i then had to spell FedEx. and not federal express.F-E-D-E-X

FIVE cout then F-I-V-E TIMES

i had a story about how this guy's account(bmg) had to do with some little girl that raised money for an aids foundation to save children in africa or something. kept telling me how she was going on the oprah show next week and that i should help a good cause. he was talking to me in this new york, italian accent. he kept interrupting me with this story all throughout the call. UGH. was pretty much begging me to reinstate his service with a past due of 2000$ or so.

I had a call once with a lady she must have not spoke english very well or understood it for that matter. I asked her for her wireless #. her response. "what?" again I asked and again she said "what?" I continued this for no word of a lie 5mins. She had some strange music that sounded like polka/salsa music blaring in the background. I finally got her info and she said she wanted to make a pymnt. I asked how she'd like to mk the pymnt and again "WHAT?" over and over again I asked her and got the same response. By this time I was yelling into the phone. She gv me the info and then I asked if she was wanting to pay the bal of $xx.xx. again. "WHAT?" I repeated this for another 5 mins. By this time i'm bashing my head on my desk in frustration. the music in the background was still blaring. Then I offered her confirmation # and again "WHAT?" I was like "do you want ur confirmation #?" Finally after a whole wack of times repeating that Q she heard me. Then In the middle of giving her confirmation # she kept repeating back completely diff #'s back to me and i was like "noooo 2-3- etc" She was like "5-4- etc". I was like "No2-3- etc." Again she kept repeating diff #'s. offered to txt the confirmation #. cust didn't know how to retrieve txt msg's so she declined. told her I can walk her through that. again "what?" I tell yeah. I was ready to pull out my hair. My TL wanted to know why I was yelling at the cust. I told her she can't hear me. everyone else is in tears laughing so hard and so was I I had to hit mute many times to prevent myself from laughing over the phone. What a call. LOl

Hears a funny call for you from a customer

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